Customer Service Associate

1 week ago

Salt Lake City, United States Frazil Full time
Customer Service Associate

Department: Customer Service

Employment Type: Full Time

Location: Salt Lake City, Utah

Compensation: $18.00 - $22.00 / hour

Description

Calling all fellow slushie junkies, Frazil fans, and frozen beverage connoisseurs

Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, and Café Tango If you are a quick-thinking, collaborative problem solver who loves communicating with all sorts of people, read on...we may be the perfect team for you

Position Summary

Freezing Point's customers are businesses, convenience stores, gas stations, schools, etc. who have signed on to sell Frazil and Café Tango products. Most of them do this using Frazil slush machines. Our Customer Service team serves as the front-line contact for stores who need assistance with their machine or equipment supplies. When technical or mechanical issues arise, the service team will also work with our third-party technician teams to arrange for service, repair, or replacement of machines.

Essential Duties and Responsibilities

On the service team, every day is different. As the first point of contact for customer concerns, you will quickly learn the ins and outs of our machines, our service provider network, and the many resources available to our customers.

On any given day you may:
  • Troubleshoot machine issues over the phone, diagnose, and dispatch service as needed.
  • Expedite service for our high priority accounts when necessary.
  • Listen to needs, ask questions, resolve customer issues through phone, email, and chat.
  • Partner with a variety of internal teams (sales, logistics, machine service, operations, and performance management) in the completion of customer service work - including repairs, swaps, and replacements.
  • Support escalated calls or customer concerns as needed.
  • Document the results of customer interactions in Frazil's CRM and vendor systems.
  • Process incoming approval requests for repairs costs and provide support to our third-party service providers and their technicians.
  • Make follow up calls to confirm service has been completed and customer concerns have been resolved.
  • Partner with the operations team to complete machine audits and document results.
  • Other duties as assigned.

Preferred Qualifications and Skills

Our best team members are natural problem solvers. They enjoy a fast-paced environment and are comfortable with change and ambiguity. Preferred qualifications include:
  • 2+ years in phone-based customer service role with 1+ year providing B2B support.
  • Experience relaying technical or mechanical information to customers over the phone.

Who will be successful in this role?

While specific industry experience is not necessary, the key skills and behaviors needed to succeed in this role include:
  • Excellent communication. You are a natural born communicator and are comfortable communicating in writing, over the phone, and in person. You keep your calm when tensions rise and can deescalate as needed.
  • You are a strong team player with a collaborative work style. You help before you criticize and always look to find the common ground.
  • You are a relationship builder, both internally and externally. You build rapport through active listening, professionalism, and kindness.
  • You have a passion for the details. You enjoy task-based work and can handle lots of "little things" while maintaining accuracy and output.
  • You are data driven. Metrics are motivating and you enjoy some healthy competition now and then.
  • You know how to manage your time, and to ask for help when you need it.
  • You are comfortable giving and receiving feedback. You enjoy sharing ideas and ways to improve team processes as well as individual performance.
  • You have excellent computer skills, including proficiency in Outlook, Excel, and Word

Working Conditions

Onsite office position in Salt Lake City, UT.

Benefits

We offer a full benefits package that includes Medical, Dental, Vision, Life & Disability, Supplemental Insurance, PTO, Paid Holidays, and 401k.

  • Customer Service Associate

    2 weeks ago

    Salt Lake City, United States Elwood Staffing Full time

    Seeking a full-time Customer Service Associate to provide exceptional support for licensing operations. This temporary position is initially expected to last 3 months, with potential extensions up to 12 months based on business needs. Company Profile Customer Service, Associate, Service, Microsoft, Retail, Staffing, Customer

  • Customer Service Associate

    3 weeks ago

    Salt Lake City, United States Elwood Staffing Full time

    Seeking a full-time Customer Service Associate to provide exceptional support for licensing operations. This temporary position is initially expected to last 3 months, with potential extensions up to 12 months based on business needs. Company Profile Customer Service, Associate, Service, Microsoft, Retail, Staffing, Customer

  • Customer Service Associate

    2 weeks ago

    Salt Lake City, United States Savers | Value Village Full time

    **Job Title: Customer Service Associate** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    4 months ago

    Salt Lake City, United States Savers | Value Village Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    2 weeks ago

    Salt Lake City, United States The Hertz Corporation Full time

    The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues...

  • Customer Service Associate Manager

    5 days ago

    Salt Lake City, United States Wells Fargo Full time

    Supervise Registered and Unregistered Client Associates. Support Financial Advisors within the WFA footprint. Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service. Customer Service, Associate Manager, Manager, Financial Advisor, Client Support, Client Associate, Retail,...

  • Retail Customer Service Associate

    1 month ago

    Salt Lake City, United States FedEx Full time

    FedEx - JobID: PDX_FEC_618650DE-D117-4F07-8E34-C9F99D7E4D23_240898 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Customer Service Associate

    6 days ago

    Salt Lake City, United States FedEx Full time

    FedEx - JobID: PDX_FEC_F0CE9A57-E2BB-4C67-B0BE-16E280ACBE9B_240895 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Customer Service Associate

    3 months ago

    Salt Lake City, United States Frazil Full time

    Customer Service AssociateDepartment: Customer Service Employment Type: Full Time Location: Salt Lake City, Utah Reporting To: Leah Palmer Compensation: $18.00 - $21.00 / hour Description Calling all fellow slushie junkies, Frazil fans, and frozen beverage connoisseurs! Freezing Point is the fastest growing frozen beverage company in the US and the maker of...

  • Customer Service Associate

    13 hours ago

    Salt Lake City, United States Frazil Full time

    Customer Service AssociateDepartment: Customer ServiceEmployment Type: Full TimeLocation: Salt Lake City, UtahCompensation: $18.00 - $22.00 / hourDescriptionCalling all fellow slushie junkies, Frazil fans, and frozen beverage connoisseurs! Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, and...

  • Customer Service Associate

    3 weeks ago

    Salt Lake City, United States Frazil Full time

    Customer Service AssociateDepartment: Customer Service Employment Type: Full Time Location: Salt Lake City, Utah Compensation: $18.00 - $22.00 / hour Description Calling all fellow slushie junkies, Frazil fans, and frozen beverage connoisseurs! Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice...

  • Customer Service Associate Representative

    4 days ago

    Salt Lake, Utah, United States Frazil Full time

    Job Title: Customer Service Associate RepresentativeThe Frozen Beverage Support Specialist will provide top-notch customer service to businesses and convenience stores selling Frazil and Caf Tango products. This role involves troubleshooting machine issues, expediting service for high-priority accounts, and resolving customer concerns through phone, email,...

  • Customer Service Associate

    3 months ago

    Lake City, United States Winn-Dixie Full time

    Winn-DixieWinn-Dixie Retail Stores - 580 S. MARION AVENUE [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...

  • Customer Service Associate

    8 hours ago

    Salt Lake City, United States SRS Distribution Full time

    We are seeking a self-motivated, customer service-oriented individual for a Counter Sales/Customer Service role. This full-time position will focus on customer service, order entry at the sales counter with other related duties such as: warehouse, stocking shelves, shipping products, and loading trucks. The workweek is Monday through Friday, with an...

  • Customer Service Associate

    11 hours ago

    Salt Lake City, United States Beehive Brick and Stone - Salt Lake City Full time

    Job DescriptionWe are seeking a self-motivated, customer service-oriented individual for a Counter Sales/Customer Service role. This full-time position will focus on customer service, order entry at the sales counter with other related duties such as:  warehouse, stocking shelves, shipping products, and loading trucks. The workweek is Monday through Friday,...

  • Customer Service Associate

    17 hours ago

    Salt Lake City, United States Beehive Brick and Stone - Salt Lake City Full time

    We are seeking a self-motivated, customer service-oriented individual for a Counter Sales/Customer Service role. This full-time position will focus on customer service, order entry at the sales counter with other related duties such as:  warehouse, stocking shelves, shipping products, and loading trucks. The workweek is Monday through Friday, with an...

  • Customer Service Associate, Electronics

    6 months ago

    Salt Lake City, United States Marshall Retail Group Full time

    Calling all  electronics fanatics and audiophiles in the retail world ! Want to be part of a  FANTASTIC , fast paced team? Do you love talking all about brands like Apple, BOSE, and Beats? Do have retail experience?  WONDERFUL ! We have a great job for you! We are now looking to fill  Part Time Customer Service Associate  positions at one of our...

  • Customer Service Associate

    2 months ago

    Salt Lake City, United States Hertz Full time

    Job DescriptionPay: $16.00 Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle multiple tasks and have good organizational skills Allowed to legally drive a vehicle Ability to work any schedule to include nights, weekends, and holidays based...

  • Loss Prevention Customer Service Associate II

    2 months ago

    Salt Lake City, United States TJ Maxx Full time

    T.J. Maxx - 1122 E Brickyard Rd 84106 [Asset Protection / Security] As a Loss Prevention Associate at T.J. Maxx, you'll: Provide courteous and knowledgeable service to internal and external customers; Engage customers, providing support and creating a positive shopping environment; Provide an effective deterrent to theft through customer engagement; Observe...

  • Customer Service Associate

    1 month ago

    Salt Lake, Utah, United States Frazil Full time

    Tech-Savvy Customer Service Representative    As a valued member of our Frazil team, you will be the primary point of contact for our business customers who require assistance with our frozen beverage machines and equipment supplies. Your exceptional communication and problem-solving skills will enable you to provide top-notch support and ensure seamless...