We have other current jobs related to this field that you can find below

  • Guest Service Agent

    1 month ago

    Lake Placid, United States Courtyard Lake Placid Full time

    Come Join the Waterford Hotel Group Team!! At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day.  We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves.  We provide competitive compensation and...

  • Guest Service Agent

    3 months ago

    Lake Forest, United States Lake Forest TownePlace Suites Full time

    Job DescriptionJob DescriptionDo you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunitiesEmployee discountsCompetitive payDaily PayFlexible work scheduleComprehensive...

  • Guest Service Agent

    1 week ago

    Lake Placid, United States Essex Hotel Management Full time

    The Hampton Inn & Suites - Lake Placid, NY, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Service Agent. As the first point of contact for our guests, the Front Desk Agent is responsible for providing exceptional customer service and ensuring a positive experience for all who visit our establishment. Responsibilities: - Greet guests...

  • Guest Service Agent

    1 week ago

    Lake Placid, United States Essex Hotel Management Full time

    The Hampton Inn & Suites - Lake Placid, NY, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Service Agent. As the first point of contact for our guests, the Front Desk Agent is responsible for providing exceptional customer service and ensuring a positive experience for all who visit our establishment. Responsibilities: - Greet guests...

  • Guest Service Agent at Maxwell Mansion

    3 months ago

    Lake Geneva, United States Maxwell Mansion Full time

    Job DescriptionJob DescriptionMaxwell Mansion in Lake Geneva, WI is looking for one guest service agent to join our 29 person strong team. We are located on 304 S Wells St. Our ideal candidate is self-driven, punctual, and reliable.ResponsibilitiesGuest Service Agent responsibilities include but are not limited to registering guests, managing reservations...

  • Front Desk Guest Service Agent

    2 months ago

    Lake City, United States ECONOLODGE LAKE CITY Full time

    Job DescriptionJob DescriptionWe are seeking a GUEST SERVICE AGENT/NIGHT AUDITOR to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment...

  • guest service agent

    2 months ago

    South Lake Tahoe, California, United States Caesars Entertainment Full time

    JOB SUMMARY:Responsible for assisting guests when registering them into the hotel, settling accounts upon check-out and providing information throughout their stay. Works closely with related departments to ensure excellent customer service. Acts as a role model for all front office staff and provides guidance during the shift in the absence of a front desk...

  • Front Desk/Guest Service Agent

    2 months ago

    Storm Lake, United States King's Pointe Resort Full time

    We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making. Applicant must have strong interpersonal and administrative skills. Key Requirements/ Qualifications: Successful history as a front desk agent or related customer service experience. Understanding of how to use hotel's Property...

  • Guest Services Agent

    3 months ago

    Salt Lake City, United States HRI DEVELOPMENT Full time

    We are looking for Guest Service Agents to join our team! Whether you are looking to launch a new career or grow in an existing one, hospitality is a great starting or ending point. If you are a customer-focused and passionate about the hospitality industry, we want to talk to you. We are looking for team members who share our values of Hospitality,...

  • Guest Services Representative

    2 months ago

    Lake Mary, United States Nothing Bundt Cakes Full time

    TITLE: Guest Service Representative REPORTS TO: Bakery Manager/Lead Operator**Full time and part time available. Day time (9-330pm) and Evening Shifts (3-6:30)**Position Summary: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and...

  • Products Representative

    3 months ago

    Lake Mary, United States Joshua Dike - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Products Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...

  • Front Desk Agent

    2 weeks ago

    Lake Mary, United States Pinnacle Hotel Management Full time

    OVERALL RESPONSIBILITIES: Provide excellent guest service in an efficient, courteous and professional manner. JOB REQUIREMENTS Minimum lifting of 30 lbs. Ability to verbally communicate effectively with guests and co-workers. Pushing, pulling, bendin Front Desk, Agent

  • Customer Service Agent

    2 weeks ago

    Lake Mary, United States TBI AIRPORT MANAGEMENT INC Full time

    Job DescriptionJob DescriptionDescription:Full time positionStarting rate: $19.00Benefits package availableGeneral Responsibilities:The role of the Customer Service Agent is to provide the highest level of customer service to passengers, the public and employees within Concourse E and F. Customer Service Agents will provide assistance or information as...

  • JOY CREATOR

    1 month ago

    Lake Mary, United States Nothing Bundt Cakes Full time

    Position Summary: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy...

  • JOY CREATOR

    3 months ago

    Lake Mary, United States Nothing Bundt Cakes - Rob Shuffield - Parent Account Full time

    Job DescriptionJob Description Position Summary: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an...

  • Real Estate Agent

    3 weeks ago

    Lake Mary, United States Weichert Full time

    Real Estate Agent Lake Mary, Florida, 32746, United States Description Weichert is hiring a select number of professional real estate agents for this sales office. We are looking for people that are willing to obtain their real estate sales license or have recently completed their pre-license requirements. There are also openings for experienced real...

  • Contact Center Agent

    2 weeks ago

    Lake Mary, United States Long Home Products Full time

    Long Home Products an industry leader in the Home Improvement industry since 1945 is seeking a Contact Center Agent with sales experience to join our amazing team in Savage, MD! Starting at $16.50 hourly plus incentives This is a full-time position and includes the following benefits: Medical and Dental Insurance 401(k) retirement savings plan with company...

  • Virtual Sales Agent

    2 weeks ago

    Lake Mary, United States Winterfell and Company Full time

    Job DescriptionJob DescriptionEager to Start Your Sales Journey? Join our innovative team as a Virtual Sales Agent on a 1099 contract basis. This role is perfect for passionate individuals, whether you're an experienced professional or new to sales. Enjoy the freedom of remote work while making a meaningful impact. With our support, you can maximize your...

  • Virtual Sales Agent

    4 weeks ago

    Lake Mary, United States Winterfell and Company Full time

    Job DescriptionJob DescriptionEager to Start Your Sales Journey? Join our innovative team as a Virtual Sales Agent on a 1099 contract basis. This role is perfect for passionate individuals, whether you're an experienced professional or new to sales. Enjoy the freedom of remote work while making a meaningful impact. With our support, you can maximize your...

  • Virtual Sales Agent

    3 weeks ago

    Lake Mary, United States Winterfell and Company Full time

    Job DescriptionJob DescriptionEager to Start Your Sales Journey? Join our innovative team as a Virtual Sales Agent on a 1099 contract basis. This role is perfect for passionate individuals, whether you're an experienced professional or new to sales. Enjoy the freedom of remote work while making a meaningful impact. With our support, you can maximize your...

Guest Services Agent

3 months ago

Lake Mary, United States Highgate Hotels Full time
Hourly

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.



The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The salarie is $15.00 an hour and the schedule is Fridays, Saturdays and Sundays.


  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.