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Hospitality Associate

4 months ago

New York, United States Booking with Brooke Full time

As a Remote Hospitality Associate a crucial role in providing exceptional hospitality services to clients and ensuring their satisfaction throughout their travel experience. Your responsibilities include:

  1. Client Consultation: Engage with clients to understand their hospitality preferences, needs, and expectations for a personalized travel experience.

  2. Hospitality Services: Coordinate hospitality services such as accommodations, dining reservations, entertainment, and special requests, ensuring a seamless and memorable experience for clients.

  3. Customer Service: Provide attentive and personalized customer service, address client inquiries and concerns promptly, and maintain positive client relationships.

  4. Sales and Upselling: Identify opportunities for upselling additional hospitality services, packages, and experiences to enhance client satisfaction and maximize commission opportunities.

  5. Collaboration: Work closely with hotel partners, restaurants, entertainment venues, and other hospitality providers to coordinate services, resolve issues, and ensure client satisfaction.

Requirements:

  • Previous experience in hospitality, customer service, or a related field.
  • Strong communication, interpersonal, and customer service skills.
  • Knowledge of hospitality industry standards, best practices, and trends.
  • Ability to work remotely and independently while providing high-quality hospitality services to clients.
  • Sales-oriented mindset with a focus on achieving sales targets and maximizing revenue opportunities.

Benefits:

  • Remote work opportunity with flexible hours.
  • Commission-based compensation structure with earning potential up to $65,000 annually.
  • Opportunity to work with a reputable company with years of experience in the travel industry.
  • Professional development and growth opportunities within the company.

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