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Client Service Specialist
4 months ago
Mercer Advisors is a different kind of wealth management firm. We exist so that our clients don't have to worry about money. Our firm was founded in 1985, on the belief that families at all wealth levels would benefit from a fully unified approach to managing their money - "A family office for your family." We connect the dots of our clients' financial lives by unifying planning, investing, taxes, estate, insurance, trust, and more. Today, we proudly serve over 25,000 families, across over 90 cities, with over $45 Billion in assets entrusted to our care. And we do this as an independent, national fiduciary - which means we are committed to always working in the clients' best interest.
When you join our team, you will find that it is different from what you typically see in our industry. Our client-facing professionals of in-house experts are 50% women, as is our overall employee base. We bring together the best talent wherever they live -with no formal headquarters, and many flexible working arrangements - so we can assemble the best team.
Job Summary
The primary focus of a Client Service Specialist is to provide excellent follow-through and operational support to the Wealth Management team in servicing and delivering on the needs of high-net-worth clients. As a Client Service Specialist, you will have a direct impact on the client experience and are vital to the success of the organization. You will be a member of a dynamic team in a collaborative, client-focused environment utilizing your exceptional organizational, communication and problem-solving skills.
Essential Job Functions include:
* Responsible for day-to-day operations and administrative support for one or more Wealth Advisor including answering inbound calls and email requests, scheduling and gathering client data for ongoing service processes
* Ensuring all paperwork and procedures for client requests are completed and adhere to compliance requirements
* Coordinating with internal operation departments to ensure client requests are fulfilled
* Managing client deposits
* Maintaining data integrity across all systems and updating as necessary
* Researching client issues in cooperation with back office operation partners
* Some duties can include if appropriate - onboarding new clients, processing transfer paperwork, setting up new accounts while coordinating with the wealth management team, custodians and Envestnet
* Other duties as needed
Qualifications
* High School diploma or equivalent. Bachelors degree preferred.
* Five years of job related experience
* Financial services industry required
* Prior experience working in an office environment with a customer service focus helpful
* Notary designation a plus
* Eligible to pursue a CFP designation
* Ability to prioritize in a fast-paced environment while maintain client focus and demonstrating attention to detail
* Enjoy collaborating and building positive relationships internally with co-workers and externally with clients and business vendors
* Excellent verbal and written communications skills a must
* Strong MS Word, Excel, and Outlook skills required; prior use of CRM system (Salesforce) a plus
* Strong desire for continuous self-learning and professional growth
Work Schedule
Monday through Friday, 8:00AM - 5:00PM
Location
We are looking to hire in the EDT zone.
Working Conditions
Professional office environment, daytime hours, working inside, standing, and sitting, will be assigned to a work station.
Benefits:
Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following:
* Company Paid Basic Life & AD&D Insurance
* Company Paid Short-Term and Long-Term Disability Insurance
* Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
* Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan
* Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan
* Two comprehensive Dental Plans
* Vision Insurance Plan
* Dependent Care Savings Account for child and dependent care
* 14 Company Paid Holidays with a full week off at Thanksgiving
* Generous paid time off program for vacation and sick days
* Employee Assistance Plan
* Family Medical Leave
* Paid Parental Leave (6 weeks)
* Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time
* Adoption Assistance Reimbursement Program
* Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life's challenges and more
* 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match
* Pet Insurance
We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.
Mercer Advisors provides equal employment opportunity to all applicants and employees without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, genetic predisposition or carrier status, or any other characteristic protected by law in accordance with all applicable federal, state, and local laws. Mercer Advisors provides equal employment opportunity in all aspects of employment and employee relations, including recruitment, hiring, training and development, promotion, transfer, demotion, termination, layoff, compensation, benefits, and all other terms, conditions, and privileges of employment in accordance with applicable federal, state, and local laws.
