Current jobs related to Client Support Specialist - Grapevine - Paycom Online

  • Client Support Specialist

    3 weeks ago

    Grapevine, Texas, United States Randstad North America, Inc. Full time

    Position Overview:We are seeking a dedicated Customer Service professional who thrives in a collaborative environment. This role is essential in ensuring customer satisfaction and effective communication within the logistics sector.Key Responsibilities:- Provide exceptional support to clients, addressing inquiries and resolving issues promptly.- Collaborate...

  • Client Engagement Specialist

    3 weeks ago

    Grapevine, Texas, United States Comprehensive Finance Inc. (CFI) Full time

    Position Overview:This role necessitates an individual to operate in a professional office setting at a workstation for the majority of the workday.This position is primarily sedentary with minimal requirements for lifting beyond 20 pounds.Key Responsibilities:- Customer Success Managers (CSMs) leverage their expertise and profound understanding to enhance...

  • IT Support Specialist

    3 weeks ago

    Grapevine, Texas, United States OnTrack Staffing Central Recruiting Team Full time

    Job OverviewPosition Title: IT Support SpecialistLocation: Grapevine, TXWork Schedule and Compensation:Day Shift: 6:45 AM - 3:15 PM, Monday to Friday, $16/hourMid Shift: 11:00 AM - 7:30 PM, Monday to Friday, $16.50/hourRole Summary:The Depot Division is in search of a proficient IT Support Specialist to enhance our team. The ideal candidate will be tasked...

  • Technical Support Specialist

    3 weeks ago

    Grapevine, Texas, United States Liberty Software Full time

    Position OverviewSalary: $25 - $26/hourLiberty Software is on the lookout for a dedicated IT professional with extensive experience and a passion for customer service to join our esteemed "Tech Team" as a Technical Support Specialist. We take pride in providing exceptional software solutions to independent pharmacies across the nation, and this role is vital...

  • Pharmacy Support Specialist

    2 weeks ago

    Grapevine, Texas, United States Liberty Software Full time

    Job SummaryWe are seeking a highly skilled and experienced Pharmacy Support Specialist to join our team at Liberty Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our pharmacy clients.Key ResponsibilitiesBuild and Maintain Strong Client Relationships: Develop and...

  • IT Support Specialist

    1 week ago

    Grapevine, Texas, United States Earthbound Holding LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Earthbound Holding LLC. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees and customers.Key ResponsibilitiesRespond to customer inquiries and requests for technical assistance...

  • Experienced Behavioral Support Specialist

    3 weeks ago

    Grapevine, Texas, United States Soliant Full time

    Job Summary:Soliant is seeking a highly experienced Behavioral Support Professional to join our team as a Behavioral Intervention Specialist. This is a full-time position in a supportive district, requiring a minimum of 1+ years of experience as a Behavior Specialist.Key Responsibilities:Provide behavioral support to students with significant cognitive...

  • Client Sales Specialist

    3 weeks ago

    Grapevine, Texas, United States Principle Auto Full time

    Sales Associate (Client Advisor) at Principle AutoAre you seeking a rewarding career that offers substantial earning potential and a supportive work environment? The Sales Associate position at Principle Auto is an excellent opportunity for individuals passionate about the automotive industry.Position Title: Sales Associate (Client Advisor)Company: Principle...

  • Client Success Specialist

    3 weeks ago

    Grapevine, Texas, United States BILT Incorporated Full time

    Job Title: Customer Success Manager / Account ManagerDepartment: Account ManagementClassification: ExemptDuration: Direct hireLocation: BILT - Global Brand Support CenterAbout the RoleThe BILT Customer Success Manager / Account Manager plays a pivotal role in nurturing the customer partnership. Your responsibilities will encompass onboarding, user...

  • Sales Support Associate III

    2 weeks ago

    Grapevine, Texas, United States Tapestry, Inc. Full time

    About CoachCoach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship.Our VisionDefined by a free-spirited, all-American attitude, the brand approaches design with a modern vision that blends traditional craftsmanship with modern sensibilities.Our BusinessAs a Sales...

  • Insurance Claims Support Specialist

    3 weeks ago

    Grapevine, Texas, United States Servpro of Hurst-Euless-Bedford Full time

    Join Our Team at Servpro of Hurst-Euless-BedfordBenefits:401(k) matchingCompetitive salaryOpportunities for career advancementPaid time offAbout Us:At Servpro of Hurst-Euless-Bedford, we pride ourselves on being a leading provider of restoration services. Our commitment to excellence has allowed us to expand significantly, providing assistance to numerous...

  • Customer Support Specialist

    2 weeks ago

    Grapevine, Texas, United States Earthbound Trading Full time

    Job Summary:Earthbound Trading is seeking a highly organized and enthusiastic Customer Support Specialist to join our E-Commerce Team. As a key member of our team, you will be responsible for assisting customers with inquiries, online order fulfillment, and administrative duties.Key Responsibilities:Respond to customer inquiries via phone, email, and online...

  • Client Relations Specialist

    3 weeks ago

    Grapevine, Texas, United States Kestra Financial Independent Advisor Full time

    Kestra Financial Independent Advisor - Client Services AssociateOverview:We are seeking a Client Services Associate to enhance our operations at Kestra Financial Independent Advisor. Our organization is dedicated to delivering personalized and innovative wealth management services tailored for clients with intricate financial needs. The perfect candidate...

  • Client Relations Specialist

    3 weeks ago

    Grapevine, Texas, United States Kestra Financial Independent Advisor Full time

    Kestra Financial Independent Advisor - Client Services AssociateOverview:We are seeking a Client Services Associate to enhance our operations at Kestra Financial Independent Advisor. Our organization is dedicated to delivering personalized and technologically advanced wealth management services tailored for clients with intricate financial needs. The perfect...

  • Client Relationship Specialist

    3 weeks ago

    Grapevine, Texas, United States Kestra Financial Independent Advisor Full time

    Kestra Financial Independent Advisor - Client Services AssociateOverview:We are seeking a Client Services Associate to enhance our operations at Kestra Financial Independent Advisor. Our organization is dedicated to delivering personalized and technologically advanced wealth management services tailored for clients with intricate financial needs. The ideal...

  • Logistics Support Specialist

    3 weeks ago

    Grapevine, Texas, United States IM GLOBAL LLC Full time

    Job OverviewPosition Summary:The Logistics Support Specialist plays a crucial role in facilitating effective communication between our customer service department and our vendors across the United States. This position is essential for ensuring that all customs clearance documentation is complete and accurate, thereby supporting smooth operational...

  • Logistics Support Specialist

    3 weeks ago

    Grapevine, Texas, United States IM GLOBAL LLC Full time

    Position OverviewRole Summary:The Logistics Support Specialist will play a crucial role in facilitating communication between our customer service team and our vendors across the United States. This position is essential for ensuring that all customs clearance documentation is complete and accurate, thereby supporting seamless operations.Key...

  • Food and Beverage Support Specialist

    3 weeks ago

    Grapevine, Texas, United States Marriott International Inc Full time

    Additional Information Job Category Food and Beverage & Culinary Schedule Full-Time Position Type Non-Management POSITION SUMMARY In our establishment, the focus extends beyond merely serving meals; we aim to craft an unforgettable experience for our guests, complemented by exceptional food and beverage offerings. The Food and Beverage Support Specialist...

  • Client Relations Specialist

    3 weeks ago

    Grapevine, Texas, United States Lauren Stone - State Farm Agent Full time

    Position OverviewAre you a people-oriented individual with a passion for assisting others? If so, a role with Lauren Stone - State Farm Agent could be an excellent fit for you. Our agency specializes in providing a range of insurance and financial service products tailored to meet our clients' needs.Key ResponsibilitiesBuild and maintain strong customer...

  • Logistics Support Specialist

    3 weeks ago

    Grapevine, Texas, United States IM GLOBAL LLC Full time

    Position OverviewRole Summary:The Logistics Support Specialist will play a crucial role in facilitating communication between our customer service department and our vendors across the United States. This position is essential for maintaining the integrity of customs clearance processes and ensuring timely communication with service providers and...

Client Support Specialist

4 months ago

Grapevine, United States Paycom Online Full time

The Paycom Specialist is responsible for providing world-class service and support to clients. They retain and strengthen client relationships by providing full-picture solutions and best practice management. The Paycom Specialist will leverage technology to ensure clients see a return on their investment by providing guidance to clients in all areas of the system and influencing clients to utilize system best practices to align with employee usage strategies.

**RESPONSIBILITIES**

+ Manage and build relationships with assigned book of long-term clients via phone and e-mail

+ Investigate, troubleshoot and resolve a high volume of more routine/standard client inquiries received through both phone and e-mail while anticipating additional questions and needs

+ Uses basic knowledge of job procedures and Paycom system best practices to solve routine problems that may at times require interpretation or analysis to understand

+ Provide proactive service and consultation to maximize client employee usage and overall system utilization

+ Contribute to client retention and satisfaction through timely follow-up and completion of issues

+ Determine appropriate resources necessary for each client inquiry and issue resolution

+ Communicates information to assigned book of long-term clients that requires some explanation or interpretation

+ Receives instruction, guidance and direction from more senior level specialists

+ Coordinate with internal departments and more senior level specialists as needed to resolve client projects. Enter relevant information into the CRM system after each contact to ensure quality data to enable effective client retention

+ Train clients in the use of the Paycom system, proactively identifying new client users and providing one-on-one system training when appropriate

+ Ensure payrolls for all assigned accounts are processed with 100% accuracy

+ Actively engage in continuous learning and self-improvement to complete required training programs, enhance system knowledge and stay up to date on legislation impacting clients

+ Provide system feedback to product management on behalf of clients

**Shift Options:**

+ 8am - 5pm

**Qualifications**

**Education/Certification:**

+ **Bachelor's Degree**

**PREFERRED QUALIFICATIONS**

**Experience:**

+ **Some experience troubleshooting more routine/standard client accounts/inquiries utilizing problem-solving and analytical skills under moderate supervision**

+ **Basic professional customer service experience**

+ **Knowledge of basic auditing and reconciliation**

+ **Experience as a user of the Paycom system**

+ **Experience utilizing excel for imports and exports of data with ability to perform moderately complex tasks, such as working with large data sets, pivot tables and completing formulas.**

**Skills/Abilities:**

+ **Technically savvy with the ability to instruct clients on the use of Paycom products**

+ **Comfortable with high volume inbound and outbound calls and using persuasion and influence to drive outcomes.**

+ **Strong relationship building ability**

+ **Professional communication through phone, email, and in person**

+ **Strong listening skills and ability to apply empathy.**

+ **Computer skills in Windows and MS office and the ability to easily learn new applications.**

+ **Ability to work within a team to initiate solutions and to assist team members in meeting performance goals.**

+ **Adapt and thrive in a fast-paced, changing environment**

+ **Self-motivated to complete assigned tasks and projects on time**

+ **Ability to maintain organization of multiple tasks and projects**

+ **Strong attention to detail**

+ **Ability to maintain professional communication during all client interactions**

+ **Perpetual learner**

+ **Willingness to work overtime and additional hours outside normal shift. Working some weekends will be required to meet team and department goals.**

**COMPETENCIES**

+ **Customer Focus: Builds strong customer relationships and delivers customer-centric solutions**

+ **Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives**

+ **Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences**

+ **Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations**

+ **Ensures Accountability: Holds self and others accountable to meet commitments**

**_Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:_** **_paycom.com/careers/eeoc_**