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Damage Manager

4 months ago

Denver, United States The Hertz Corporation Full time

A Day in the Life:

The Mgr. Damage is responsible for monitoring Instant Return Reps for damage collection standard work and ensuring that damage vehicles are moved to the damage appraiser in a timely manager.

What You'll Do:

* Serve as local point of contact for the day-to-day management of the damage process.
* Improve quality of Vehicle Incident Reports and increase number of customer signatures.
* Proactively monitors damage process and service to ensure that service level agreements are met.
* Verify and drive compliance with Standard Work and complete required coaching.
* Work closely with body damage vendors and Hertz accounts payable to ensure payments are processed efficiently in Oracle.
* Work to increase body shop availability and vendor network and manage vendor relations.
* Must be able to work independently and create training documents, training materials and additional reports outside the required ones provided by the supervisor.
* Working days/hours that complement business demands.

What We're Looking For:

* Bachelor's degree highly preferred
* 2-3 years management experience preferred
* Body repair experience preferred
* Working knowledge of current model year vehicle
* Strong understanding of competitor/industry practices
* Ability to collaborate with internal and external stakeholders across multiple functions and locations
* Ability to influence
* Flexible and adaptable; ability to work effectively in ambiguous situations
* Excellent verbal and written communication skills
* Results driven, ability to make decisions and help solve problems
* Ability to drive process and organizational change.
* Ability to motivate teams and keep a positive attitude in a fast-paced environment.
* Ability to work under minimal supervision with a goal-oriented mindset.
* Ability to see the big picture and leverage critical thinking and decision-making skills.
* Excellent organization, time management, delegation, and prioritization skills.
* Courageous leadership and accountability.
* Proficient with Microsoft Office suite. Ability to handle analysis using Excel and present data with PowerPoint

What You'll Get:

* Up to 40% off the base rate of any standard Hertz rental
* Paid Time Off
* Medical, Dental & Vision plan options
* Retirement programs, including 401(k) employer matching
* Paid Parental Leave & Adoption Assistance
* Employee Assistance Program for employees & family
* Educational Reimbursement & Discounts
* Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
* Perks & Discounts -Theme Park Tickets, Gym Discounts & more