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Concierge

4 months ago

Nashville, United States City Winery Full time

Wine,
food, and live entertainment collide at City Winery to create a dynamic and
incredibly unique workplace. Since 2008, City Winery has been turning heads
across the nation with amazing live performances, delectable cuisine, and
award-winning, locally produced wines. But there's more to us than that - we're
a haven for community and creativity, a place where the philosophy of
hospitality is more than just a buzzword, but a way of life.

**Who are you?**

You're a rockstar with a passion for music, a
love for wine, and a deep respect for hospitality. You know how to connect with
people, but you're not just a people pleaser - you thrive under pressure and
love making quick decisions that impact the business and culture. You know you
have more to learn and are always looking for ways to grow, both personally and
professionally. With an entrepreneurial spirit and a desire to be a part of
something bigger, you want to join a brand and culture that not only makes a
difference, but also helps others INDULGE THEIR SENSES.

**Who are we?**

City Winery, founded by music industry veteran
& visionary Michael Dorf, has established itself as a one-of-a-kind brand
providing unforgettable experiences for guests. From world-class music venues
to sustainably produced wines with ratings of 90+ points, City Winery offers a
range of top-notch events & experiences.

**Why us?**

Competitive pay plus generous benefits. An
atmosphere of learning, development & enrichment opportunities. A career
trajectory within a growing company with abundant opportunities for
advancement. A fun team of passionate individuals who share your love of
hospitality and the opportunity to provide guests with unforgettable nights
filled with music & wine.

**Position Summary**

The Concierge is responsible for delivering
exceptional guest service experiences to all clientele that have interactions
with City Winery. This individual serves as a point of contact at the Box
Office for purposes of general guest relations and support, ticketing, CW
Rewards Program and CW merchandise. The Concierge team member is responsible
for maximizing ticket and retail merchandise sales, while serving as a brand
ambassador of the Company.

**Minimum Qualifications**

+ 2+ years prior experience in a concierge, box office, or customer servicerole in a hospitality setting, and/or relevant experience

+ Ability to consistently deliver high-quality guest experiences, exceedguest expectations, and strive to create a memorable guest experience

+ Strong work ethic, calm demeanor with customer-focused approach, andimmaculate attention to detail

+ Effective communication skills (both written and verbal), interpersonalskills and a proven ability to build positive relationships with coworkers andguests.

+ Proficient computer skills

+ Ability to work both independently and in a team environment

+ Ability to work a flexible schedule including days, nights, weekends, andholidays

**Overview of Responsibilities**

+ Correspond with guests in person, phone, and email

+ Manage in-person, online, and phone ticket sales

+ Handle all retail merchandise transactions, organization,sales, inventory, ordering needs, and upkeep

+ Maximize ticket sales and retail merchandise sales

+ Actively participate in and support box office staff dutiesas needed, including set up and breakdown of venue spaces

+ Assist guests with seat changes

+ Compile house and artist comps and arrange seatingappropriately

+ Handle troubleshooting with guests on ticketing purchases

+ Close out and reconcile box office transactions

+ Arrange special care of VIP's, Investors, or other guestswho may receive gratis food or drink

+ Maintain a neat and tidy Concierge booth

+ Handle payment transactions and maintain accurate cashdrawer

+ Attend trainings, tastings, meetings, as needed

+ Maintain a knowledge of City Winery brand, history,culture, and programming, both in venue and restaurant

+ Other duties, tasks, projects as per business need

**Perks & Benefits** Comped concerts and dining
experiences, employee merchandise and meal discounts, FREE family meal, 401K
Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including
pre-tax commuter benefits and parking, & more depending on position and
other Company eligibility requirements.