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Client Implementation Vice President
4 months ago
Client Implementation Vice President
Whippany, NJ
As a Barclays Client Implementation Vice President (VP), you will be accountable for the onboarding of new/existing Corporate Bank clients to our Cash Management products and channels which include Swift, Electronic Banking, Host to Host, ACH (NACHA & XML) and Checks. You will have the opportunity to work directly with the Client and the Product managers to ensure a positive Client Experience.
Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
What will you be doing:
* Ensuring all implementation activity is managed/lead and within agreed SLAs (service level agreements) & KPIs (key performance indicators)
* Co-ordinating resources and leading the customer implementation scoping processes to ensure solutions are "fit for purpose"
* Scoping out and presenting a range of alternative solutions to all highly complex Large Corporate Clients as part of both the pre- and post-sales scoping activity
* Working closely with Client Service Director and peer group to develop, evaluate and put into place operational measures to optimise client service goals
* Working alongside Specialist Sales/Relationship Teams in the deal "close out" and Request for Proposal and client pitch processes
* Driving world-class project management techniques/methodologies, developing and communicating key changes to Best Practices
What we're looking for:
* Three to five years of Client Implementation experience
* Knowledge and competence of Host to Host solutions; including XML formatting, file testing connectivity protocols such as SFTP & SWIFT
* Experience with NACHA & XML ACH formatting
* Experience with Checks products Remote Deposit Capture, Lockbox and Disbursements
Skills that will help you in the role:
* Cash Management - Cert ICM
* Two years of senior stakeholder management
* Two years' experience in product implementation and managing client implementation projects
Where will you be working?
Our next-generation workplace in Whippany allows talented, passionate, down-to-earth colleagues to connect daily. With state-of-the-art work facilities and many added features like pool tables, cafés and a gym - it's a place you can call home. Our office is minutes away from Morristown, known for its rich history and lively modern spirit. With bustling Manhattan easily accessible and a picturesque landscape here on the doorstep, Whippany really does offer the best of both worlds.
#LI-Hybrid
