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Service Coordinator

4 months ago

Livonia, United States MacDermott Roofing, Inc. Full time

About Us

We are a commercial roofing provider that services the south east Michigan area. We provide repair and new roof installation services to commercial customers. We operate based on a set of (5) core values: Do what's best for the customer, support your team, go home safe, say/do 100% and always improving.

About the Position

The Service Coordinator is the nucleus of our Service Department. Typical responsibilities include but are not limited to:

* Communicate with customers to understand their service needs and provide updates on service requests.
* Maintain service records and documentation in our web-based system (FCS)
* Scheduling of service visits and communicating with customers about scheduling.
* Finalizing invoices (proof reading, fixing issues and publishing).
* Sending out daily schedule.
* Creating proposals/estimates.
* Answering customer questions about services rendered or proposals.
* Performing administrative tasks within (FCS).
* Collaborate with the service team to ensure quality workmanship and customer satisfaction.
* Finalizing timecards to be processed for payroll.
* Completing General Contractor prequalification packets.
* Assisting Service Manager.
* General Administrative Support.
* Take ownership of issues and drive them to ground.

About You

You must have prior success in providing stellar customer service in a service industry-related capacity. You must be willing to learn our processes/systems. You will need to be excellent at keeping organized in a face paced environment and have a continued desire to learn. You should be driven, tech savvy, a fast learner, problem solver, critical thinker, analytical/attention to detail and appreciate autonomy.

Resume must reflect 4+ years' experience in:

* Office setting
* Customer Service
* Detail oriented data entry
* Working with technology such as Excel, Word, Adobe PDF, and Gmail

Any experience in the following is a bonus but not necessary:

* Roofing
* Service-related industry dispatching
* FCS platform
* Project management/estimating

The Schedule

Typical working hours are Monday-Friday 7am-4pm. Full time on-site position.

Benefits

* 6 paid holidays after 90 days.
* PTO
* Medical/Dental/Vision benefits
* 401(k) matching
* Performance based bonus opportunities
* Employee/Customer referral bonuses

Pay negotiable based on experience, starting at $44,000 per year