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Guest Services Assistant Manager

4 months ago

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This position serves as the subject matter expert for all guest experience related items (e.g. questions, data bases, complaints, and issue/resolutions). The position researches and uncovers opportunities and industry trends and communicates the information both verbally and in writing to educate field employees. The individual in this position utilizes an analytical approach to decision making to assist in future technology integrations, as well as managing current technology help inboxes, which are used by franchisees and the field team. The role provides support, as needed, in other areas of operations including customer service, franchise health, and technical insights (e.g. analytics, site layouts, restaurant equipment, etc.).

This role will sit in our Champaign, IL Support Center and will be onsite 5 days per week.

RESPONSIBILITIES

* Main point of contact and subject matter expert on all guest experience related items (e.g. questions, data bases, complaints, and issues/resolutions).


* Maintain and update data used to populate dashboards and provide analysis on key stakeholders


* Prepares and educates field employees on new initiatives and projects


* Provide support, as needed, in other operations initiatives


* Assists in preparing data for franchise business reviews


* Assist in future technology integrations


* Trouble Shooting on current technology integrations


* Manage help inbox used by franchisees & field team



EDUCATION AND EXPERIENCE QUALIFICATIONS

* Preferred: 4 Year Degree / Bachelor's


* Up to 3 years responsibility or education in Business, Information systems, data analytics, project management



REQUIRED KNOWLEDGE, SKILLS or ABILITIES

* Proficiency with Microsoft Office Programs (Excel, PowerPoint, Word, etc.)


* Ability to communicate abstract information in writing and verbally


* Detail oriented with the ability to deliver on deadlines


* Ability to work and communicate cross functionally with internal teams, franchisees, and vendors


* Analytical approach to decision making


* Familiar with basic to advanced IT troubleshooting steps


* Ability to work in a restaurant environment, as needed, for a variety of initiatives


* Ability to pull, present, and communicate data and insights


* Adept at creating, administering, and analyzing consumer surveys



Calling all Rockstars. At Jimmy John's, we make kick a$$ sandwiches and we make 'em freaky fast. If you're a go-getter, a hustler, or an ordinary person who does extraordinary things, working at Jimmy John's will be your jam. Sound like you? Yeah, we thought so. Answer the call, Rockstar.

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.

We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.