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Clinical Services Supervisor

4 months ago

Sheboygan, United States Sheboygan County, WI Full time
Salary: $31.91 - $42.29 Hourly

Location : Sheboygan, WI

Job Type: Full Time

Job Number: 2024-62

Department: Health & Human Services

Opening Date: 05/09/2024

Purpose and Summary

Why Sheboygan County?
It is our imperative to remain an inclusive workplace. Sheboygan County is committed to attracting, supporting, and retaining a culturally diverse workforce that represents our community. Sheboygan County Health and Human Services also strives to be a trauma informed organization which fully realizes the prevalence of trauma, recognizes the effects of trauma, and responds with trauma informed policies and practices, and we are looking for staff who will help us champion this journey.

Becoming a member of our growing team also means that YOU become our top priority. You will not only enjoy a dynamic work environment but a variety of perks including but not limited to the following:
  • Generous benefits package and access to our free InHealth Clinic
  • Time off: 15 vacation days, sick time and 10 paid holidays
  • Other perks: Referral program, Wisconsin Retirement System, education discount, and much more
What to Expect:
This position is responsible for oversight and management of services provided to clients seeking assessment of and treatment for mental illness and/or substance use disorders. Services are provided from a continuum of care within the outpatient programs within the Mental health and Substance Abuse Treatment Center of Sheboygan County Health & Human Services (SCHHS). Supervision of SCHHS staff working in these programs as well as monitoring the quality of programming provided by agencies contracted to deliver services within the continuum of care is an essential aspect of this position. All services provided must be consistent with expectations of applicable federal and state statutes and administrative codes.
Essential Duties

  • Direct the provision of clinical services in compliance with Federal/State laws, regulations, and rules governing programs that provide assessment and treatment to clients diagnosed with mental illness and/or substance use disorders. Participate in annual surveys performed by the State of Wisconsin to ensure compliance with laws, regulations and administrative rules.
  • Provide direct supervision of staff of the Mental Health and Substance Abuse Treatment Center and facilitate clinical collaboration with staff psychiatrist(s) and Medical Director via staffing and consultation. That is, provide direction, training, and support of staff in their provision of assessment and treatment services as well as crisis intervention to clients with mental illness and/or substance use disorders.

  • Develop procedures to ensure fair and equitable treatment for all clients receiving services, prioritize and process wait lists, address client concerns/complaints, review reports, letters and evaluation results, assist staff in formulating case conceptualizations, diagnostic impressions, intervention strategies, treatment/recovery plans, and decision-making related to the assessment and treatment services provided.
  • Maintain internal policies and procedures that provide guidelines and processes for supporting recovery-oriented, client-centered services that reflect best practice and evidence-based programming.
  • Maintain protocol for providing psychiatry services via telehealth per state regulations and administrative code. Collaborate with business office regarding optimizing billing practices for telehealth and Information Technology Department for technical support and assurances for maintaining integrity of protected health information.
  • Establish processes to evaluate staff and overall performance in relation to agency goals and objectives, adherence to Federal and State requirements for certified programs, and measure client outcomes.
  • Follow State Death Reporting procedures after becoming aware of the death of any registered client open to services at the time of his/her passing which may include performing a root cause analysis of cases thought to be due to suicide, psychotropic medication, or seclusion and restraint.
  • Participate in staff development activities, including seeking qualified candidates for open positions, interviewing, hiring and training new staff, ongoing supervision of clinical and clerical staff to include annual performance evaluations, supportive and corrective counseling, disciplinary action, and termination if indicated.
  • Represent consumer populations, make recommendations, and participate in the development and monitoring of budgets, grants, contracts, goals, policies, procedures, priorities, evaluation methodologies, and services to be delivered.
  • Perform general administrative duties such as completing surveys, writing reports, maintaining logs, approving time sheets, monitoring sick and vacation time requested, approving expense vouchers, scheduling coverage, etc.
  • Secure grant funding and complete grant reporting per federal and/or state guidelines.
  • Oversee development and monitoring of Purchase of Service contracts providing services to clients within continuum of care.
  • Schedule, facilitate, attend, lead and contribute to meetings and presentations with unit staff, superiors, community partners and the public at large to ensure that a high degree of communication, understanding, and effective working relationships are maintained.
  • Attend regional and state meetings, professional trainings, and participate in committees as requested to support appropriate administration of programs.
  • Ensure consistent preparation, development and implementation of agency policy and procedure.
  • Identify staff training and development opportunities to encourage professional growth of staff members, and secure means to obtain those as necessary.
  • Sheboygan County Health and Human Services strives to be a trauma informed organization which fully realizes the prevalence of trauma, recognizes the effects of trauma, and responds with trauma informed policies and practices, and we are looking for staff who will help us champion this journey.
  • Performs other duties within the scope of professional responsibilities as assigned by the supervisor.

Qualifications

  • LCSW, LPC, or PhD required. Preference given to candidates with experience supervising clinical/counseling staff in a community mental health center setting. Preference given to candidates with SAC/CSAC.
  • Thorough knowledge and understanding of federal laws, State statutes, and administrative rules which regulate the services to be provided to include Outpatient Mental Health Services (DHS Chapter 35), Outpatient Substance Use Disorder Services (DHS Chapter 75), Impaired Driver's Program (DHS Chapter 62) and Drug Treatment Court.
  • Ability to become an Impaired Driver Program Training to serve as supervisor of the IDP Coordinator and Assessor.
  • Knowledge and understanding of the programs, funds and services available.
  • Knowledge of Federal and State laws, rules, and regulations pertaining to health and human service programs.

  • Knowledge of the role and function of a County Health and Human Services Agency.
  • Knowledge of the characteristics, conditions, and needs of the populations to be served.
  • Knowledge of current trends in service delivery.
  • Knowledge of and experience with administrative, managerial and supervisory principles and practices.
  • Ability to work independently, exercise good judgment, and effectively utilize authority.
  • Ability to instruct, assign, plan, organize, supervise and evaluate the work of employees.
  • Basic computer skills. Expertise with web based and various software applications, including Word, Excel, Power Point, Google Workplace and keyboarding proficiency are essential.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to coach for performance.
  • Ability to obtain accurate data and, to record such data systematically.
  • Ability to plan, direct, integrate, and evaluate programs.
  • Ability to prepare clear and concise reports and records.
  • Ability to establish and maintain the confidence of others.
  • Ability to communicate effectively with others both verbally and in writing.
  • Must demonstrate high integrity and ethics.
  • Knowledge of budgeting, planning and program analysis methods and techniques.
  • Ability to work independently, exercise good judgment, and effectively exercise authority, to prepare written and oral reports and records, and to plan, assign, organize, supervise and evaluate the work of others.
  • Ability to establish and maintain effective working relationships with staff, State and county departments, and the general public.
  • Basic computer skills. Proficiency with web based and various software applications, including Word, Excel, Power Point, Google Workplace and keyboarding skills.
  • Knowledge of or experience with trauma-informed principles and practices is preferred.
  • Unlimited access to a car, a valid driver's license, and ability to drive or arrange travel in and out-of-county as needed.

Work Environment & Physical Requirements

  • Work is performed primarily in a standard office setting as well as a variety of settings in the community. Some travel is required.
  • Ability to minimally work 8 hours per day and 40 hours per week is required.
  • Ability to frequently lift up to 20 pounds and a combination of sitting and standing postures may be required.
  • Must be able to operate standard office equipment including telephone, computer, facsimile machine, calculator, printer, and photocopier.
  • Risk of blood-borne pathogen exposure is considered low.

Sheboygan County offers a wide range of employee benefits. to view benefit overview.