Support Associate Level II

1 week ago

Houston, United States Technical and Project Engineering LLC (TAPE) Full time

JOB SUMMARY:

The Support Associate Level II provides support to the Government staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy.

ESSENTIAL FUNCTIONS:

The Support Associate Level II shall perform all duties required by the Support Associate Level I as well as, but not limited to, the following:

- Interfaces with Passport applicants at Agency/Center information and will-call counters. At the Information station, ensure appointment is scheduled; reviews Passport applications, photographs, identification and supporting documentation for completeness prior to adjudication.

+ Ensures the application and documents complies with passport requirements, photograph meets passport standards, and customer is provided fee information. Copies customer identification. At the will call station, distributes passports to the correct applicant, comparing customer to passport image or accepting proper documents and identification for third party pick up.

- Performs data entry.

- Operates various equipment for high speed scanning, image review, book print, quality control, mail out and metering mail.

- Reviews passport product against data system information for completeness and accuracy constantly applying laws, regulations and procedures pertaining to the issuance of a U.S. Passport.

- Processes refund/reimbursement requests.

- Generate a credit card payment from the applicant and distributing completed batches to the cashier's office.

+ Verifies all completed transactions and runs designated reports.

+ Troubleshoots information retrieved from the computer screen and manually searching to locate applications and documents within the Passport process.

+ Box and archive files for storage purposes.

+ Updates Passport application information from the computer system.

- Serves as customer interface in providing Passport information to customers (general public, acceptance facilities, town clerks, law enforcement, applicants, other Government agencies, postal service, couriers, lock box vendors).

- Assists with acceptance agent training: prepare training materials, conduct "meet-and- greets," set-up training sessions, conduct office tours, etc.

- Assists CSM in maintaining and cataloging electronic records of passport acceptance facilities

- Prepares application for issuance of a non-receipt of a Passport and corrections of the issued Passport.

- Contacts applicants to request necessary documents.

- Returns applicant's personal documentation.

- Resolves undeliverable mail items by contacting the customer and appropriately document all actions taken in a SharePoint application

- Communicates with the cashier's office and coordination with Passport Specialist assigned to special task of re-issuance of applications.

- Per the guidance of DOS Passport Specialists, generates correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.

EDUCATION AND EXPERIENCE:

+ H igh School (H S ) diploma or GED

+ Three (3) years of general office experience

+ Two (2) years of experience utilizing a variety of office software, specifically: M icrosoft Office ( Word, Power Point, Excel, and Outlook ) .

KNOWLEDGE/SKILLS/ABILITIES:

+ Must meet all qualifications requirements of the Support Associate Level I

+ Ability to effectively and politely interface with the public

+ Good data entry skills

+ Good filing and file retrieval skills

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

All employees are responsible for their own safety, as well as that of others in the workplace. To help us maintain a safe workplace, everyone must be safety-conscious at all times. This position is performed in a typical office environment. The noise level in the work environment is usually quiet to moderate. The safe use of TAPE equipment, as well as safe practices while on TAPE property, is essential.

DISABILITY SPECIFICATIONS:

TAPE will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EOE, Including Disability/Vets

  • Support Associate Level II

    7 days ago

    Houston, United States Technical and Project Full time

    JOB SUMMARY: The Support Associate Level II provides support to the Government staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy. ESSENTIAL FUNCTIONS:The Support Associate Level II shall perform all duties required by the Support Associate Level I as well as, but not limited to, the following:•...

  • Energy/Onshore Property Underwriter

    3 weeks ago

    Houston, United States Zurich Insurance Company Ltd. Full time

    Zurich is seeking an experienced Energy/Onshore Property Underwriter (Level II or Senior Level III) for our office in Houston.As an Energy/Onshore Property Underwriter (Level II or Senior Level III) you will handle complex new and renewal business and serve as a Subject Matter Expert on the team. As a member of Zurich's Underwriting Team, you will enjoy the...

  • Consulting Associate, Anthropology

    6 months ago

    Houston, United States ERM Full time

    ERM is seeking an entry level Consulting Associate, Anthropology for an immediate opening to work on various projects throughout the United States with a focus on Projects in Texas and Louisiana. Working with an experienced Archaeologist, the successful candidate will conduct Phase I, II, and III archaeological fieldwork and office-based activities,...

  • Operational Support Specialist II

    3 weeks ago

    Houston, Texas, United States WTS Energy Full time

    Job Title:Operational Support Specialist IIAbout the JobAt WTS Energy, we are seeking a reliable and detail-oriented Operational Support Specialist II to join our team. In this role, you will assist in the rigging-up and rigging-down of service equipment, and in the operation of various drilling and oilfield equipment.Key ResponsibilitiesAssist in the...

  • BMET II/III

    1 month ago

    Houston, United States Medasource Full time

    Role: BMET II or III, Weekend Night supportContract duration: 6 monthsLocation: Houston, TX (medical center)Schedule: Weekends, Nights (Saturday & Sunday), 7p-7aThe 3rd shift BMET Level 2/3 will be responsible for responding to service calls, performing preventative maintenance, and supporting other hospital staff with troubleshooting and inspecting a wide...

  • BMET II/III

    1 month ago

    houston, United States Medasource Full time

    Role: BMET II or III, Weekend Night supportContract duration: 6 monthsLocation: Houston, TX (medical center)Schedule: Weekends, Nights (Saturday & Sunday), 7p-7aThe 3rd shift BMET Level 2/3 will be responsible for responding to service calls, performing preventative maintenance, and supporting other hospital staff with troubleshooting and inspecting a wide...

  • BMET II/III

    1 month ago

    houston, United States Medasource Full time

    Role: BMET II or III, Weekend Night supportContract duration: 6 monthsLocation: Houston, TX (medical center)Schedule: Weekends, Nights (Saturday & Sunday), 7p-7aThe 3rd shift BMET Level 2/3 will be responsible for responding to service calls, performing preventative maintenance, and supporting other hospital staff with troubleshooting and inspecting a wide...

  • Customer Service Technical Support Representative Ii

    2 months ago

    Houston, United States Career Servant Full time

    The Technical Customer Service Rep II will play a crucial role in ensuring effective communication and coordination between users and technical support. This position involves confirming device availability, providing timely updates to users on their equipment status, scheduling onsite visits, and managing appointments with field technicians. The ideal...

  • Endoscopy Technician II

    2 weeks ago

    Houston, United States Houston Methodist Full time

    Endoscopy Technician II REFER A FRIEND Current Employees Apply BACK Location: Houston Methodist Willowbrook Hospital 18220 State Highway 249, Houston, TX 77070 Job Ref: 64367 Talent Area: Surg Tech Job Shift: 1st - Day Job Type: Full-Time Posted Date: Dec. 2, 2024 At Houston Methodist, the Endoscopy Technician II (Endo Tech) position, under the...

  • Manual Lathe Machinist- Level II

    2 days ago

    Houston, United States Flowserve Corporation Full time

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...

  • Residential Maintenance

    2 weeks ago

    Houston, United States Eagle's Trace by Erickson Senior Living Full time

    Location:Eagle's Trace byErickson Senior LivingJoin our team as aMaintenance Mechanic II, where you will be responsible forperforming both routine and emergency repairs, as well as ensuringthe overall upkeep of community systems on our beautiful campus.Your work will make a meaningful difference in the lives of ourresidents, providing them with a comfortable...

  • Designer II TX

    3 weeks ago

    Houston, United States Talentburst Full time

    Designer IIBe one of the first applicants, read the complete overview of the role below, then send your application for consideration. Houston, TX 6+ months with a high possibility of extension Description: The main function of a Civil Designer II is responsible for assisting Engineering and Operations in complying with the Facility Data Management...

  • Designer II TX

    3 weeks ago

    Houston, United States Talentburst Full time

    Designer IIBe one of the first applicants, read the complete overview of the role below, then send your application for consideration. Houston, TX 6+ months with a high possibility of extension Description: The main function of a Civil Designer II is responsible for assisting Engineering and Operations in complying with the Facility Data Management...

  • Manual Lathe Machinist- Level II

    20 hours ago

    Houston, United States Flowserve Corporation Full time

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...

  • Manual Lathe Machinist- Level II

    1 day ago

    Houston, United States SimplyApply Full time

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...

  • Residential Maintenance

    1 month ago

    Houston, United States Eagle's Trace by Erickson Senior Living Full time

    Location:Eagle's Trace by Erickson Senior LivingJoin our team as a Maintenance Mechanic II, where you will be responsible for performing both routine and emergency repairs, as well as ensuring the overall upkeep of community systems on our beautiful campus. Your work will make a meaningful difference in the lives of our residents, providing them with a...

  • Residential Maintenance

    1 month ago

    Houston, United States Eagle's Trace by Erickson Senior Living Full time

    Location:Eagle's Trace by Erickson Senior LivingJoin our team as a Maintenance Mechanic II, where you will be responsible for performing both routine and emergency repairs, as well as ensuring the overall upkeep of community systems on our beautiful campus. Your work will make a meaningful difference in the lives of our residents, providing them with a...

  • Residential Maintenance

    1 month ago

    Houston, United States Disability Solutions Full time

    Location:Eagle's Trace by Erickson Senior LivingJoin our team as a Maintenance Mechanic II, where you will be responsible for performing both routine and emergency repairs, as well as ensuring the overall upkeep of community systems on our beautiful campus. Your work will make a meaningful difference in the lives of our residents, providing them with a...

  • Residential Maintenance

    2 weeks ago

    Houston, United States Eagle's Trace by Erickson Senior Living Full time

    Location:Eagle's Trace by Erickson Senior Living Join our team as a Maintenance Mechanic II, where you will be responsible for performing both routine and emergency repairs, as well as ensuring the overall upkeep of community systems on our beautiful campus. Your work will make a meaningful difference in the lives of our residents, providing them with a...

  • Entry Level Management Associate

    3 weeks ago

    Houston, United States Diamond AdvanEdge Full time

    Diamond Advanedge is a dynamic marketing and consulting agency that partners with some of the world's most recognized telecommunication brands. We specialize in developing innovative and customer-focused marketing strategies to help our clients reach their target audience and achieve their business objectives. Our team is made up of driven and ambitious...