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Evening and Weekend Calltaker
4 months ago
Job Attributes:
- High volume call-taking for non-emergency medical transports and emergency calls with a wide variety of medical facilities and medical partners, such as skilled rehab facilities, hospitals, long term care centers, and urgent care centers, including community paramedicine calls, interfacility STAT transfers, and more
- Work with EMTs, MVOs, paramedics, Supervisors and Directors to provide support via telemetry, radio, GPS services, and tracking softwares
- Assist with daily operations by coordinating crew members, busses, supplies, troubleshooting, and equipment
- Learn the ins and outs of dispatching alongside a team of skilled dispatchers and calltakers reporting to the Director of Communications
Job Requirements:
- Must be ready to work 8-10 hour shifts Wednesday, Thursday, and Friday between the hours 12p and 12a, as well as Saturday and Sunday for various weekend shifts
- Must have 1 year experience with call-taking or a comparable customer service based role
- Must have an active NY State EMT card
- Must have a valid, clean New York State driver's license and be able and willing to drive the ambulance when required
- Must be physically fit to lift 125 lbs. in accordance with the NYS DOH
- Must be able to pass a 10 panel drug screening including THC
- Must have excellent customer service skills and professionalism
- Must have proactive communication skills and experience working with teams
- Must be motivated to learn to dispatch in a high stress environment
- Must have attention to detail and multitasking skills
- Experience with electronic medical records, medical billing processes, data entry, or insurance portals is a plus
Benefits:
- Health insurance - Blue Cross, Blue Shield Anthem Bronze plan
- Paid orientation
- Paid sick time
- Paid time off - 40 hours/calendar year
- Paid vacation - 40 hours at 1 year anniversary, 80 hours at 3 year anniversary, 120 hours at 5 year anniversary
- Paid trainings
- Referral program
- Union membership after 30 days
- Annuity plan
Schedule:
- Must be ready to work 8-10 hour shifts Wednesday, Thursday, and Friday between the hours 12p and 12a, as well as Saturday and Sunday for various weekend shifts