Assistant, NCWorks, Madison

Position Title Assistant, NCWorks, Madison Position Type Part Time Regular Annual Schedule N/A Expected Work Schedule Variable Anticipated Days variable Anticipated Hours variable Anticipated Hours per Week up to 25 hours per week, Occasional teleworking subject to supervisor approval and department needs Work Location A-B Tech Madison Job Description Summary

This is a grant funded position. This employee is responsible for greeting individuals visiting Career Center and accurately assessing their needs. Based on the identified needs this employee will: Make appropriate job or community resource referrals, Schedule applicable services, provide required forms with instructions on how to complete and enter required data/documentation into the NCWorks.gov database. This employee will also be knowledgeable of all Center programs and services to give correct information when communicating with job seekers and answering their questions. This employee will also assist in marketing & coordinating Center programs, events and services to job seekers and employers by using social media and conducting outreach calls and e-mails. This employee will assist job seekers with job search activities, online applications, resume preparation, and various other job search related activities. All activities will be accurately recorded in the ncworks.gov database to ensure documentation of services.

Duties

* Greets customers and serves as the first point of contact upon entry to the Career Center.
* Accurately assesses purpose of customer's visit and makes appropriate referrals to other resources or begins the ncworks.gov registration process. Which includes creating an account for the customer, completing their profile, employment history and making sure they can log into the system before they leave. A job search demonstration using the system may also be provided at this time.
* Makes appropriate referrals & schedule applicable appointments.
* Completes potential candidate search for each local job order using the NC Works online database and then notifies each potential candidate by phone, email, or NC Works online system of the job opening.
* Conducts outreach by making outbound calls or sending e-mails to individuals who have recently registered, logged-in, or exited from the NC Works online system.
* Accurately records and writes a case note for each activity/service provided to job seekers and employers in the NC Works online system.
* Collects and prepares information for reports using word processing, spread sheet, & file maintenance programs.
* Performs all required documentation and file maintenance in NCWorks online.
* Assists Coordinator with the creating/editing and distribution of marketing information, bulletin boards and other promotional materials for Center.
* Utilizes social media platforms such as Facebook and LinkedIn to promote employment opportunities, Center activities, local employers and events.
* Completes weekly follow-up contact for individuals who have registered, logged-in or recently exited the ncworks.gov system.
* Maintains internal job board by rotating current flyers and event posters.
* Maintains community services resource list.
* Contributes to the College Vision, Mission, Values, and RISE statement.
* Supports workforce diversity in all its aspects.
* Performs other duties as assigned.

Minimum Requirements (Applicant must meet all of the minimum requirements)

* Must have a minimum of a High school diploma or its equivalent;
* Must have at least two years of part-time or equivalent customer service work experience;
* Must have a minimum of two years of part-time or equivalent office support/administrative work experience;
* Must have at least one year of part-time or equivalent work experience with database administration.



Preferred Qualifications

* A.A.S. in Business Administration, Office Systems Technology, Human Services, Social Work, or related field.
* ·Experience in workforce development field.
* Experience working in Career Centers.
* Program administration experience.
* Experience working with diverse populations.
* Proficiency in a foreign language such as Spanish, an East Slavic language, and/or American Sign Language.

Special Instructions to Applicants

Applicant Should:

1. Read the following before submitting the Application:

* Application Selection Process
* Technical Support Tips

2. Upload Required Documents:

* When applicable, upload the relevant transcript that correlates to the degree requirement in the minimum requirement or preferred qualifications with in the job posting. The transcript must show the individual courses taken and the degree that is conferred or awarded.

PLEASE NOTE: DIPLOMAS OR A COPY OF DEGREE IS NOT ACCEPTABLE INSTEAD OF TRANSCRIPT

If selected for hire:

* If selected for hire, official sealed transcripts from an institution accredited by an accrediting agency recognized by the US Department of Education are required to be received a minimum of two business weeks before the first day of work.


* Transcripts outside of the United States, must be accompanied by an evaluation completed by a NACES recognized agency and received by Human Resources at least two weeks prior to the first day of work.

PLEASE NOTE: FAILURE TO COMPLY MAY RESULT IN THE WITHDRAWAL OF THE JOB OFFER.

Why Should I Work at A-B Tech?

A-B Tech is nestled in the mountains of Western North Carolina and has served as the region's premier two-year college since our establishment in 1959. With five locations, the College service area includes Buncombe and Madison Counties. We are a family of approximately 10,000 curriculum students, 14,000 continuing education students, and 1,100 faculty & staff. We offer an array of programs to meet local workforce needs which culminate in 55 degrees, 18 diplomas, and 56 certificates. A-B Tech is indicative of the modern comprehensive community college - providing innovative educational programming and collaborative community development. If you are dedicated to student and community success, then we invite you to explore employment opportunities at A-B Tech. We hope you will consider joining the A-B Tech Trailblazer family

A-B Tech Welcoming Culture (R.I.S.E)

A-B Tech commits to demonstrating an inclusive and welcoming culture of Respect, Integrity, Support, and Equity for Everyone.

This is evident by our RISE Committee, the Trailblazer RISE Award, and annual RISE projects including the Welcoming Classroom, Appreciative Advising, and more

A-B Tech is looking for:

A person who shares our commitment to sustaining a workplace that offers equal employment opportunity for applicants and employees without discrimination based on race, color, national origin, citizenship, religion, sex, sexual orientation, gender identity or expression, pregnancy, disability genetic information/medical history, age, and/or veteran/military status. In addition, the College prohibits discrimination based on any characteristic or condition protected by law, but not specifically mentioned here.

Position Summary

Posting Detail Information

Review Date: (Application should be submitted by 8:00 a.m. EST on this date for consideration) 09/23/2024 Start Date 10/01/2024 Keep Open Until Filled Yes Salary or Hourly Pay Range (Salary is Non-Negotiable) $19.88 Total Compensation Benefits Summary Questions

A-B Tech's Human Resources (HR) department is located on the main campus at the Sunnicrest House. This beautiful Tudor-style Historic house served as a private residence for guests of the Vanderbilt family for the first century of the home's life. Today you will find a professional HR family that is dedicated to ensuring all employees and applicants receive fast and accurate answers, compassion, fairness, and kindness from Monday through Friday 9:00 am - 5:00 pm. To ensure a prompt hiring process, please read the application directions located on the HR website. For questions, you may email us at hr@abtech.edu.

We look forward to welcoming you to our A-B Tech family