Operations Supervisor

1 week ago

Columbia, United States Convergint Full time
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Operations Supervisor to join our amazing culture. In this role, you will be responsible for maximizing customer satisfaction by effectively executing all assigned Convergint projects and for the effective management of resources, costs, and customer satisfaction for effective project completion and delivery. As an Operations Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Operations Supervisor.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"
  • Convergint's greatest strength is our people Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
  • Leads, mentors, coaches and develops colleagues in a manner that maintains morale, skills proficiency, and productivity.
  • Maintains good customer relations, includes prompt response to customer requests and maintaining frequent customer contact. Conducts annual customer satisfaction surveys to measure and track customer satisfaction levels. Develops and implements strategies with Operations Manager that improves execution and provides additional value to customers in a cost effective manner.
  • Oversees Project Managers, Coordinators, and Field Project Managers with all elements of job management, including projected costs/cost control, subcontracts, Certificates of Insurance, man-power planning and scheduling, preparation of invoices, material procurement, material handling and collections. Proactively communicates project schedules, project change proposals and related project activities on a regular basis
    with customer and seek to continuously improve customer satisfaction.
  • Assists the Operations Manager in planning and scheduling installation contracts, material procurement, preparation of invoices, and collections as it relates to all installation and small teams' disciplines.
  • Reviews booking packages for correctness, assign project managers to projects.
  • Utilizes financial systems to review actual vs estimated contract cost and to provide timely and accurate financial reports. Helps maintains accurate and up to date job cost records, master project folders and other control records necessary for processing of internal and external reports.
  • Effectively communicates project requirements to project team and wider organization as and when required, and maintains accurate and up to date records of job status, job changes, material flow and other control records necessary for processing of internal and external reports.
  • May perform limited range of managerial responsibilities including but not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work; performance management; project budget. May oversee subcontractor selection process and work.
  • Performs other duties and responsibilities as requested or required.

What You'll Need
  • Customer Focus - Maintaining awareness of and seeking to meet of the needs and wants of the customer
  • Excellent communication skills both oral and written
  • Leadership Orientation - Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department
  • Initiative - Engages in proactive behavior and looks for new project opportunities
  • Adaptability - Responds effectively to changes in situation or information
  • Strong financial analytical skills including cost control
  • Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills
  • Strong team leadership, team building and facilitation skills

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all our colleagues:
  • Company Holidays and Paid Time Off
  • Fun & Laughter Day Off
  • Medical, Dental & Vision Plan
  • Life insurance & Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Vehicle reimbursement plan
  • Corporate Social Responsibility Day
  • And much more...

Requirements:

• Two-year technical degree in Engineering or related field or equivalent experience

• Bachelor's degree desirable

• Minimum of three years of previous, relevant engineering, field or project management experience preferred

• Experience in one or more of the following industries preferred: electronic, fire alarm & life safety, building automation, and/or healthcare

• Previous project supervisory experience desirable

• Project Management Institute (PMI) certification preferred; industry-specific certifications and/or licenses required; must have valid driver's license with a clean driving rec

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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