Help Desk Specialist

5 days ago

Chicago, United States Art Institute of Chicago Full time
MISSION

For more than 150 years, the School of the Art Institute of Chicago (SAIC) has been a leader in educating the world's most influential artists, designers and scholars. Located in downtown Chicago with a fine arts graduate program consistently ranking among the top four graduate fine arts programs in the nation by U.S. News and World Report, SAIC provides an interdisciplinary approach to art and design as well as world-class resources, including the Art Institute of Chicago Museum, on-campus galleries and state-of-the-art facilities. SAIC's undergraduate, graduate and post-baccalaureate students have the freedom to take risks and create the bold ideas that transform Chicago and the world-as seen through notable alumni and faculty such as Michelle Grabner, David Sedaris, Elizabeth Murray, Richard Hunt, Georgia O'Keeffe, Cynthia Rowley, Nick Cave, and LeRoy Neiman.

We offer a competitive, comprehensive benefits package:
  • Generous paid time off
  • Paid holidays (up to 14 days)
  • Medical, dental, and vision insurance
  • Generous parental, caregiver, and medical leave benefits
  • Competitive retirement plan
  • Tuition remission and Tuition Exchange Program
  • Great employee discounts
  • Complimentary general admission to participating cultural institutions

Salary Grade 6

ABOUT THE POSITION

Provide end-user technical and task-based support for SAIC evening and weekend classes, SAIC faculty computers, and for student laptop computers associated with the SAIC Laptop Program. Work with faculty and students to resolve laptop and desktop computer issues, by assisting and instructing users in hardware troubleshooting and maintenance, software access and usage, wireless and remote networking, etc., for Macintosh and PC computers as determined by the user's constituency. Provide consistent follow-through on the status, resolution and prevention of end-user issues.

The starting hours for this position will be Monday - Friday, 8:30am - 4:30pm with the understanding that this position may be required to shift to evening hours based on the needs of SAIC throughout the school year.*

Primary Duties and Responsibilities:
  • Provide or facilitate 1st and 2nd tier support for hardware, system software, 3rd party application and networking problems, for Macintosh and PC usage as determined by the user's constituency. Diagnose hardware issues and recommend next steps.
  • Assist students and faculty with installation and maintenance of computer hardware, software and related equipment, in coordination with CRIT Help Desk Managers.
  • Ensure that calls to the Help Desk are addressed in a timely and effective manner.
  • Participate in SAIC Orientation laptop training sessions and software updates.
  • Provide support related to SAIC online accounts, such as password resets, LDAP maintenance, Active Directory / Open Directory accounts, etc.
  • Participate in outreach efforts to faculty, students and staff to promote awareness of Help Desk services and resources.
  • Participate in faculty and student training sessions on topics such as computer maintenance and networking, SAIC Canvas usage, etc.
  • Work with the Help Desk Managers and other CRIT technical support staff to identify sources and trends of technical problems, to help reduce or prevent future occurrences.
  • Maintain CRIT inventory database for assets and services such as hardware and software, student and faculty laptops and software templates, 3rd tier repair requests, and laptop loans, etc.
  • Use Salesforce web interface to track end-user tickets and assets. Assist the Help Desk Managers with creating reports of support statistics such as amount and types of services provided, end-user demographics, etc.
  • Assist students, faculty and staff with personal purchase and repair options for hardware and software such as add-on peripherals, educational copies of standalone software, etc. Advise on suitable hardware models, software titles, vendors and services, etc.
  • Meet regularly with other CRIT staff to discuss projects and encourage effective communication and teamwork. Participate in ongoing planning of ways in which CRIT can meet the school's hardware, software, and facility requirements as technology evolves and the computing needs of the SAIC community develop.
  • Keep abreast of developments in educational and service technologies.
  • Achieve and maintain good standing with required service certifications.
  • Perform other duties as assigned.

Qualifications:
  • 1 - 2 years experience servicing Macintosh/Apple products preferred
  • Previous bench tech experience preferred
  • Current Apple Certifications such as ACMT A+ etc. highly desirable
  • Intermediate knowledge of MacOS and Windows Operating Systems preferred
  • Intermediate knowledge of Adobe Creative Cloud, Apple pro apps, Microsoft Office 365 and other commonly used applications on both the Mac and Windows platforms preferred
  • Extensive knowledge of computer peripherals such as adapter/hubs, CD/DVD burners, film and flatbed scanners, laser and inkjet printers, digital still and Video cameras preferred
  • Working knowledge of Active Directory structures and policies, and personal computer networking procedures preferred
  • Demonstrate time management skills and autonomous problem solving capabilities
  • Strong communication writing and organizational skills.

CLOSING STATEMENT

The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, veteran status or citizenship. The Institute complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at apply_help@artic.edu.

UNION INFO

This position is part of a bargaining unit represented by AFSCME Council 31.

  • Help Desk Technician

    5 days ago

    Chicago, Illinois, United States Art Institute of Chicago Full time

    About the PositionThis Help Desk Specialist role at SAIC is responsible for providing technical support and training to students, faculty, and staff. Based in downtown Chicago, the successful candidate will have the opportunity to work with a dynamic team and contribute to the success of the School of the Art Institute of Chicago.Job DescriptionThe Help Desk...

  • Help Desk Support Specialist

    5 months ago

    Chicago, United States Middleground It Full time

    We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. We are...

  • Help Desk Specialist

    1 week ago

    Chicago, United States The Alden Network Full time

    Help Desk Specialist Job Summary Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Also has to be able to complete Break/fix tasks as it relates to assessing and repairing Hardware. Primary...

  • Help Desk Specialist

    2 weeks ago

    Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full time

    Job Summary:We are seeking a skilled Help Desk Specialist to join our team at the Metropolitan Water Reclamation District of Greater Chicago. As a Technical Support Professional, you will be responsible for providing exceptional support to our customers, troubleshooting technical issues, and escalating complex problems to higher-level technical support...

  • Senior Programmatic Trading Specialist

    1 day ago

    Chicago, United States The Trade Desk Full time

    The Trading Team works with Account Management and Business Development to provide strategic recommendations to retain clients and grow their business. The main responsibilities of a Trading Specialist are to provide detailed performance and pacing recommendations and be a platform expert who can not only teach the nuances to clients but can actively...

  • Help Desk Specialist

    5 days ago

    Chicago, United States School of the Art Institute of Chicago, IL Full time

    MISSION For more than 150 years, the School of the Art Institute of Chicago (SAIC) has been a leader in educating the world's most influential artists, designers and scholars. Located in downtown Chicago with a fine arts graduate program consistently ranking among the top four graduate fine arts programs in the nation by U.S. News and World Report, SAIC...

  • Help Desk Analyst

    2 months ago

    Chicago, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a proficient Help Desk Analyst for our team based in Chicago, Illinois. This role is situated within the detail-oriented services industry and provides an opportunity for long-term contract employment. The successful candidate will be tasked with resolving help desk-related issues, providing training, and...

  • Desktop - Help Desk

    3 weeks ago

    Chicago, United States Quadrant Full time

    Help Desk Scott AFB, ILMust: Active DoD Secret clearance required Experienced Help Desk/ Desktop Support Admin 1+ year of experiencing IT support experience Experience using Ticketing systems - preferably ServiceNow Active Directory experience is a plus Excellent communications both written and verbal skills Strong attention to detail Ability to interact...

  • Help Desk Analyst II

    1 month ago

    Chicago, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Help Desk Analyst II in the construction and contractor industry, based in Chicago, Illinois. The Help Desk Analyst II will play a crucial role in our team by managing customer applications, maintaining customer records, resolving customer inquiries, and...

  • Help Desk Analyst II

    4 weeks ago

    Chicago, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Help Desk Analyst II in the construction and contractor industry, based in Chicago, Illinois. The Help Desk Analyst II will play a crucial role in our client's team by managing customer applications, maintaining customer records, resolving customer inquiries,...

  • IT Help Desk Support

    2 months ago

    Chicago, United States K2 Staffing, LLC Full time

    Summary Our client is a leading CPA Firm located in Chicago, IL (with 5 other locations) and they are in immediate need of a Level I or II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. Duties & Responsibilities New User Onboarding & Offboarding Troubleshooting...

  • Information Security Specialist

    5 days ago

    Chicago, United States LHH Full time

    LHH is working with a Chicago-based Financial Services company that is looking to hire an Information Security Specialist to join our staff for a 1 year project. The role will require 100% onsite at our Chicago Loop office.Candidates MUST be local to Chicago or can easily relocate. Client looking to have people start in early January 2025.Job Details: The...

  • Help Desk Team Lead

    5 days ago

    Chicago, United States Insight Global Full time

    Job Title: Helpdesk Lead/SupervisorLocation: Chicago, ILDepartment: Information TechnologyJob Type: Contract to Hire Position Overview:We are seeking a dedicated and customer-oriented Helpdesk/Technical Lead with experience in Microsoft 365 (M365) to join our IT support team. The successful candidate will be responsible for managing/leading first-level...

  • Senior Account Manager

    3 weeks ago

    Chicago, United States The Trade Desk Full time

    We are seeking a talented and driven Senior Account Manager to join The Trade Desk, a company that is revolutionizing global advertising through its media-buying platform. In this role, you will support the Client Services team in managing and growing key accounts, collaborating with internal teams to provide strategic recommendations, data-driven insights,...

  • IT Help Desk Level 1/Level2

    5 months ago

    Chicago, United States Black Diamond Technologies Full time

    Organization Through clinical services, education, and research, Our client is one of the nation’s leading relationship-based behavioral health organizations committed to strengthening and healing children and adolescents, couples, families, and individuals. When you join this organization, you are joining a team of over 230 collaborators comprised of...

  • Help at Home | Director Health

    2 weeks ago

    chicago, United States Help at Home Full time

    Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean...

  • Help at Home | Director Health

    2 weeks ago

    chicago, United States Help at Home Full time

    Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean...

  • Voice Support Help Desk/Queue Manager

    1 day ago

    Chicago, IL, United States Global Channel Management, Inc. Full time

    About the job Voice Support Help Desk/Queue Manager Voice Support Help Desk/Queue Manager needs 4+ years experience Responsibilities: Familiarity with Filemaker for departmental records on the voice network and infrastructure Solid understanding of E911 issues and technologies. Preferred: Cisco CER experience Basic knowledge of Cisco UCCX Script Editor...

  • LHH | Information Security Specialist

    4 days ago

    chicago, United States LHH Full time

    LHH is working with a Chicago-based Financial Services company that is looking to hire an Information Security Specialist to join our staff for a 1 year project. The role will require 100% onsite at our Chicago Loop office.Candidates MUST be local to Chicago or can easily relocate. Client looking to have people start in early January 2025.Job Details: The...

  • Help Desk Support Part-Time

    1 month ago

    Chicago, United States TXODDS Full time

    OverviewAs a PartTime Help Desk Support you will play a role in ensuring the efficiency security and technological reliability of our team of analysts. Your key responsibilities will include the installation configuration and maintenance of software applications on employee workstations enhancing overall workflow efficiency and addressing support needs of...