Member Services Representative- Shift Lead

1 week ago

Sherman, United States Excel Fitness Full time
Position: Shift Lead

Reports to: General Manager (GM)/Assistant Manager (AM)

Department: Operations

Purpose: Help club management supervise and lead a team of employees in a designated location, during an assigned work shift, ensuring compliance with Excel and Planet Fitness policies, practices and objectives.

Duties and Responsibilities:
  • Assist the General Manager and Assistant Manager in implementing strategies to attract and keep customers based on our Excel Core Values.
  • Utilize performance tracker to be in line with company metric expectations.
  • Supervise and motivate staff to perform to their best abilities during assigned work shift.
  • Monitor and maintain club cleanliness and atmosphere.
  • Identify training needs by ensuring that all staff meets Excel standards and report findings to club management.
  • Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
  • Make sure all employees adhere to company's policies and guidelines and address any minor infractions. Shift Lead should bring up any major infractions with club management to address.
  • Communicate with members and a create a high level of customer service.
  • Perform daily club inspections, assign cleaning or associated tasks along with re-inspecting said tasks
  • Hold employees accountable for meeting company standards, audit daily paperwork, and help resolve any day-to-day customer issues.
  • Audit club inventory and communicate with GM and Assistant Manager on recommendations of inventory orders.
  • May be responsible to oversee club operations and staff when the General Manager/Assistant Manager is off or unavailable
  • Help train new employees and be a team resource by accurately answering questions/concerns, modeling expected behaviors, and correctly training on operational processes as needed.

Qualifications:
  • Must be at least 18 years of age or older.
  • HS diploma or equivalent required.
  • Proven ability to lead, encourage, develop and supervise the work of others.
  • Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements
  • Demonstrated the ability, confidence and leadership to managing a team.
  • Great communication skills with internal and external customers.
  • Must be team oriented, motivated and well organized.
  • Ability to think critically and evaluate solutions to problems proactively

Benefits & Perks:
  • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
  • Every Team Player receives a FREE Planet Fitness Black Card Membership
  • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
  • PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

Other Details:
  • Supervisory Responsibility: This position will oversee up to 6 employees during assigned work shift. Will ensure team can adequately exhibit and maintain all Excel values, principles, and duties, as well as meets established club performance metrics.
  • Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis.
  • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Position Type/Expected Hours of Work: This is a full-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 30-40 hours per week. Depending on which club schedule is operated at the location, the shift will typically occur during a weekday late afternoon between 2pm and 10pm or during the weekend between 7am and 7pm. This position may work outside of regularly scheduled shift hours to include mornings, evenings, weekends, and overnight as required. These hours are subject to change at any time dependent on business needs.
  • EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
  • Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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