Current jobs related to Senior Customer Support Operations Specialist - Vancouver - Clio

  • Customer Support Specialist

    3 weeks ago

    Vancouver, Washington, United States Johnson Health Tech Companies Full time

    Position Overview:As a vital member of our team at Johnson Health Tech Companies, the Customer Support Specialist is responsible for delivering exceptional technical assistance to our clients. This role is guided by the Technical Support Supervisor and involves a range of customer service tasks aligned with our organizational standards.Key...

  • Senior Technical Support Specialist

    3 weeks ago

    Vancouver, Washington, United States Robo-Computers Made Easy Full time

    Job OverviewRobo-Computers Made Easy, a prominent name in IT service management, has been a trusted provider since its inception in 1995. With a commitment to delivering exceptional technology solutions and customer support, we have expanded our reach across multiple states, serving over 200 clients in various sectors. Our recent merger with another managed...

  • Senior Institutional Client Operations Specialist

    7 days ago

    Vancouver, Washington, United States Fisher Investments Full time

    About the RoleFisher Investments is seeking a highly skilled and experienced Senior Institutional Client Operations Specialist to join our team. As a key member of our Institutional Group, you will be responsible for managing the onboarding of new institutional segregated and fund accounts, subject matter expertise in international institutional funds and...

  • Regional Executive Director

    2 weeks ago

    Vancouver, Washington, United States Cogir Senior Living Full time

    About the RoleCogir Senior Living is seeking a highly experienced Regional Executive Director to join our dynamic team. As a Regional Executive Director, you will provide leadership and support to our Senior Living communities in an interim Executive Director capacity.Key ResponsibilitiesLeadership and Support: Provide guidance and support to our Senior...

  • Senior Living Sales Professional

    7 days ago

    Vancouver, Washington, United States Sinceri Senior Living Full time

    About the RoleWe are seeking a highly motivated and experienced Sales Specialist to join our team at Sinceri Senior Living. As a Sales Specialist, you will play a critical role in driving census development and increasing private pay referral base in assigned facilities.Key ResponsibilitiesDevelop and execute training programs to enhance professional...

  • IT Support Specialist

    2 weeks ago

    Vancouver, Washington, United States 1964 Ears, LLC Full time

    Job Description**About 1964 Ears, LLC**1964 Ears, LLC is a leading designer and manufacturer of custom and universal-fit earphones geared for professional musicians and audiophiles. The company places an emphasis on innovation and strives for excellence in its workmanship. Its cutting-edge technology in the professional and consumer audio markets sets it...

  • Technical Support Specialist

    2 weeks ago

    Vancouver, Washington, United States edgefi Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Edgefi. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers, resolving complex technical issues, and collaborating with our team to deliver exceptional service.Key...

  • Desktop Support Specialist

    2 weeks ago

    Vancouver, United States 1964 Ears, LLC Full time

    Job DescriptionJob Description64 Audio is a leading designer and manufacturer of custom and universal-fit earphones geared for professional musicians and audiophiles. The company places an emphasis on innovation and strives for excellence in its workmanship. Its cutting-edge technology in the professional and consumer audio markets sets it apart from its...

  • Desktop Support Specialist

    3 weeks ago

    Vancouver, United States 1964 Ears, LLC Full time

    Job DescriptionJob Description64 Audio is a leading designer and manufacturer of custom and universal-fit earphones geared for professional musicians and audiophiles. The company places an emphasis on innovation and strives for excellence in its workmanship. Its cutting-edge technology in the professional and consumer audio markets sets it apart from its...

  • Medical Support Specialist

    2 hours ago

    Vancouver, Washington, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in supporting plasma center operations and ensuring the highest level of customer service and quality.Key ResponsibilitiesEvaluate donor reactions and respond...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, Washington, United States iM3 Inc Full time

    Job OverviewSUMMARYThe Technical Support Specialist at iM3 Inc. provides exceptional phone support to maintain current clientele and attract new customers. With a focus on veterinary dental apparatus, this role involves diagnosing technical issues, assessing, and repairing equipment, as well as installing software for imaging systems. Responsibilities also...

  • Medical Support Specialist

    3 hours ago

    Vancouver, Washington, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in supporting plasma center operations and ensuring the highest level of customer service and quality.Key ResponsibilitiesEvaluate donor reactions and respond...

  • Customer Support Administrative Specialist

    3 weeks ago

    Vancouver, Washington, United States Global Security and Communication Full time

    Job OverviewGlobal Security and Communication, Inc. is seeking a dedicated full-time Receptionist to enhance our operational efficiency. This role is ideal for individuals who possess a keen eye for detail and a commitment to ensuring customer satisfaction. We offer a competitive starting wage of up to $25+ per hour based on experience. This is a long-term...

  • Seasonal Customer Care Specialist

    3 weeks ago

    Vancouver, Washington, United States Clark Public Utilities Full time

    Job OverviewSeasonal Customer Care SpecialistThis full-time role is integral to the operations of the ComCare team, focusing on delivering outstanding service to our valued customers.KEY RESPONSIBILITIES:The specialist serves as a representative of the utility, ensuring that customers receive top-notch and efficient assistance. Responsibilities...

  • IT Support Specialist

    1 week ago

    Vancouver, Washington, United States EOCFWA - Educational Opportunities for Children and Families Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at EOCFWA - Educational Opportunities for Children and Families. As an IT Support Specialist, you will provide technical assistance to our staff and ensure the smooth operation of our computer systems.Key ResponsibilitiesAssist in the relocation and...

  • Caregiver - Bonaventure Senior Living

    3 days ago

    Vancouver, Washington, United States Bonaventure Senior Living Full time

    Unlock Your Potential in Senior CareWe're seeking compassionate individuals to join our team at Bonaventure Senior Living, where we provide exceptional care and support to our residents. As a Caregiver, you'll play a vital role in ensuring the well-being and dignity of our seniors.Why Work with Us?Competitive Compensation - Earn a high starting wage and...

  • Operational Support Coordinator

    3 weeks ago

    Vancouver, Washington, United States Lifeline Connections Full time

    Lifeline Connection's Mission Statement: Through exceptional customer service, high-quality programs, and a dedicated team, we inspire hope and facilitate transformative changes for individuals impacted by substance use and mental health challenges.Lifeline Connection's Vision Statement: As the leading provider of substance use and mental health services in...

  • Insurance Support Specialist

    3 weeks ago

    Vancouver, Washington, United States U Trust Insurance Agency LLC Full time

    Company Overview:U Trust Insurance Agency LLC is a prominent provider of trucking insurance solutions, catering to clients across multiple states. Our dedication to excellence and client satisfaction has established us as a trusted name in the industry. We are currently expanding our operations and are looking for a qualified Insurance Support Specialist to...

  • Caregiver - Bonaventure Senior Living

    1 week ago

    Vancouver, Washington, United States Bonaventure Senior Living Full time

    About Bonaventure Senior LivingWe are a leading provider of senior living services, dedicated to delivering exceptional care and support to our residents. Our team is passionate about making a positive impact on the lives of our seniors, and we are seeking like-minded individuals to join our team.Job SummaryWe are currently seeking a compassionate Caregiver...

  • Verizon Client Support Specialist

    3 weeks ago

    Vancouver, Washington, United States Precision Solutions Full time

    We are seeking a Verizon Client Support Specialist to contribute to our latest initiative with a leading technology innovator that is shaping the future of home connectivity. This exciting project involves launching cutting-edge products in the local market, and our team is dedicated to ensuring their successful introduction. The Verizon Client Support...

Senior Customer Support Operations Specialist

4 months ago

Vancouver, United States Clio Full time

Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Senior Customer Support Operations Specialist to join our Revenue Operations Team. This role is available to candidates in Vancouver and Toronto.

What your team does:

Revenue Operations has one job-to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, Customer Enablement and Customer Support by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.

Who you are:

You will be working on the Customer Success Operations team in the Revenue Operations department. Your team is responsible for designing strategies, programs, and insights that empower the Customer Success organization to do their best work and exceed Net Revenue Retention goals. You will serve as the operations business partner for our world class Customer Support team, and also work on cross-functional initiatives that support the broader Customer Success and GTM organizations goals. You will report directly to the Director of Customer Success Operations.

What you'll be doing:

* Act as an operations business partner for the Customer Support organization (100+ individuals), working closely with the Senior Director of Customer Support and the leadership team as an extension of their team


* Drive the planning of and own specific strategic initiatives, programs, and projects in support of the Customer Support organization's annual goals and quarterly OKRs


* Become an expert on the Customer Support organization's metrics, data, processes, and procedures. Own regular reporting on key metrics.


* Identify and help implement opportunities to achieve targets, increase efficiency, and deliver an exceptional customer experience


* Manage the Customer Support organization's tech stack, in partnership with the GTM Systems team. Make recommendations and implement enhancements on a continuous basis to ensure the tech stack is effective in enabling the business's strategy and evolving needs


* Support the planning of Customer Support leadership meetings, onsites, all hands, MBRs, and other presentations


* Support cross-functional initiatives, programs, and projects to drive the broader Customer Success organization's goals and also GTM goals, in partnership with your peers in the Customer Success Operations team and the Revenue Operations team



What you bring:

* 5+ years experience in Revenue Operations or Customer Success Operations at software companies, with demonstrated experience in a Customer Support Operations or Customer Support Leadership role


* Strong business acumen and understanding of key metrics and processes for Customer Support, Professional Services, Customer Education, and Customer Success Management teams


* Experience using a Customer Support system (ex: Zendesk, Service Cloud, telephony platforms, workforce management platforms) as a technical administrator, business administrator, and/or frequent power user


* Excellent track record in project/program management


* Strong organizational and decision-making skills


* Proven ability to manage time and deliver in the face of tight deadlines


* Excellent verbal and written communication skills. Ability to communicate with stakeholders of all levels


* Strong ability to work both independently and in teams to deliver successful outcomes



What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

* Competitive, equitable salary with top-tier health benefits, dental, and vision insurance


* Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.


* Flexible time off policy, with an encouraged 20 days off per year.


* $2000 annual counseling benefit


* RRSP matching and RESP contribution


* Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years



The expected salary range* for this role is $97,700 to $132,300 CAD. Please note there are a separate set of salary bands for other regions based on local currency.

* Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers