Member Services Representative

2 weeks ago

Jersey City, United States Planet Fitness Inc. Full time

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

* Greet members, prospective members and guests, providing exceptional customer service.
* Handle all front desk related activities including:
* Answer phones in a friendly manner and assist callers with a variety of questions.
* Check members into the system.
* New member sign-up.
* Take prospective members on tours.


* Facilitate needed updates to member's accounts.
* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
* Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements:

* Must be 18 years of age or older.
* High School diploma/GED equivalent required.
* Authorized to work in the United States.
* Ability to occasionally lift up to 50 lbs.
* Ability to continuously stand and walk during shift.
* Ability to continuously talk in person or on the phone during shift.
* Ability to occasionally encounter cleaning chemicals during shift.

Preferred Qualifications:

* Customer service background.
* Basic computer proficiency.
* A passion for fitness and health.
* Upbeat and positive attitude
* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
* Strong listener with the ability to empathize and problem solve.
* Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Punctuality and reliability is a must.

Compensation: $15.50 per hour

JOIN THE CLUB.

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Member Services Representative

    8 months ago

    Redwood City, United States EXOS Full time

    We're seeking a Member Services Representative to join our team! As our new Member Services Representative you will:Assist and respond to customer issues and inquiries. Create awareness of the Center through community outreach and connectivity Grow p Member Services, Member Service, Representative, Customer Service, Retail, Instructor

  • Member Service Representative

    4 weeks ago

    Pell City, United States Planet Fitness Full time

    Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the syste Member Service, Representative, Customer Service, Retail, Instructor

  • Member Service Representative

    2 weeks ago

    Phenix City, United States Bridgeway Credit Union Full time

    Job DescriptionTitle: Member Service Representative Reports to: Director of Branch Operations Position Summary: Serve as a liaison between the member and the credit union. Provide account information and transaction services on a full range of products and services for Bridgeway Credit Union. Responsible for processing a variety of financial transactions...

  • Member Service Representative

    2 months ago

    Oklahoma City, United States Crunch Fitness Full time

    MEMBER SERVICES REPRESENTATIVE Front Desk AssociatePart Time or Full Time, Hourly Job Family: Club Staff Location: 8490 NW Expressway, Oklahoma City, Ok 73162 Reports to: Managing Partner / Assistant General Manager Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at...

  • Member Service Representative

    2 months ago

    League City, United States Crunch Fitness Full time

    MEMBER SERVICES REPRESENTATIVE Front Desk AssociatePart Time or Full Time, Hourly Job Family: Club Staff Location: 200 S. Gulf Fwy, League City, Tx 77573 Reports to: Managing Partner / Assistant General Manager Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch...

  • Member Service Representative

    7 days ago

    Long Island City, United States United Nations FCU Full time

    Job OverviewWe are seeking a highly skilled Member Service Representative II to join our team at the United Nations FCU.About UsAs a global not-for-profit financial institution, we strive to achieve service excellence and provide peace of mind to our members and colleagues.

  • Member Services Representative

    3 months ago

    Kansas City, United States Conexon, LLC Full time

    Here's your opportunity to help us make a big difference in Rural America. At Conexon Connect our primary goal is to bridge the digital divide by providing customers in rural areas with Fiber internet speeds! As a Member Service Representative, you'll get to work with some of the brightest minds in the industry, be part of a fast-paced, growth-oriented...

  • Customer Service Representative

    3 weeks ago

    Jersey City, United States Net Commesh Full time

    Job Description: Customer Service RepresentativePosition Overview: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will play a pivotal role in ensuring customer satisfaction by providing exceptional support and solutions to inquiries, issues, and requests. This individual will act as the first...

  • Member Service Representative

    2 months ago

    League City, United States Undefeated Tribe Operating Company LLC Full time

    MEMBER SERVICES REPRESENTATIVEFront Desk AssociatePart Time or Full Time, Hourly Job Family: Club StaffLocation: 200 S. Gulf Fwy, League City, Tx 77573 Reports to: Managing Partner / Assistant General ManagerLooking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch...

  • Customer Service Representative

    1 month ago

    Jersey City, United States Inkspirenize Full time

    Job Title: Customer Service Representative Job Summary: We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be responsible for providing excellent service and support to our customers, addressing their inquiries, resolving issues, and maintaining a high level of customer satisfaction. You will...

  • Member Services Representative

    8 hours ago

    Junction City, United States Planet Fitness - United FP Management, LLC Full time

    Title: Member Services RepresentativeDepartment: OperationsReports to: Club ManagerFLSA: Non-Exempt If you would love working for a rapidly growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls Club (because they don’t judge...

  • Customer Service Representative Team Member

    1 week ago

    Jersey City, New Jersey, United States Tawanda Jackson - Insurance Agency Full time

    We are seeking a highly motivated and skilled Customer Service Representative to join our team at Tawanda Jackson - Insurance Agency. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and ensuring that their needs are met.Job OverviewThe ideal candidate will have...

  • Member Services Representative

    2 weeks ago

    Johnson City, United States Planet Fitness - TN Ruggeiri Group Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities  Greet members, prospective members and guests, providing exceptional customer service. Handle all front...

  • Member Services Representative l

    2 weeks ago

    Rapid City, United States BLACK HILLS FEDERAL CREDIT UNION Full time

    Provide multiple services to members via Contact Center channels in the areas of member services, teller transactions, and digital support. Essential Duties/ Responsibilities Assist members by telephone, online chat, or text; determine nature of the Member Services, Member Service, Representative, Retail, Banking, Teller

  • Member Services Representative

    2 weeks ago

    Salt Lake City, United States Planet Fitness Inc. Full time

    MEMBER SERVICES REPRESENTATIVE - JOB DESCRIPTION FLSA Status: Non-Exempt (Hourly) Reports to: General Manager Special Requirements: * Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency. * Must obtain Tanning Certification...

  • Member Services Representative

    2 weeks ago

    Salt Lake City, United States Planet Fitness Inc. Full time

    MEMBER SERVICES REPRESENTATIVE - JOB DESCRIPTION FLSA Status: Non-Exempt (Hourly) Reports to: General Manager Special Requirements: * Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency. * Must obtain Tanning Certification...

  • Member Service Representative

    2 weeks ago

    Kansas City, United States Planet Fitness - Midwest Management Group Full time

    Benefits: Free uniforms Opportunity for advancement Training & development he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities  Greet...

  • Member Service Representative

    2 weeks ago

    Kansas City, United States Planet Fitness - Midwest Management Group Full time

    Benefits: Employee discounts Free uniforms Paid time off Training & development he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and...

  • Member Services Representative

    1 week ago

    Kansas City, United States Conexon Full time

    Here's your opportunity to help us make a big difference in Rural America. At Conexon Connect our primary goal is to bridge the digital divide by providing customers in rural areas with Fiber internet speeds! As a Member Service Representative, you'll get to work with some of the brightest minds in the industry, be part of a fast-paced, growth-oriented...

  • Member Services Representative

    8 hours ago

    Kansas City, United States Conexon Full time

    Here's your opportunity to help us make a big difference in Rural America. At Conexon Connect our primary goal is to bridge the digital divide by providing customers in rural areas with Fiber internet speeds! As a Member Service Representative, you'll get to work with some of the brightest minds in the industry, be part of a fast-paced, growth-oriented...