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License & Compliance Support Coordinator

4 months ago

Mount Laurel, United States Holman Automotive Full time

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

JOB INPUTS

This position has direct contact with our Client's Fleet Administrators, Drivers, and Client Relations Departments as well as works directly with State Divisions of Motor Vehicles and Licensing Agencies. The Support Coordinator is a team lead position responsible for managing workload distribution, researching state rejections, root-cause problem analysis, and working proactively to research potential client escalations.

* Monitors work flow and acts as a short term back up to administrators or fellow support coordinators' duties
* Analyze & prepare client documents for licensing/reporting compliance recommendations
* Update and maintain system parameters in multiple platforms (LCRC, ACERTUS System, ATLAS, etc.) requirements.
* Collaborate with internal and external partners to ensure licensing systems and pre-requisites are up to date with the most recent State and County guidance.
* Ability to think critically and understand strategic goals
* Works closely with clients that have special requirements
* Handles inquires and researches challenges associated licensing
* Acts as a liaison between customers and various ARI departments.
* Assist with training new and existing employees and assists co-workers with questions.
* Communicate state specific licensing requirements and DMV information to internal and external clients in a way that is easy for them to comprehend and action on.
* Troubleshoot delays in licensing and communicate with the appropriate internal team(s) to resolve and roadblocks.
* Analyze data and identify licensing trends to proactively resolve potential licensing concerns.
* Review daily reporting to manage workflow of the team and ensure timely submission of events.
* Responsible for communicating directly with clients via phone, email, and CRM tools.
* Oversee and respond to licensing status requests.
* Performs all other duties and special projects as assigned.

Education and/or Training:

* Bachelor's degree or equivalent experience required
* Prior experience leading a team is a plus
* Additional education, certifications, or other distinctions are a plus
* Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Relevant Work Experience:

* Knowledge of DMV Regulations and processes
* 2-4 years' experience in an administrative role

Planning/Organizing/Managerial Knowledge:

* Research and problem solving skills
* Must have excellent organization skills, detail oriented and ability to handle multiple priorities to meet required deadlines
* Must have the ability to work both independently and in a team environment
* Ability to prioritize tasks
* Ability to function well in a high-paced work environment
* Understands the key business drivers; uses this knowledge in own work. Expands fundamental knowledge in own function and broadens skills
* Applies expertise to improve efficiency and accomplish objectives within own area of responsibility
* Decisions are guided by policies and procedures; receives moderate guidance and oversight from manager

Communicating & Influencing Skills:

* Must have the ability to communicate effectively with all levels of employees, customers and vendors
* Strong verbal and written communication skills
* Ability to summarize and explain information to others
* Strong research and presentation skills
* Strong interpersonal and customer service skills
* Interprets customer needs and assesses requirements
* Responds to non-standard requests from customers; investigates with assistance from others as needed

#NTSP

#LI-MG1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

* Health Insurance
* Vision Insurance
* Dental Insurance
* Life and Disability Insurance
* Flexible Spending and Health Savings Accounts
* Employee Assistance Program
* 401(k) plan with Company Match
* Paid Time Off (PTO)
* Paid Holidays, Bereavement, and Jury Duty
* Paid Pregnancy/Parental leave
* Paid Military Leave
* Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $25.15 - $36.47 USD per hour.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.