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HVAC Service Technician III

4 months ago

Greensboro, United States McQuay International Full time

Make your mark at the world's largest HVAC company

Why join our Daikin Applied team?

* Factory Certified Training, Refrigeration Certification or other professional on the job training in the HVAC Industry
* The opportunity to work on all types of commercial equipment and cutting-edge technologies such as Intelligent Equipment, Magnetic Bearing Technology and VRF Technology
* Daikin Applied provides technicians with laptops, mobile devices and other technologies

The Service Technician Supervisor will provide leadership and accountability for the team of service technicians and/or hourly service personnel. This role will position reports to the District/Center Service Manager.

What you will do:

* Supervise up to 10 HVAC Technicians
* Ensure timely and cost-effective start-up of maintenance contracts, and efficient and timely installation of jobs, providing maintenance according to contract requirements, and ensuring customer concerns/complaints are resolved in a timely manner. Implement work processes that result in customer satisfaction.
* Perform ongoing review of contracts/projects, implementing corrective actions to ensure costs are consistent with financial plans. Responsible for negotiating subcontract agreements as required and serving as a primary contact.
* Utilize the Service Management System and contract review process to establish an effective work plan which maximizes the capabilities of each team member and provide prompt customer service and ensure that requirements and commitments of each contract are met.
* Perform and/or provide expert counsel on scheduled, preventive maintenance on any equipment/system under contract agreement by inspecting and checking equipment to ensure it is in satisfactory working order.
* Respond to or assist other Service Technicians responding to emergency service calls to keep system downtime to a minimum. Provide counsel, coaching and leadership and/or analyze, troubleshoot, repair, and restore equipment/systems to full operation and recommend revisions/replacements/upgrades when necessary for effectiveness or in cases of obsolescence.
* Support Sales by assisting with job site survey, reviewing estimates for accuracy, participating in sales promotion programs, and providing technical training and guidance. Participates in the Estimate Review Process as required.
* Contribute to accident and illness prevention by ensuring that safe work practices are implemented, and that the work environment is safe; provide safety training as required by OSHA and Daikin Applied safety policies and procedures.
* Provide timely, proactive feedback (positive or negative), in order to reinforce positive results or reduce potential call backs due to similar incidents.
* Actively participate in performance evaluations of Service technicians, providing feedback on technical skills, attitude, thoroughness, teamwork and developmental suggestions for technician.
* Provide quotations to customer for system services/upgrades, using existing quotation tools.
* Keeps current on all Daikin Applied products concerning installation, operation, maintenance, service and repair
* Read and interpret product specifications and experience in working with building specifications, drawings and designs
* Regular travel requirements with some overnight travel.

Qualifications:

Must have:

* Associate degree or equivalent from a Technical/Trade School with a certificate in Heating, Ventilation, and Air Conditioning and five (5) years related experience with increasing responsibility; or seven (7) years related experience; or equivalent combination of education and experience.
* Valid driver's license
* Other state certifications/licenses as required

Nice to have:

* EPA approved Universal Technician Certification preferred
* Previous management/supervisory experience
* Previous experience in mentoring less experienced technicians.
* Working knowledge of Microsoft Office software products
* Current first aid/CPR card, OSHA 10 Certification