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Senior Client Strategist

4 months ago

New York, United States EvolutionIQ Full time

About Us: EvolutionIQ's mission is to improve the lives of injured and disabled workers and enable them to return to the workforce, saving billions of dollars in avoidable costs and lost productivity to the US and global economies and make insurance more affordable for everyone. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. We're backed by First Round Capital, FirstMark Capital, Foundation Capital, Brewer Lane Ventures, and have been named as Inc.'s top places to work

Your Impact: We are looking for an ambitious Client Strategist focused on SAAS products, to join our growing team of Evolutioneers. The goal of the Client Strategy & Analytics Team is to ensure all new and existing EvolutionIQ clients get the most impact out of their investment and have the best insights and advice to do so.

The CS&A team is the bridge between our clients and our technology and plays an incredibly important role in EvolutionIQ's mission, serving as the champions for the impact that the product suite can create for clients. This includes tactical support of client deployments, and ongoing measurement of success. But more importantly, requires consultative analytics to help clients design optimal ways of working to extract value from AI. This team is often at the forefront of prototyping new product features (e.g., reports, alerts, new metrics) based on emerging client needs. while engaging with product / engineering to productize the key features.

Finally, the Strategy & Analytics team is the strategic thought partner for clients, providing an industry-wide perspective on key trends and best practices, EIQ is observing in our data and our experience across clients. In addition, they bring this perspective to Product, Engineering and Sales teams to continue refining EIQ's products.

About You:

* 7-10 years work experience in a comparable role, including leaderships roles, directly managing or coaching a team of colleagues.
* High degree of ownership and control, with the ability to operate effectively under ambiguity and independently define and narrow problem spaces.
* Deep experience in quantitative analytics, being able to run hypothesis led analyses and arrive at clear, pressure tested and statistically relevant conclusions
* Skilled in synthesis and reporting - adept at blending strategic narratives with quantitative insights.
* Exceptional communicator with a proven ability to earn trust and confidence from executive sponsors and stakeholders.
* Expert in delivering strategic messaging and a clear value proposition to executive stakeholders, adept at balancing tactical and strategic considerations.
* Deeply client-focused, with a strong track record of building relationships and becoming a trusted advisor to client executives.
* Passionate about innovation and making a swift impact, with a strong drive towards launch and delivery.
* Strong, independent decision-making skills, with the capacity to analyze complex situations, weigh multiple variables, and make sound judgements that align with organizational objectives and values.
* Proven track record of fostering a collaborative environment within your teams, where diverse perspectives are valued and encouraged, resulting in innovative solutions and increased team engagement.
* Energized by facing interesting, unsolved problems, continually seeking new challenges and solutions.
* Innately curious with a relentless pursuit of learning, always seeking to understand new concepts and apply them creatively to solve complex problems.

In This Role, You Will:

* Paint a holistic understanding of EvolutionIQ's mission and value to your enterprise customers.
* Act as the leader and coach of a pod of Client Strategists to help balance priorities, problem solve key challenges and collectively take ownership of the a set of outcomes.
* Partner with team members to deploy EvolutionIQ engagements into production, running Pilot Strategy & Client Operations Analysis.
* Run all recurring client impact meetings & how we measure and communicate success - problem solve how performance can improve further.
* Prototype new capabilities (reports, alerts, product features, new metrics) based on emerging client needs - engage with product / engineering to productize the results.
* Ensure client organizations have the insights and guidance they need to capture the full value of the product; provide consultative analytics to support and guide clients.
* Represent the EvolutionIQ impact in a real-time, quantifiable and strategic manner.
* Derive broad industry trends by analyzing data and results across EvolutionIQ's clients - conduct rigorous pressure testing to ensure conclusions are statistically relevant across the industry.
* Partner with our Sales team as an EIQ product and solutions expert to acquire, educate and secure new customers.

Required technical skills:

* Ability to query and analyze data with SQL (Big query, MySQL, etc)
* Running simple to moderately complex statistical analyses, including linear regressions, correlations, A/B tests, cohort analyses, time series analysis - while testing statistical significance.
* Build metrics dashboards (tableau, looker, etc)
* Expert in spreadsheets (pivots, charts, etc)
* Build visually stunning presentations
* Educational or professional background in Business analytics, Data analytics, Data Science, Statistics, Actuarial, Economics, Engineering

Work-life, Culture & Perks:

* Compensation: The range is $180K-200K with flexibility, depending on a candidate's background and experience.
* Well-Being: Full medical, dental, vision, short- & long-term disability, 401k matching. 100% of the employee contribution up to 3% and 50% of the next 2%
* Work/Life Balance: Enjoy a hybrid work schedule. We value the flexibility to work in our beautiful NYC office, located in the vibrant Flatiron District as well as in your own home. We also have a flexible vacation policy.
* Home & Family: Flexible PTO, 100% paid parental leave (4 months for primary caregivers and 3 months for secondary caregivers), sick days, paid time off. For new parents returning to work we offer a flexible schedule. We also offer sleep training to help you and your family navigate life schedules with a newborn
* Yearly company off-sites We've gone to Jackson Hole and Puerto Rico in past years.
* Office Life: Catered lunches, happy hours, and pet-friendly office space. $500 for your in home office setup and $200/year for upgrades every year after your initial setup
* Growth & Training: $1,000/year for each employee for professional development, as well as upskilling opportunities internally
* Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active H1-B visa