Orchard Customer Service Assistant

1 week ago

Fair Oaks, United States Select Milk Producers, Inc. Full time
Select Milk Producers is one of the nation's largest and most progressive dairy cooperatives, with 32 wholly owned subsidiaries, 12 processing plants, and 8 joint ventures including Fair Oaks Farms, Continental Dairy Facilities, Continental Dairy Facilities Southwest, Mill Haven Foods, Select Custom Solutions, GreenLink and Select Services. With over 1,000 employees, the Select Milk family of companies impacts all aspects of the dairy farm business and at the heart of our family of companies, is you.

"We strive to go above and beyond what's expected in providing for our families, leading our employees, caring for our land and animals, serving our customers, producing quality milk, and serving one another. This commitment is more than our business, it's in our culture and our character. We believe in being accountable, in doing what's right, in performing at our best, in setting a higher standard."

Select Milk Producers and its subsidiaries offer attractive compensation and a best-in-class benefits package that includes but is not limited to medical, vision, dental, life insurance, and more that can be tailored for you and your family. Other benefits for eligible employees include 401(k) up to 6% company match, life and disability insurance, and paid holidays & vacation. We are proud to promote an equal employment opportunity workplace.

Starting rate: $15.00/hour

This position is seasonal

Duties and Responsibilities:
  • Proactively greet guests, groups of guests, and schools. Attentively welcome every customer that visits our Orchard and greet them within 10 seconds with a positive outgoing attitude and a smile.
  • Assist every customer eagerly and utilize our "Find a way to their heart" Philosophy. Make customers want to come back repeatedly.
  • Working in a fast-paced environment, paying attention to each guest.
  • Assist customers with wants or needs while modeling the Fair Oaks Farms image.
  • Answer questions regarding Fair Oaks Farms brand and products, tours, restaurant/food options, and merchandise.
  • Cross-sell all brand products such as Fair Oaks Farm tours, Farmhouse Restaurant, and Cowfé.
  • Ensure group leaders have all information needed to have a fun, safe, and educational experience in the orchard.
  • Command attention and take the lead with group leaders and teachers.
  • Make kettle corn, package goods sold such as pastries, and more.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sale prices, total purchases, receive and process cash or credit payments using a POS system.
  • Stay in constant communication with other departments informing them of guest's activities and their desires. Anticipate the needs of guests.
  • All Cash register sales must be performed properly and honestly.
  • Perform safety procedures in the event of a weather-related emergency.
  • Answer and direct inquiries to proper personnel.
  • Stay informed and up to date with the company's news and apply new knowledge to your job. Professionally, politely, and positively communicate to guests and co-workers.
  • Manage time effectively and adapts quickly to changing priorities.
  • Follow written and verbal instructions from company standard operating procedures and/or management.
  • Stay organized in manner, with materials, and company property.
  • Analyze information and evaluate results to choose the best solution and solve problems.
  • Handle complaints, settle disputes, and resolve grievances and conflicts when possible, or otherwise negotiating with others.
  • Communicate departmental improvement ideas to management.
  • Work as a team with all Fair Oaks employees.
  • Perform physical activities that require considerable use of your arms and legs, moving your whole body, climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Stock, clean, and organize all merchandise shelves, coolers, and storage. Ensure areas of responsibility are stocked with supplies to perform duties.
  • During slow times Clean and dust when needed keeping workspace free of trash and clutter.
  • Clean dishes.
  • Handle and dispose of garbage.
  • Help with inventory.
  • Other duties as assigned by Manager or Assistant Manager.

Position Requirements
  • A positive and outgoing attitude.
  • Work in a fast-paced work environment, multitask and handle high-stress situations and help other Departments when needed.
  • Comfortable working with all ages and demographics.
  • Talking to others to convey information effectively.
  • Actively find ways to help each other to carry out all job duties assigned.
  • Job requires to develop a practical working environment along with self-guiding with little or no supervision.
  • Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • The ability to multitask and complete tasks assigned in a fast-paced environment.
  • The ability to communicate and coordinate well with others by displaying respect to customers and co-workers.
  • Standing for more than 8 hours.
  • You are required to work a flexible schedule (weekend & holidays).
  • Honest, reliable, responsible, and dependable.
  • Have strong values integrity and loyalty to the company.
  • Follow the Indiana Health code guidelines.
  • Fill all retail and food displays using FIFO method (when it comes to food)
  • Lift 30 lbs. or more.
  • Basic math skills.

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