Front Desk Supervisor at El Rey Court

1 week ago


Santa Fe, United States Schulte Hospitality Group Full time

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.

Assign specific duties to staff for efficient operation of department.

Assist in training new associates and cross-training existing associates.

Assist in interviewing and hiring new associates for the department.

Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.

Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.

Monitors daily status of rooms, rates, discount rates and packages.

Maintains current list of available rooms for walk

Coordinates blocking of rooms.

Checks printed registration cards against information on arrival report and rectifies any discrepancies.

Ensures prompt and courteous service to guests.

Pre-registers guests according to standards.

Completes and monitors employee schedule.

Monitors VIP arrivals.

Notify Maintenance Department of any maintenance issues.

Keeps track of rooms to ensure accurate status and readiness for check-in.

Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.

Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.

Acts as Manager on Duty as required.

Work nights, weekends, and holidays as necessary.

Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

In-depth knowledge of hotel Front Desk operations

Basic math skills

Ability to communicate effectively verbally and in writing

Strong leadership skills

Ability to exceed expectations of guests and team members

Excellent time management skills

KNOWLEDGE, SKILLS AND ABILITIES

Ability to multi-task

Team player

Ability to exceed expectations of guests

* The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
* Schulte Hospitality Group is an Equal Opportunity Employer.



  • Santa Fe, United States Schulte Companies Full time

    Schulte Companies - 1862 CERRILLOS RD [Guest Service / Concierge] As a Front Desk Agent at Schulte Companies, you'll: Greet guests and check them in; Answer phone calls and make reservations; Handle cash and credit card transactions; Provide information about hotel amenities and local attractions; Maintain a clean and organized front desk area; Assist with...


  • Santa Fe, United States Schulte Full time

    Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a...


  • Santa Fe, United States Schulte Boutique + Lifestyle Full time

    Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a...

  • Front Desk Supervisor

    2 months ago


    Santa Rosa, United States Pyramid Global Hospitality Full time

    The Front Desk Supervisor plays a vital role in leading the Front Office team to ensure an exceptional guest experience, providing guidance and leadership to maintain consistent, high-quality customer service. Key Responsibilities: Lead the Front Des Front Desk, Supervisor, Guest Experience, Hotel

  • Front Desk Supervisor

    4 weeks ago


    Santa Rosa, United States Snow King Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Supervisor

    1 month ago


    Santa Rosa, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Supervisor

    4 months ago


    Santa Cruz, United States Hotel Paradox Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...


  • Santa Fe, New Mexico, United States MCR Hotels Full time

    The Front Desk Service Ambassador role at MCR Hotels offers a dynamic and challenging work environment. This position is perfect for individuals who are passionate about delivering exceptional customer service and have a knack for multitasking.About the RoleWe are seeking a highly motivated and organized Front Desk Service Ambassador to join our team. As a...

  • Front Desk Supervisor

    4 weeks ago


    Santa Clarita, United States Excel Hotel Group Full time

    Job Summary Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management. Responsibilities Welcomes guests in a friendly, prompt and professional...

  • Supervisor Front Desk

    2 months ago


    Santa Monica, United States Sage Hospitality Full time

    Why us?: Sage Hospitaity Group is set to hire a service-focused Front Desk Supervisor to join our Front Office team in providing exceptional guest experiences atThe Pierside Santa Monica. Located directly across from the Pacific Park Ferris wheel on Santa Monica Pier, our Santa Monica Beach hotel is an inviting destination for your Southern California...

  • Front Desk Supervisor

    3 months ago


    Santa Barbara, United States Azul Hospitality Full time

    Job DetailsJob Location Courtyard Santa Barbara Downtown - Santa Barbara, CA Position Type Full Time Salary Range $20.00 - $24.00 Hourly Job Shift Any Job Category Hospitality - Hotel DescriptionPOSITION PURPOSE Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation...


  • Santa Barbara, United States Hotel Californian Full time

    36 State St, Santa Barbara, CA 93101, USA Req #986 Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a workplace culture that values family, work-life balance, and community....


  • Santa Fe, United States Schulte Full time

    Schulte Hospitality Group is seeking a dynamic, service-oriented Food & Beverage Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a...


  • Santa Fe, United States Perinatal Associates of New Mexico Full time $18

    The Perinatal Associates of New Mexico (PANM) team is excited to announce _*one (1) full-time Medical Receptionist/Front Desk Receptionist*_ position supporting our Santa Fe office.The information below covers the role requirements, expected candidate experience, and accompanying qualifications.Our offices are extremely busy and _*Medical Receptionists/Front...


  • Santa Ana, United States Angela Scribe Full time

    Job Title: Front Desk RepresentativeLocation: Santa Ana, CA Employment Type: Full-time Reports To: Office Manager/Front Desk Supervisor Job Summary We are looking for a friendly, organized, and detail-oriented Front Desk Representative to join our team. This role is responsible for creating a warm and welcoming environment for guests, clients, and employees,...


  • Santa Fe, United States Four Seasons Full time

    Four Seasons - 198 State Road 592 [Guest Service / Concierge] As a Front Desk Agent at Four Seasons, you'll: Greet guests with a warm welcome and provide exceptional customer service; Check guests in and out of the hotel efficiently and accurately; Handle guest inquiries and requests promptly and professionally; Assist with reservations and room assignments;...


  • Santa Barbara, CA, United States Hotelcalifornian Full time

    36 State St, Santa Barbara, CA 93101, USA Req #986 Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a workplace culture that values family, work-life balance, and...


  • Santa Fe, New Mexico, United States Perinatal Associates of New Mexico Full time

    At Perinatal Associates of New Mexico, we are seeking a highly skilled and organized Medical Receptionist/Front Desk Coordinator to join our team in our Santa Fe office. This is a full-time position that will support the daily operations of our office.About UsWe are an award-winning employer offering outstanding benefits and an exceptional work environment....


  • Santa Fe, New Mexico, United States Drury Hotels Full time

    About Drury HotelsWe are a hotel chain that values our team members and guests. Our goal is to provide exceptional service and create a positive experience for all who interact with us.Compensation and BenefitsThe estimated salary range for this role is $40,000 - $60,000 per year, depending on location and experience. Additional benefits include quarterly...


  • Santa Fe, United States Four Seasons Hotels & Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Front Desk, Agent, Hospitality, Reservations