Current jobs related to Call Center Representative - Staten Island - NYC SCHOOL BUS UMBRELLA SERVICES

  • Service Center Representative

    3 weeks ago

    Staten Island, New York, United States MMC Group Full time

    Job OverviewCall Center EnvironmentPosition: Customer Service RepresentativeJob ID: 52459Company: MMC GroupCompensation: $16.50 per hourRole Summary:The Customer Service Representative will operate within a dynamic, high-volume inbound call center dedicated to assisting customers with inquiries related to state-funded programs.Key Responsibilities:Provide...

  • Customer Service Representative

    3 months ago

    Staten Island, United States MMC Group Full time

    **Job Details** **Call Center** Customer Service Representative Staten Island, Posted: 2/13/2022 Job Description Job ID#: 52459 Job Category: Call Center Positions Available: 47 **MMC Group is seeking to identify candidates that meet the following:** **Client Services Representative** **Start 5/19/22** **Location: Staten Island, NY** **PAY RATE: $16.50 per...

  • Call Center Supervisor

    3 weeks ago

    Grand Island, Nebraska, United States Boss Truck Shops, Inc Full time

    Job SummaryThe Call Center Supervisor - ERS is a key member of our team at Boss Truck Shops, Inc, responsible for overseeing the daily operations of our customer service department. This role requires a strong leader who can motivate and direct a team of customer service representatives to deliver exceptional service to our customers.Key...

  • Patient Representative

    4 weeks ago

    Staten Island, United States Richmond University Medical Center Full time

    In this role, the successful candidate will be responsible for facilitating proactive communication among patients, families, and staff to enhance the RUMC Patient Experience. The candidate will promote patient- and family-centered care throughout the hospital, assist patients and family members with issues and concerns, and work collaboratively with all...

  • Call Center Team Lead

    2 weeks ago

    Grand Island, Nebraska, United States Boss Truck Shops, Inc. Full time

    Job SummaryBoss Truck Shops, Inc. is seeking a highly skilled Call Center Supervisor to lead our team of customer service representatives. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our call center, ensuring that our customers receive exceptional service and support.Key ResponsibilitiesTeam...

  • Patient Representative

    4 weeks ago

    Staten Island, United States Richmond University Medical Center Full time

    In this role, the successful candidate will be responsible for facilitating proactive communication among patients, families, and staff to enhance the RUMC Patient Experience. The candidate will promote patient- and family-centered care throughout the hospital, assist patients and family members with issues and concerns, and work collaboratively with all...

  • Customer Service Representative

    4 days ago

    Staten Island, New York, United States MMC Group Full time

    Job SummaryMCC Group is seeking a highly skilled Customer Service Representative to join our team in Staten Island, NY. As a key member of our Call Center team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesRespond to customer inquiries and resolve...

  • Food Service Representative

    4 days ago

    Staten Island, New York, United States Richmond University Medical Center Full time

    Richmond University Medical Center is seeking a skilled Food Service Representative to join our team. As a key member of our Dietary Department, you will play a vital role in ensuring the delivery and collection of food trays and menu orders to/from hospital patients. Your exceptional communication skills will enable you to effectively liaise between...

  • Claims Service Representative

    3 weeks ago

    Staten Island, United States Centers Plan for Healthy Living Full time

    Claims Service Representative 75 Vanderbilt Ave, Staten Island, NY 10304, USA Req #811 Monday, August 5, 2024 Centers Plan for Healthy Living's goal is to create the ultimate healthcare experience that provides our members, their families, healthcare decision makers, and general caregivers with the guidance and plans they need for healthy...

  • Claims Service Representative

    2 weeks ago

    Staten Island, United States Centers Plan for Healthy Living Full time

    Claims Service Representative 75 Vanderbilt Ave, Staten Island, NY 10304, USA Req #811 Monday, September 9, 2024 Centers Plan for Healthy Living's goal is to create the ultimate healthcare experience that provides our members, their families, healthcare decision makers, and general caregivers with the guidance and plans they need for healthy...

  • Customer Service Representative

    2 weeks ago

    Staten Island, New York, United States MMC Group Full time

    **Job Summary**MMC Group is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.**Key Responsibilities:**Respond to customer inquiries and resolve issues in a timely and professional...

  • Call Center Supervisor

    1 month ago

    Grand Island, United States Boss Truck Shops, Inc Full time

    Overview JOIN OUR TEAM! Your browser does not support the video tag. The Call Center Supervisor – ERS is responsible for managing, leading, coaching and directing all levels of Emergency Road Service Dispatchers at the Call Center and to serve our customers well by delivering a high standard of efficient customer service representing the...

  • Fitness Center Representative

    2 weeks ago

    Staten Island, New York, United States Retro Fitness Full time

    Job DescriptionJob Title: Front Desk/Gym CloserJob Summary:Retro Fitness is seeking a highly motivated and customer-focused individual to join our team as a Front Desk/Gym Closer. As a key member of our team, you will be responsible for providing exceptional customer service, managing membership sales and retention, and ensuring a safe and clean environment...

  • Emergency Road Service Call Center Leader

    3 weeks ago

    Grand Island, Nebraska, United States Boss Truck Shops, Inc. Full time

    Position Overview: The Emergency Road Service Call Center Leader is tasked with overseeing, guiding, mentoring, and directing all tiers of Emergency Road Service Dispatchers within the Call Center. This role is pivotal in ensuring that our customers receive exceptional service, reflecting the company's commitment to excellence. Key Responsibilities: Manage...

  • Water Quality Sales Representative

    1 week ago

    Staten Island, New York, United States Roto-Rooter Full time

    About the RoleWe are seeking a highly motivated and results-driven Water Quality Sales Representative to join our team at Roto-Rooter. As a key member of our sales team, you will be responsible for pursuing sales opportunities and solid leads generated from field service technicians and call centers.Key ResponsibilitiesFollow up on company-generated leads...

  • Water Quality Sales Representative

    2 weeks ago

    Staten Island, New York, United States Roto-Rooter Full time

    About the RoleRoto-Rooter is seeking a highly motivated and results-driven Water Quality Sales Representative to join our team. As a key member of our sales team, you will be responsible for pursuing sales opportunities and solid leads generated from field service technicians and call centers.Key ResponsibilitiesFollow up on company-generated leads and...

  • Patient Representative

    4 weeks ago

    Staten Island, United States Sun River Health Full time

    Job DescriptionSun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland,...

  • Nurse Supervisor

    4 days ago

    Staten Island, New York, United States Richmond Center Full time

    Richmond Center for Rehabilitation and Healthcare is seeking an experienced Registered Nurse (RN) Supervisor to work weekends at our Skilled Nursing Facility in Staten Island, NY. The ideal candidate will have prior long-term care experience and excellent leadership skills. Key Responsibilities: * Handle all supervisory duties for the assigned unit * Help...

  • Patient Representative

    4 weeks ago

    Staten Island, United States Sun River Health Full time

    Job Description Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland,...

  • Sales Development Representative

    2 weeks ago

    Staten Island, New York, United States AEG Full time

    About the RoleThe Staten Island FerryHawks are seeking a highly motivated and results-driven Sales Development Representative to join our team. As a key member of our sales team, you will be responsible for building relationships with fans, ticket plan holders, and sponsors to generate revenue through selling sponsorships, group, and season ticket...

Call Center Representative

4 months ago

Staten Island, United States NYC SCHOOL BUS UMBRELLA SERVICES Full time
Job Details

Level
Entry

Job Location
Staten Island, Richmond - Staten Island, NY

Position Type
Full Time

Education Level
High School/GED

Salary Range
$19.00 - $19.00 Hourly

Travel Percentage
Negligible

Job Shift
Day

Job Category
Customer Service

Description

Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations at the NYCSBUS not-for-profit organization. Representatives of the NYCSBUS Call Center team answer and address incoming calls from members of the community inquiring about a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check location of buses, take notes, and record discrepancies.

Responsible for thorough record and rapid response time. Will often troubleshoot situations by providing callers with information received by Customer Service Representatives or utilized technology systems via phone and email communication modes.
  • Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner
  • Responsible for email communication in same fashion as phone services; provides callers or emailed inquiries with same rapid response with detailed information and guidance
  • Researches required information using the available resources in technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed
  • Thoroughly listens to callers inquiry and provides information in a professional and sincere tone and direction
  • Enters caller information and details of the call into incident management tracking system; may be required to provide record of call logs as needed; records details of comments, inquiries, complaints, and actions taken
  • Identifies escalating priority issues and reports situations to leadership as soon as possible
  • Re-routes inbound calls to the appropriate resources, as needed; keeps an updates organization call list and chain of command
  • Follows up on complicated customer calls where required
  • Completes call notes and call reports as necessary; updates as needed
  • Obtains and evaluates all relevant data to handle complaints and inquiries
  • Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up to data information to callers
  • Manages administration of first step by getting information to whom it needs to go; communicates and coordinates within internal functions including routing and financial departments
  • Responsible for completing all necessary training including de-escalation and customer service technique
  • Perform other duties as assigned and directed

Qualifications

  • 1 year of experience in a Call Center Representative role for a large organization, and/or;
  • 1 year of demonstrated experience in a generalized customer service role may suffice for the right candidate
  • High School Diploma or equivalent
  • Established experience in complaint resolve and incident management a must
  • Demonstrated ability to improve organizational procedures and work effectively to improve operations
  • Experience in data collection and information sorting
  • Experience in customer service outreach techniques and methods
  • Strong written and verbal communication skills
  • Ability to work a flexible schedule
  • Multilingual speaking and writing skills a plus