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Student Success Advisor

4 months ago

Louisville, United States Sullivan University Full time

Look No Further, Your Career Starts Here

Sullivan University is an organization that is truly committed to making a difference. We host a wide variety of career opportunities, offer a family-oriented culture, and invest in our employees.

Join us if you want:

* Internal Mobility
* The Opportunity to Make a Difference in the Lives of our Students
* Professional Training and Development
* Individual Coaching
* A Diverse and Positive Work Environment
* To Support Local Charities through the Sullivan Cares Program

What Can We Offer YOU?

* 90% Tuition Discount through the Master's degree level for the employee and 40% dependent discount after 1 year of employment (dependent discount increases to 90% after 3 years)
* A Generous Benefits Package with Medical, Dental, Vision, Life, AD&D, Long-Term Care, Short Term Care, Auto, and Home Insurance.
* 401K
* Competitive Salary
* 11 Paid Holidays
* Paid Vacation and Sick Time
* Employee Referral Bonus
* Employee Discounts at Local Restaurants and Venues
* Comprehensive Wellness Program

We are currently looking for a full-time Student Success Advisor. The Student Success Advisor provides superior customer service and performs a variety of tasks that support the Student Success Center and the needs of students. From the time they commit to the university until they graduate, the Student Success Advisor is focused on managing the student relationship and improving the overall student experience.

Responsibilities of the position include:

* Provides positive customer service to students, faculty, and staff.
* Collaborates with Deans/Departments/Chairs to advise and monitor the student population and helps to ensure students stay on track for graduation by projecting student scheduling needs in future terms.
* Assists students with university policies and procedures.
* Maintains knowledge of current academic program offerings and course requirements.
* Assists in the development and implementation of proactive, on-going retention and outreach campaigns and recovery efforts.
* Process requests in Student Information System and Learning Management System.
* Works to provide solutions for barriers to student success.
* Works collaboratively with Financial Planning and Bursar's Offices regarding student withdrawal requests and/or financial related questions.
* Coordinates with the Re-Entry Admissions Advisors regarding student withdrawals and student reentry requests.
* Meets with students to discuss major changes; performs electronic functions to process major changes.
* Prepares unofficial transcript evaluations for review
* Maintains knowledge of acceptable transfer credit to the institution.
* Maintains accurate filing systems (paper, e-file, Student Information System) of active and inactive student records.
* Assesses academic difficulties, develops appropriate remedies, and evaluates effectiveness of student welfare and retention concerns.
* Performs phone, text, and e-mail related campaigns throughout the term
* Conducts strategic interventions for students identified as not meeting milestones (at-risk). Interventions include emails, phone calls, and other technological means to contact students. Contact will be action-focused on resource referral and plan-building to improve success.
* Develops and maintains close working relationships with faculty and other administrators for the purpose of collaborative efforts for student success.
* Connects students with on-campus student services, tutoring programs, mentors, and other programs designed to help them reach graduation.
* Identifies external resources to which students can be referred to assist with overcoming obstacles to continuing their education.
* Assists with course work questions, where possible, including assistance with the Learning Management System.
* Attends Commencement Ceremonies.
* Participates in registration and orientation activities.
* Performs other duties as assigned.

Requirements of the position include:

* Bachelor's Degree Preferred
* An equivalent combination of education and work experience may be considered.
* Ability to maintain a flexible schedule, including nights and weekends.
* Familiarity with transcript evaluation.
* Ability to coordinate multiple deadlines simultaneously and efficiently while meeting required deadlines.
* Ability to work collaboratively with others.
* Must possess excellent customer service, communication, organizational, and interpersonal skills.
* Ability to function efficiently in a fast-paced work environment.
* Must be able to sit and stand for extended periods of time.

This job description lists the major responsibilities of the job title listed. By no means is the job limited only to the responsibilities listed. Cooperation between employees is expected during periods of heavier than normal workloads and revisions to these duties on either a temporary or permanent basis is possible.

The Sullivan University System is an Equal Opportunity Employer.