Employee Benefits Account Manager

2 weeks ago

Overland Park, United States NavMD Full time
Knowledge is Power
The blueprint to fix health benefits starts with data - our software makes it easy to answer the toughest questions in employee benefits: What happened? Why did it happen? What's going to happen? and What can we do about it? Actionable insights into claims data helps guide partners to build the right team and implement proven strategies and solutions to build a high-performance plan.

NavMD is a health data analytics company that empowers partners to stand out in a competitive crowd and gives users more time to work on the business instead of in the business.
Members of the Client Success team are tasked with delighting customers from day one with a smooth and efficient onboarding experience. You will use your vast knowledge of employee benefits and self-funding to coach and educate your clients while providing them solutions to the challenges they uncover within the data. As a member of the Client Success team, you will own the responsibility of delivering high-impact training, engaging our clients to continue to adopt our platform and to enable them to progress through the customer journey. The level of engagement and the quality of those interactions cannot be outdone by any company in the world.

NavMD offers outstanding benefits including unlimited PTO. This position is an in-office role.

Responsibilities:
  • Oversee a book of business
  • Be the voice of your clients
  • Provide unprecedented levels of support and engagement
  • Provide initial and ongoing training and support throughout the customer journey
  • Initial analytics platform training once plans go live
  • Actively engage in activities to drive product adoption
  • Conduct Business Reviews with clients on a quarterly basis
  • Maintain a consistent cadence with clients to help them unlock additional value
  • Conduct claims analysis of plans to help clients understand a group's challenges and provide solutions
  • Understand, identify, and maximize opportunities for client expansion
  • Help clients realize the value of having their plans in AVISO to add more plans
  • Identify opportunities to connect strategies with point solution partners that add value
  • Convert Freemiums into full access to AVISO
  • Manage renewal of contracts within your book of business
  • Create advocates of NavMD
  • Improve Net Promotor Scores, Customer Satisfaction Scores and drive loyalty by way of exceeding expectations
  • Respond to both positive and negative feedback from Voice of the Customer campaigns to both learn from, and correct issues
  • Work with leadership to engage your customers in referral programs
  • Celebrate client wins and reward them for their partnership
  • Continuously improve client relationships by adhering to the NavMD nurturing strategy
  • Proactive engagement of clients that reinforces NavMD's value
  • Drive customer loyalty
  • Understand key metrics and KPIs
  • Client Health scores
  • Retention rates
  • Net Promotor Scores
  • Outstanding tickets
  • Touchpoint frequency

Required Skills/Abilities:
  • Broad knowledge of the health insurance industry, employee benefits, self-funding, value-based insurance plan design, underwriting, and analytics
  • Strong knowledge of self-funded
  • Highly analytical, organized and detail oriented
  • A keen understanding of how to create positive outcomes for customers
  • Excellent verbal and written communication skills, accompanied by a confident, calm, and clear communication style

Education and Experience:
  • Minimum 2-years' experience employee benefits brokerage firm.
  • Minimum 2-years' experience owning client-facing relationship management process
  • Proficiency with Microsoft Excel (Pivot Tables, Building Formulas, Cell Formatting)
  • Experience managing large datasets with functions: IF, SUM, INDEX, MATCH, VLOOKUP

NavMD is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

  • Employee Benefits Account Manager

    2 weeks ago

    Overland Park, United States Acrisure Full time

    About Acrisure: Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and...

  • Account Executive, Employee Benefits

    3 days ago

    Overland Park, United States IMA Financial Group Full time

    Account Manager Jobs in Overland Park, KS An Account Manager in the insurance industry is responsible for managing relationships with specific clients, understanding their needs, and ensuring that the company's services meet those needs. They work closely with insurance agents and underwriters to develop insurance plans that suit their clients. Their duties...

  • Account Executive, Employee Benefits

    4 days ago

    Overland Park, United States IMA Financial Group Full time

    Account Manager Jobs in Overland Park, KS An Account Manager in the insurance industry is responsible for managing relationships with specific clients, understanding their needs, and ensuring that the company's services meet those needs. They work closely with insurance agents and underwriters to develop insurance plans that suit their clients. Their duties...

  • Employee Benefits Account Manager

    2 weeks ago

    Florham Park, United States Automatic Data Processing Full time

    ADP is hiring a Relationship Manager - Employee Benefits In this role, you will serve as the single point of contact for a book of business of Group Health Insurance clients. You will own, manage, and service the entire relationship with your clients Account Manager, Benefits, Relationship Manager, Client Relations, Manager, Employee, Technology, Accounting

  • Account Manager-Employee Benefits

    2 weeks ago

    Schiller Park, United States Lockton Full time

    Lockton is seeking an experienced, dynamic client services professional in the Employee Benefits space, who will bring a fierce commitment to building relationships, exceeding client expectations, and pushing our Employee Benefits Practice to new heights in the marketplace. As an Account Manager, you will be responsible for the servicing and marketing needs...

  • Account Manager

    4 weeks ago

    Florham Park, United States National Black MBA Association Full time

    ADP is hiring a Relationship Manager Employee Benefits In this role, you will serve as the single point of contact for a book of business of Group Health Insurance clients. You will own, manage, and service the entire relationship with your clients by serving as a subject matter expert on Employee Benefits, providing proactive, consultative education and...

  • Account Executive, Employee Benefits

    2 days ago

    Overland Park, KS, United States IMA Financial Group, Inc. Full time

    Account Manager Jobs in Overland Park, KS An Account Manager in the insurance industry is responsible for managing relationships with specific clients, understanding their needs, and ensuring that the company's services meet those needs. They work closely with insurance agents and underwriters to develop insurance plans that suit their clients. Their duties...

  • Account Manager-Employee Benefits

    3 weeks ago

    Schiller Park, United States Lockton Companies Full time

    Chicago, Illinois, United States of America About Lockton Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000 Associates doing business in over 100 countries are empowered to do whats...

  • Account Manager-Employee Benefits

    4 weeks ago

    Schiller Park, United States Lockton Companies Full time

    Chicago, Illinois, United States of America About Lockton Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000 Associates doing business in over 100 countries are empowered to do whats...

  • Employee Benefits Coordinator

    4 days ago

    Overland Park, Kansas, United States USHEALTH Full time

    As a skilled Employee Benefits Coordinator with USHEALTH, you will work directly with self-employed individuals, small business owners, and entrepreneurs to provide access to affordable benefits and business services.About the RoleWe are seeking a talented professional who can help our clients navigate complex benefit options and find suitable solutions for...

  • Corporate Employee Benefits Manager

    1 week ago

    Winter Park, Florida, United States Hub International Full time

    About Hub InternationalHub International is a leading insurance and employee benefits broker, providing a broad range of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 14,000 employees in 500+ offices throughout North America, Hub has grown substantially due to its...

  • Manager, Accounts Receivable

    4 months ago

    Overland Park, United States Disability Solutions Full time

    Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...

  • Account Manager

    4 weeks ago

    Overland Park, United States LandCare Full time

    THE POSITIONLandCare is looking for an Account Manager to join our team. This position is a high impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful relationships with each of our clients. This person will manage existing client relationships, new customer development, and new...

  • Account Manager

    1 month ago

    Overland Park, United States LandCare Full time

    THE POSITION LandCare is looking for an Account Manager to join our team. This position is a high impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful relationships with each of our clients. This person will manage existing client relationships, new customer development, and new...

  • Sr Manager, Accounts Payable

    3 months ago

    Overland Park, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Accounting Manager

    1 month ago

    Overland Park, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering an exciting opportunity for an Accounting Manager with a fast-growing company, located in Overland Park, Kansas, United States. As an Accounting Manager, you will be entrusted with maintaining a high-performing team, overseeing monthly, quarterly, and annual close processes, and ensuring the accuracy and...

  • Senior Benefits Manager

    3 weeks ago

    Overland Park, United States Metric Geo Full time

    Job Title: Senior Benefits ManagerLocation: Overland Park KSReports To: Director of HRPosition Overview:We are seeking a highly experienced Senior Benefits Manager to lead and manage the benefits programs. The ideal candidate will have a strong background in administering benefits for a manufacturing environment, with experience in unionized workplaces, and...

  • Senior Benefits Manager

    3 weeks ago

    Overland Park, United States Metric Geo Full time

    Job Title: Senior Benefits ManagerLocation: Overland Park KSReports To: Director of HRPosition Overview:We are seeking a highly experienced Senior Benefits Manager to lead and manage the benefits programs. The ideal candidate will have a strong background in administering benefits for a manufacturing environment, with experience in unionized workplaces, and...

  • Account Manager

    1 month ago

    Overland Park, United States SelectQuote Full time

    Company Overview More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time...

  • Account Manager

    2 weeks ago

    Overland Park, United States C.L. Services Full time

    Join our high-energy, devoted team of motivated go-getters at Prosponsive Logistics! We are looking for a self-starter who is excited to jump into a customer-oriented role in the pertinent industry of transportation and logistics at our office in Overland Park, KS! Prosponsive Logistics is a third-party logistics company (3PL) with a focus on building...