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Host/Hostess

4 months ago

Annapolis, United States Miller's Ale House Full time

Work and Perks

You being you makes us uniquely us

Almost always, you're the first person guests meet when they come to Miller's Ale House. You make sure their experience starts perfect by setting the tone from the moment the door opens.

So what does it take to work with us?

We expect you to be you Throw in integrity, a relentless drive for excellence and a commitment to always doing what's right, and you've got our interest.

What we offer:

* 40% dining privilege
* Fast-paced, fun environment
* Open-door communication
* Ability to advance your career
* Health Benefits

Requirements and Qualifications

* Arrives to work on time as scheduled in full uniform
* Holds the door for incoming and departing Guests
* Greets and welcomes all Guests, job applicants and vendors in a warm and friendly manner
* Seats Guests at tables in the restaurant or patio. Rotates seating with different servers to ensure even workloads for Servers, as well as ensure prompt service
* When seating Guests, advises them of the server's name and daily specials
* Provides Guests with silverware and menus
* Assists servers in bussing dishes, sanitizing, and resetting tables
* Works directly with other Front of house Team Members to ensure that all Guest requests are fulfilled in a timely manner
* If the restaurant is on a wait, provides accurate wait times to Guests and recommends waiting area options (seating at the bar)
* Answers incoming restaurant calls in a friendly, professional manner
* Ensures that restrooms are kept clean and stocked
* Maintains a neat and organized work area, as well as "Blackboard Specials" board
* Ensures proper sanitation of work areas, including sweeping and mopping as needed
* Completes opening and closing side work
* Communicates with fellow Team Members and Management to keep one another informed
* Notifies Management immediately of any potential issue with Guests, Team Members, and/or long wait times
* Works and assists "To Go" station when assigned by Management

SAFETY & SANITATION

* Washes hands every 30 minutes throughout the shift
* Maintains clean and sanitized work areas
* Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard

TEAMWORK, SKILLS AND EDUCATION

* Supports other Front of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member's responsibility
* Positively communicates with other Team Members and Management to keep one another informed
* Provides exceptional service throughout the entire shift
* Possesses strong communication skills and the ability to work alone as well as with a team
* Ability to multitask and work in a fast-paced environment
* Ability to work with numbers and handle cash
* Basic reading and handwriting skills with ability to operate the restaurant point-of-sale software
* Must be a minimum of 18 years of age unless otherwise dictated by state law
* Sets up Team Members for success at shift change by ensuring side work and stations are properly stocked

PHYSICAL DEMANDS

The Host/Hostess is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:

* Remains standing and walking for extended periods of time
* Reaching, bending, squatting, and lifting, up to 20 lbs., for short distances
* Ability to work with varying noise levels
* Frequent communication with Managers, Team Members and Guests. Must be able to exchange accurate information in these situations.