Overnight Operations Supervisor

OVERNIGHT OPERATIONS SUPERVISOR POSITION PROFILE

Reports to: Director of Hotel Operations / Chief Engineer, position is exempt

WHO WE ARE

Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.

Constructed in 1911 as a bottling and distribution plant for The Pabst Brewing Company, the building was also once used for beer and liquor distribution during Prohibition. This transformation represents another Aparium project aimed at fostering the development of a dynamic local neighborhood. The opening of this hotel will add further energy to the burgeoning Crossroads Arts District neighborhood, and will welcome locals and travelers alike to experience a new and unique destination.

Crossroads Hotel is managed by Aparium Hotel Group which was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci. He saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city.

Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.

WHO YOU ARE

You are humble and understand the need to work side-by-side with others; and you take feedback to make things better seriously. Your experience is eclectic and dynamic. You have prepared for the worst emergency, and you are the one exuding calm, confidence, and know-how when the unexpected rears its head. You have a special place in your heart for the people and teams you have worked with during your career. You understand that an organized and systematic approach to preventative maintenance is necessary for the life and well-being of the property. You know every hour spent in preparation is worth ten in reaction. You know success comes through collaboration and teamwork.

THE ROLE

The Engineer reports to the Chief Operating Engineer, and like all qualified engineers, possesses the diverse knowledge of electrical, plumbing, steam, gas, fire & safety, and HVAC refrigeration. As a working engineer, this position is required to be hands-on and dive into the day-to-day operation, service and repairs of hotel equipment, so if you prefer to "see the forest" and not willing to "plant the trees", this is not a role for you.

The role will also actively develop trusting and transparent relations with fellow associates of the hotel. As an employee within Aparium Hotel Group this position will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open-minded - no egos are allowed.

WHAT YOU WILL DO

* Uphold and role model the company's principles of People, Place and to ensure the experiences of translocal hospitality, intuitive service, and collaboration
* Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working environment
* Handle routine maintenance, repairs and cleanliness in guest rooms, public spaces, event space, outlets, back of house spaces and grounds
* Demonstrate familiarity with the hotel's safety systems and takes corrective action on any maintenance or operating problems which affect the security or operating condition of the hotel
* Participate in the room preventative maintenance program
* Use your skills and intuition to detect equipment malfunction and discusses machine operation variations with supervisors or other maintenance workers to diagnose problem or repair
* Repair and maintain physical structure of establishment and furnishings as needed
* Maintain complete knowledge of and comply with all departmental policies/service procedures/standards; Participate in all scheduled training classes and meetings
* Transport heavy boxes and packages within the hotel for maintenance and repairs
* Assist in delivery and setup of all new equipment such as televisions, mattresses, tables, chairs, etc.
* Communicate with Chief Operating Engineer on projects as assigned
* Respond to all guest requests in a timely and personable manner
* Provide valet parking services to safely and efficiently transport guest vehicles to designated parking areas
* Demonstrate a caring understanding of guest service needs, exceeding guest expectations by looking for opportunities to add a special touch
* Warmly greet guests who arrive to the hotel by opening their car door and welcoming them to the hotel
* Carefully unload guest luggage from vehicles
* Demonstrate a keen attention to detail, accurately processing tickets and auditing throughout the shift to ensure a seamless guest experience
* Interact with guests in the lobby, demonstrating sincere hospitality
* Take pride in ensuring that the front drive and entrance is kept clean and inviting, reflecting a genuine care for a positive first impression
* Accurately handle payment transactions and cash drops
* Recognize and engage positively with repeat guests
* Demonstrate the ability to work well unsupervised
* Operate in fluid communication with the Guest Services team and other departments in the hotel to ensure a smooth guest experience

WHAT YOU WILL NEED

* A minimum of one year of experience in a guest services environment is preferred
* Good reading, writing and oral proficiency in the English language for engaging with guests and report writing
* A current valid driver's license
* An ability to drive cars, trucks, SUV's, with the ability to drive a manual transmission
* Knowledge of the local area to provide directions and recommendations is preferred
* An ability to work varying schedules, likely to include nights and/or weekends, to reflect the business needs of the hotel
* Proficiency of the English language in reading, writing and verbal communication
* Ability to sit, stand and walk for extended periods, bend, climb stairs and lift up to 50 lbs.
* Ability to work by yourself, lead yourself, make it count
* Ability to work varied shifts, that may include days, nights, weekends, and holidays

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.