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Front Desk Supervisor

4 months ago

Key West, United States Remington Full time
Job Description

What you will be doing

  • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
  • Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
  • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
  • Accurately check AM and PM discrepancy reports.
  • Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location Description

La Concha Hotel Spa is a National Historic Landmark in the heart of the vibrant downtown historic district. Our legendary hotel has been inspiring guests, like Ernest Hemingway and Tennessee Williams, since it opened in 1926. With a prime location in Old Key West, our landmark hotel is within walking distance of the area's best beaches, parks, restaurants, and shops. Just outside our doors, Duval Street invites guests to savor the flavors of Key West at acclaimed restaurants, and browse vibrant shops and boutiques.

Requirements

***PM Shift Available: 3:00 pm - 11:00 pm

What we are looking for

  • Ability to calmly work with high demand and/or upset guests
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests