Branch Supervisor I or II

1 week ago

Avon, United States ANB Bank Full time

ANB Bank has financial strength embodied in $3 billion in assets and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that makes the difference.

ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB is committed to rewarding our team members who strengthen our company and culture. ANB offers competitive compensation and a comprehensive benefits package for this position.

* Hiring Pay Range (Includes $2.00 per hour Cost of Living Adjustment)
* Branch Supervisor I - $26.50 - $33.00 per hour
* Branch Supervisor II - $29.00 - $39.50 per hour
* The hiring pay range for this position is commensurate with the level of relevant experience and education.
* This position may be eligible to receive an additional $1.00 per hour if approved for the Spanish Communication Assistant Program.





Health & Wellness Benefits (Subject to Eligibility Requirements)

* Minimum 4 Weeks of Paid Time Off (PTO)
* 11 Paid Holidays
* Medical, Dental, and Vision Insurance
* Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts
* Company provided Life, AD&D, and Disability Insurance with supplementation options
* 401(k) plan with discretionary company match and profit sharing
* Discretionary annual bonus and employee referral incentives
* Employee Assistance Program (EAP)
* Tuition Reimbursement Program
* Spanish Communication Assistant Program Incentive
* Employee banking products

Summary

* Supervises the day-to-day activities of the branch with regard to personnel, internal sales and service, security, daily operations, and compliance with applicable regulations, policies, and procedures. Responsible for collaborating and coaching branch personnel to provide the highest level of customer service and effective promoting and selling of products and services.

Essential Duties and Responsibilities

* Directly supervises the Universal Bankers and Branch Coordinators at the assigned Branch. Responsible for daily work schedules, hiring, training, cross-training, goal setting and development, performance evaluation and disciplinary counseling of this staff.
* Manages customer relationships, handling customer problems and complaints, resolving issues to improve overall service to bank customers.
* Instills a sales culture through consistent training and development of employees.
* Reviews and approves the daily overdraft report.
* May be requested to assist in monitoring branch profitability. Helps attain internal performance objectives for branch business volume, and sales goals; monitors branch budget to include income and expense control.
* Ensures adherence to bank policies, procedures, and security protocols to mitigate risks, contribute to successful audits, and maintain operational efficiency.
* Responsible for promotional campaigns and product initiatives for the assigned branch.
* Consistently develops employees to prepare for career advancement.
* Follows ANB Coach philosophy by holding consistent one on ones and ensuring daily huddles are completed.
* Monitors documentation for new account openings and wire transfers, including review of Document Tracking exceptions, etc.
* Monitors employee's customer follow up actions as outlined in the ANB C.A.R.E.S Client Onboarding procedure.
* Actively calls on customer base, including attendance of networking events out of The Bank to strengthen the banking relationship and seek additional cross-sales and/or referral opportunities.
* Fosters many complex and sophisticated bank relationships requiring teamwork with Treasury Management, Financial Services, Commercial Banking, etc.
* Fosters an environment where employees can participate in business development.
* Ensures branch compliance with all applicable regulations, policies, and procedures.
* Delivers the quality of service as defined by department and company standards.
* Maintains current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.
* Delivers and coaches staff to provide a high quality of service as defined by department and company standards.
* Maintains confidentiality as defined by department and company standards.
* Supports the company's Mission, Vision, and Values.
* Other duties as assigned.

Education and/or Experience

Branch Supervisor I

* A minimum of 2 years related experience and/or training; or an equivalent combination of education and experience for external
* A minimum of 1 year related experience and/or training; or an equivalent combination of education and experience for internal
* Demonstrates ability to achieve sales targets.
* Strong knowledge of banking products, services, and operational procedures.
* Strong understanding of regulatory compliance requirements.
* Ability to work effectively and proactively in a fast-paced, customer-focused environment.

Branch Supervisor II

* Minimum of 4 years progressive experience in retail banking with at least 2 years in a supervisory or leadership role; or an equivalent combination of education and experience for external
* Minimum of 2 years progressive experience in retail banking with at least 1 year in a supervisory or leadership role; or an equivalent combination of education and experience for internal
* Proven track record of achieving sales targets and driving business growth.
* Exceptional knowledge of banking products, services, and operational procedures.
* Thorough understanding of regulatory compliance requirements and risk management principles.
* Strong ability to work effectively and proactively in a fast-paced, customer-focused environment.

Work Schedule: Monday - Friday, 8:15am - 5:15pm

Equal Opportunity Employer / Affirmative Action / Minorities / Female / Disability / Veteran

ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law.

ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that Applicant not disclose its wage rate history to ANB Bank. If ANB Bank for any reason comes into possession of Applicant's wage rate history, ANB Bank will not rely on it in determining a wage rate. ANB Bank requests that applicant not provide information on age, date of birth or graduation date from any academic institution, including on resumes.

Anticipated Date of Application Window Closure: 12/12/2024 (or until filled)

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