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Client Services Representative

5 months ago

Jupiter, United States Jupiter Medical Center Full time
Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education
High School Graduate or Equivalent
Experience / Qualifications
Enthusiastic, friendly, patient focused customer service skills. Exemplary communication skills, written and verbal - must be comfortable speaking to patients via phone and in person and successfully communicate pertinent information. Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
Capacity to multi-task with computer programs while providing patients the highest level of care and attention.
Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas to ensure completeness of task and customer satisfaction. Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.Previous experience in a hospital setting preferred.
Position Summary
The Client Services Coordinator will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence. This position is responsible for registration and scheduling for rehab clients.
Greet each of the participants/patients upon arrival and meet their needs in a timely manner.
Answer phones.
Prepare participant/patient files.
Complete patient/participate general information, enter participant data into software program.
Schedule appointments, and get all necessary documentation for insurance and reimbursement.
Obtain authorizations and verify patient insurance /benefits.
Maintain the PHS grid and coordinate support staff responsibilities.
Performs other duties as assigned.