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Senior Patient Advocate
4 months ago
Elevate Patient Financial Solutions has an exciting career opportunity available as a Senior Patient Advocate. This position will be located 100% onsite at a hospital. The Full Time schedule for this role will be Monday-Friday 8am-4:30pm.
Job Summary
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patients in need, the hospital facility and government agencies, the Senior Patient Advocate assists the manager and other advocates with additional account workload and operational expertise.
Essential Duties and Responsibilities
* Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
* Completing the appropriate applications and following through until approved
* Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked
* Provide exceptional customer service skills at all times
* Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
* Required to maintain assigned work queue of patient accounts
* Collaborate with hospital staff, case managers, social workers, financial counselors
* Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
* Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue
* Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
* Request home visits as needed to acquire documentation
* Inform the client in a timely manner of all approvals and denials of coverage
* Assist with additional account workloads based upon expertise as directed by Manager
* Serve as a resource to Advocates for account knowledge and policy
* Assist new advocates with initial and on-going training process
* Participate in additional training requirements in an effort to stay abreast of the ever-changing rules and regulations associated with the various governmental programs
* Other duties as assigned.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
* Minimum of 1-year experience as Elevate PFS Patient Advocate
* Rating of Meets Expectations or above on most current annual assessment
* A minimum cumulative score of 90% on internal audits
* Completion of service line training module
* Adaptability when dealing with constantly changing processes, computer systems and government programs
* Critical thinking skills
* Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
* Good communication skills, both orally and written, to a variety of individuals
* Ability to multitask and ability to function in a fast-paced environment
* Remote and Hybrid positions require a home internet connection that meets the company's upload and download speed criteria.
Benefits:
ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
* Medical, Dental & Vision Insurance
* 401K (100% match for the first 3% & 50% match for the next 2%)
* 15 days of PTO
* 7 paid Holidays
* 2 Floating holidays
* 1 Elevate Day (floating holiday)
* Pet Insurance
* Employee referral bonus program
* Teamwork: We believe in teamwork and having fun together
* Career Growth: Gain great experience to promote to higher roles
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
ElevatePFS is an Equal Opportunity Employer
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