Direct Services Supervisor

6 days ago

Harrisburg, United States YWCA of Greater Harrisburg Full time
The YWCA Greater Harrisburg is seeking an experienced supervisor/leader motivated to transform the lives of survivors of domestic violence, sexual assault, and human trafficking. The Direct Services Supervisor offers an exciting opportunity for a proven leader who seeks a sense of purpose and meaning to advance the YWCA's vision of creating just communities while working for a cause greater than oneself.

Position Details:
  • Hours: M-F 8am to 4pm
  • Salary : $50,000/yr

Key Responsibilities:
  • Support and guide department staff through daily work activities and projects.
  • Monitor and assess employee performance to ensure maximum productivity; identifying and addressing areas that need improvement to ensure that goals, deadlines, and performance standards are met.
  • Monitor and evaluate the quality of services provided to survivors to ensure employee performance and services are provided in alignment with standards and regulations.
  • Support staff through routine and continuous feedback, monthly supervision, and case review opportunities.
  • Create and manage crisis schedules to ensure 24-hour coverage of department services.
  • Develop staff through training and skill development opportunities.
  • Document employee performance for positive recognition and areas of improvement.
  • Collect and record service data and submit reports as required.
  • Provide support for crisis services including hotline, crisis intervention, accompaniments, information & referrals, intakes, and other services as may be required.
  • Attend community and state coalition meetings related to domestic violence and sexual assault.
  • Perform on-call supervisory responsibilities as assigned including overnight shifts, weekends, and holidays.

Position Requirements:
  • Bachelor's degree in human services or related field OR Associate's degree with at least 2 years' experience in a management role or in a crisis-related organization
  • Previous experience in a supervisor role managing staff performance a MUST
  • Advanced verbal and written communication skills, along with developed emotional intelligence
  • Demonstrated knowledge and application of leadership skills
  • Strong organizational skills with distinct attention to detail
  • Ability to resolve complaints and issues while maintaining a professional and calm disposition
  • Ability to multi-task, adapt and be flexible based on the demands of a rapidly changing environment
  • Proficient to advanced computer skills
  • Ability to obtain Child Abuse, State Police, and FBI clearances
  • Knowledge of Dauphin County community resources a PLUS
  • Valid driver's license, clean driving history and personal transportation required. Evidence of insurability may also be required.
Our Awesome Benefits Include:
  • Medical, Dental, & Vision Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Life Insurance, Short & Long Term Disability Insurance
  • Generous Paid Time Off
  • Pension Retirement Plan
  • 11 Paid Holidays

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