Current jobs related to Guest Experience Manager - San Diego - Hyatt Hotels Corp.
-
Guest Experience Specialist
3 weeks ago
San Francisco, California, United States Rapport Guest Services Full timeRapport Guest Services is seeking a dedicated and enthusiastic Guest Experience Specialist to join our team. As a vital part of our operations, you will be the first point of contact for clients, guests, vendors, tourists, and tenants entering our prestigious buildings. In this role, you will create a welcoming and memorable experience for everyone who...
-
Guest Experience Specialist
2 weeks ago
San Diego, California, United States IHG Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at IHG Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesGuest...
-
Guest Experience Representative
4 months ago
San Diego, United States Robbins Brothers Full timeJob DescriptionJob DescriptionGuest Experience Representative ABOUT ROBBINS BROTHERSWE ARE (LITERALLY) IN THE BUSINESS OF MAKING DREAMS COME TRUE! There are few things in life as magical as a marriage proposal. This once-in-a-lifetime moment for our guests is part of our everyday lives. We're romantics at heart who spend our days celebrating the art of...
-
Guest Experience Ambassador
2 weeks ago
San Diego, California, United States Target Full timeAbout TargetTarget is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life by caring for our communities, investing in the places we live, work, and play. We prioritize relationships, fuel growth opportunities, and succeed as one...
-
Guest Experience Expert
5 days ago
San Diego, United States Marriott International Inc Full timeAdditional Information Pay: $22.79 to $24.50/hr, Front Desk, Full time Job Number 24131914 Job Category Rooms & Guest Services Operations Location Dual Property San Diego Downtown Bayfront RI and SHS, 900 Bayfront Court, San Diego, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management ...
-
Guest Experience Expert
2 weeks ago
San Diego, United States Marriott Full timeJob Number 24144903 Job Category Rooms & Guest Services Operations Location THE US GRANT a Luxury Collection Hotel San Diego, 326 Broadway, San Diego, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and...
-
Guest Experience Expert
1 week ago
San Diego, United States Marriott International Inc Full timeJob Number 24144903 Job Category Rooms & Guest Services Operations Location THE US GRANT a Luxury Collection Hotel San Diego, 326 Broadway, San Diego, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and...
-
Guest Experience Expert>
2 months ago
San Diego, United States Residence Inn by Marriott Full timeResidence Inn by Marriott - 900 Bayfront Court [Front Desk Agent / Concierge] As a Guest Experience Expert at Residence Inn by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Handle check-ins and check-outs efficiently, ensuring accuracy and attention to detail; Respond promptly to guest inquiries and resolve any...
-
Guest Experience Ambassador
1 week ago
San Diego, California, United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled Guest Experience Expert to join our team at Marriott International Inc. As a Guest Experience Expert, you will be responsible for delivering exceptional guest experiences and ensuring that our guests have a memorable and unique stay.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and...
-
Guest Experience Coordinator
2 weeks ago
San Diego, California, United States Davidson Hospitality Full timeJob SummaryThe Bell Captain Lead is responsible for leading a team of dedicated bellpersons, setting the standard for impeccable service and attention to detail. As a key member of the hotel's front-of-house team, the Bell Captain Lead will ensure that guests receive a warm welcome, efficient assistance, and personalized care throughout their stay.Key...
-
Guest Experience Supervisor
1 day ago
San Diego, United States Westgate Hotel Full timeStarting at $23.00 - $25.00 an hour/ Full-Time We are looking for individuals who have a passion for serving others while providing a memorable welcome and departure to our guest. A friendly smile and cheerful customer service to set the tone for our Guest Experience, Supervisor, Guest Service, Operations, Experience, Hotel, Business Services
-
Host - Guest Experience Specialist
1 week ago
San Diego, California, United States Olive Garden Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Host to join our team at Olive Garden. As a Host, you will be the first point of contact for our guests, setting the tone for their dining experience.Key ResponsibilitiesEnsure a warm and welcoming environment for guests, creating a lasting impression of our restaurant.Manage guest flow, guiding...
-
Host - Guest Experience Specialist
2 weeks ago
San Diego, California, United States Olive Garden Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Host to join our team at Olive Garden. As a Host, you will be the first point of contact for our guests, setting the tone for their dining experience.Key ResponsibilitiesEnsure a warm and welcoming environment for guests, creating a positive first impression.Manage guest flow, guiding them to...
-
Guest Experience Ambassador
3 days ago
San Diego, California, United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled Guest Experience Expert to join our team at Residence Inn by Marriott. As a key member of our staff, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and efficient...
-
Guest Experience Ambassador
3 days ago
San Diego, California, United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled Guest Experience Expert to join our team at Residence Inn by Marriott. As a key member of our staff, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and efficient...
-
Marlin Bar Assistant Manager
2 weeks ago
San Diego, California, United States Tommy Bahama Full timeJob Summary:We are seeking a highly skilled Marlin Bar Assistant Manager to join our team at Tommy Bahama. As a key member of our leadership team, you will be responsible for driving business growth and delivering exceptional guest experiences across our retail and food and beverage operations.Key Responsibilities:Business Development: Analyze business...
-
Spa Guest Experience Coordinator
2 weeks ago
San Diego, California, United States San Diego Mission Bay Resort Full timeAbout the RoleThe San Diego Mission Bay Resort is seeking a highly skilled and customer-focused Spa Receptionist to join our team. As a Spa Receptionist, you will be the first point of contact for our guests and will be responsible for creating a warm and welcoming experience for them.Key ResponsibilitiesWelcoming guests to the Spa and ensuring their stay is...
-
Ambassador - Guest Experience Specialist
2 months ago
San Diego, United States wndr museum Full timeAbout WNDR WNDR Museum is an interactive experience: a multi-sensory showcase of art and technology. Our message is simple: We are all artists. And as artists, our visitors are more than passive onlookers. Whatever they do in our museum, IS art. WNDR is a collective of thinkers, artists, poets, and designers, working at the intersection of art and...
-
Ambassador - Guest Experience Specialist
4 months ago
San Diego, United States WNDR Museum Full timeJob DescriptionJob DescriptionAbout WNDRWNDR Museum is an interactive experience: a multi-sensory showcase of art and technology. Our message is simple: We are all artists. And as artists, our visitors are more than passive onlookers. Whatever they do in our museum, IS art.WNDR is a collective of thinkers, artists, poets, and designers, working at the...
-
Ambassador - Guest Experience Specialist
2 months ago
San Diego, United States wndr museum Full timeAbout WNDR WNDR Museum is an interactive experience: a multi-sensory showcase of art and technology. Our message is simple: We are all artists. And as artists, our visitors are more than passive onlookers. Whatever they do in our museum, IS art. WNDR is a collective of thinkers, artists, poets, and designers, working at the intersection of art and...
Guest Experience Manager
4 months ago
Are you looking for a job that offers not only a fulfilling work experience but also the chance to be part of an idyllic coastal community? Look no further than Alila Marea Beach Resort
Nestled seamlessly into the picturesque bluffs of Encinitas, our resort is an innovative expression of eco-design that embodies the quintessential Southern California lifestyle. With South Ponto Beach and Batiquitos Lagoon just steps away, you'll have endless opportunities for both relaxation and adventure.
But that's not all - our location also puts you within reach of the charming cafes, boutiques, and beach enclaves that line California Coast Highway 101. At Alila Marea Beach Resort, you'll not only have the chance to work in a beautiful setting, but you'll also be part of a vibrant community. Apply now to join our team and experience the best of Southern California living.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Guest Experience Manager will initiate and manage the VIP experience for the resort. This person will manage the guest experience, to execute the highest level of service consistent with the strategic plan and vision for the department, the division, and resort. In this role, you help to resolve any guest complaints or issues and ensure colleagues are properly trained to provide customer service. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. The Guest Experience Manger oversees the guest journey in its entirety, beginning with the Pre-Arrival communication and Post-Stay Departure communication. Works closely with all operational departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Coordinate with various areas of the hotel to enhance the guest experience in order to create memorable stay experience at the resort. Work closely with Director of Roms / General Manager and management team to set and / or implement policies, procedures to enhance guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options. Our ideal candidate will have several years of luxury customer service experience and exude strong interpersonal skills.
Description of Job Duties
* Act as an ambassador for guests at our Resort
* Oversee the guest Pre-Arrival process in its entirety.
* Customize and personalize stay experiences for all World of Hyatt members and VIP guests on and off property in order to create memorable experiences and enhance customer satisfaction as well as guest loyalty.
* This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing. Oversees a Guest Experience Coordinator
* Consistently provides luxury level service for all guests and colleagues
* Lead the Forbes Travel Guide Training Program partnership alongside the Director of Rooms.
* To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
* Other duties as assigned.
Core Functions
1. Collaborate with the resort's marketing and operations teams to co-create, develop, and deliver immersive programming, activities, and experiences for registered guests and community guests.
2. Colleague development to ensure operations teams are aware of activity offerings so they can recommend to guests and also understand the process for signup/register, etc.
3. Handle guest concerns related to programming and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
4. Ensure all Alila Brand Standards are maintained during implementation of the resort activities and experiences.
5. Adhere to Hyatt Hotels Corporation guidelines and core values to ensure the health, safety and comfort of our colleagues and guests.
6. Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel, and communicate effectively with guests and fellow team members.
7. Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
Benefits
In keeping with Hyatt's Values of Wellbeing, the company offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our colleagues and their lives outside of work.
* Medical coverage, including dental & vision coverage (for full-time colleagues after 30 days)
* 401K w/company match
* Complimentary parking
* 25% off in-house F&B
* 12 Complimentary Room Nights across our Hyatt portfolio (after 90 days)
* Friends and Family rates across our Hyatt portfolio immediately
* Hyatt discounts and partner discounts
* Paid Time Off (Up to 10 Vacation days, 6 Paid Holidays, 2 extra Paid Floating Holidays, sick and bereavement.
* Colleague celebrations, including Quarterly Awards, BBQ's, and holiday parties
The salary range for this position is $75,000 to $80,000. This is the pay range for this position that Alila Marea reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.
* 3-5 years of luxury hotel and customer service experience
* A true desire to satisfy the needs of others in a fast paced environment.
* Has knowledge and experience within the Forbes Travel Guide program.
* Refined verbal and written communication skills.
* Experience and thorough understanding of guest services.
* Sufficient experience in a Luxury customer-facing role
* Excellent interpersonal and communication skills.
* Ability to present information to and train colleagues
