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Restaurant Server

4 months ago

Horseshoe Bay, United States Crescent Full time
Benefits

  • Medical, Dental, Vision Insurance
  • Paid vacation, paid Holidays
  • 401k plan with employer match
  • Long and short-term Disability
  • Major Illness Insurance
  • Accident Insurance
  • Limited access to some resort amenities (Golf, etc)
  • Retail and dining discounts
  • Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

  • Associate housing and shuttle service
  • Weekly meal subsidies
  • Golf and Amenity Privileges*
  • Associate discounts

    • Retail and Dining at Horseshoe Bay Resort
    • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
  • Critical Illness and Accident plans
  • Associate Relief Fund

*Privileges based on occupancy and business levels

JOB SUMMARY:

Horseshoe Bay Resort features over ten Food and Beverage outlets, including the newest Cap Rock Cabana. This outlet offers pool, bar, and grill service for members and guests at Cap Rock Golf Course facilities. We are seeking personable and attentive Servers to greet and serve members and guests in accordance with Horseshoe Bay Resort standards of food and beverage quality, presentation and sanitation. Display warm hospitality through positive personality with both guests and co-workers. Take pride in all facets of service, to include quality, appearance, cleanliness, for self and the facility.

ESSENTIAL JOB FUNCTIONS:

  • Perform direct communication and hospitality procedures with all guests daily.
  • Pre-shifts with fellow staff and management for all restaurant operations.
  • Properly set all tables and stations; follow appropriate set-up checklist; take guest orders.
  • Serve all food and beverage items in a timely manner.
  • Proper treatment and storage of food and company equipment.
  • Complete daily shift operation report.
  • Communicate all special guest requests to kitchen.
  • Detail every table and menu before each meal period.
  • Assist with bussing tables.
  • Must have understanding on how to read and execute a BEO form.
  • Possess thorough food, wine and cocktail menu.
  • Exercise a positive attitude and warm hospitality image.
  • Follow labor schedule and work assignments.

MINIMUM QUALIFICATIONS:

  • Minimum age requirement - 18+
  • Food Handler's Certificate
  • TABC Certificate
  • Encourage OSHA Hazard Communication Standard training and certification.

ADDITIONAL QUALIFICATIONS:

  • Previous serving experience, preferably in a resort setting is valued.
  • Requires problem solving abilities.
  • Requires excellent oral and written communications skills.
  • Comprehend reading materials, speak, read and write English; other languages valuable.
  • Impeccable standards of appearance and grooming to include uniform standards.
  • Must have the physical strength, stamina and agility to perform the assigned duties and in this open-air, outdoor environment.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Must be able to withstand prolonged periods of standing and/or walking. Ability to lift at least 30 lbs.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)