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Client Advocate, LGBTQ Prevention Navigation 2.0 Program
4 months ago
Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in over 100 locations improve the lives of a diverse cross section of New Yorkers. From homelessness prevention in Staten Island to supportive housing in the Bronx; from employment training in Manhattan to after school programs and college access in Brooklyn; from family shelter and support in Queens to increasing affordable housing across the city, CAMBA provides holistic services to help struggling New Yorkers stabilize their lives and become self-sufficient.
CAMBA's LGBTQ PREVENTION NAVIGATION 2.0 Program provides substance misuse and HIV/hepatitis prevention navigation services to men who have sex with men (MSM) and transgender/gender nonconforming (TGNC) individuals of color who have sex with men, ages 13 and above, in Brooklyn communities most impacted by the HIV epidemic. These include Bedford-Stuyvesant, Crown Heights, East New York, and Flatbush/East Flatbush. Outreach staff who identify with the community of focus conduct in-person and online outreach to their peers through dating apps/hook up sites. The Client Advocates recruits clients into a multi-pronged intervention consisting of: sexual health, hepatitis, and substance misuse screening; brief interventions and education sessions; linkage to biomedical and behavioral interventions; and supportive services. The program uses social media campaigns to promote awareness of mental health issues; risk reduction strategies; substance use, hepatitis, and HIV prevention options; and anti-stigma messaging.
Position: Client Advocate
Reports To: Supervisor II
Location: 1259 Flatbush Avenue Brooklyn, NY 11226
What The Client Advocate Does:
+ Prepare marketing materials for the program.
+ Conduct outreach activities at high-risk venues to market the program in order to recruit new clients and re-engage former clients.
+ Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
+ In collaboration with program staff, work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
+ Contact clients via telephone, mail and/or face-to-face home and office visits to ensure adherence to program, and document via progress notes.
+ Escort clients to appointments (educational, medical, social service, etc.).
+ Provide all required information for weekly/monthly/quarterly/annual reports.
+ Create and maintain client files and make copies of all client documents.
+ Conduct pre- and post-intervention assessments of clients' knowledge, attitudes, and behaviors regarding HIV risk.
+ Prescreen clients over the telephone for eligibility and may schedule intake appointments.
+ Assist clients in completing all CAMBA intake applications and forms.
+ Schedule appointments for client with referral organizations.
+ Input client data and client progress information into automated database.
+ Contact clients for 30- and 90-day follow-up surveys.
Minimum Education/Experience Required:
+ Sufficient education (English-speaking, -reading, -writing, & math abilities) to comprehend oral and written information and to assist callers and visitors and staff.
+ Two (2) years of relevant experience, preferably in a mid-sized (250+ employees) organization.
+ Good written & verbal communication.
+ Computer literacy in Microsoft Office Suite.
+ Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues.
+ Experience and/or comfort conducting online outreach via social media and dating/"hook-up" apps and websites.
+ Required to work occasional evenings/weekend days
Other Requirements:
+ Bi-lingual English/Spanish preferred, but not required.
Compensation: $43,000 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.
Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.
CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.
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