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Call Center Rep

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Houston, United States FCCU Full time
We are currently seeking a Full-Time Call Center Representative to work remotely supporting our Call Center Department. This position effectively manages multiple daily calls while also completing a variety of daily administrative tasks. In addition to providing first rate member service, the Call Center Rep is accountable for meeting an established number of daily and monthly calls, as well as seeking ongoing cross sell opportunities. The qualified candidate will need to have a minimum of one year customer service experience and flexibility to work until 8 pm during the week. A minimum of three - six months of on-site training at our NW Houston location is required, along with Saturday availability. Bilingual (Spanish) is preferred. If you are interested in making a "First-Rate" difference in our members' lives, here is an excellent opportunity for you

FCCU is searching for top talent to staff 17 branches and corporate positions ranging from Houston to Dallas/Fort Worth. FCCU is a progressive $2B+ asset credit union based out of Houston, Texas. We offer an excellent full time benefits package that includes medical, dental, and vision coverage, long and short term disability, family life insurance coverage, paid time off as well as time off for volunteer events. Part time and full time employees are eligible for 401(k) and a very generous 401(k) match. All FCCU employees enjoy community service events, free credit union membership along with a full range of banking services, a robust Health and Wellness program, and an active Employee Activity Club.

FCCU has been in the community for 70 years, originally serving employees of the Spring Branch Independent School District. FCCU has recently expanded membership to include the Dallas/Fort Worth area, thereafter expanding our field of membership to 25 counties in the state of Texas. From our small beginnings to our current $2+ billion in assets, we have always operated under the philosophy of "people-helping-people." First Community Credit Union continues to lead the way as a high-tech, high-touch credit union with leading digital services including Online Banking, Mobile Banking, iPhone/Android Apps and more. FCCU also works to ensure our members are backed by the latest in security, launching products including EMV chip cards and My Money Maps. As a full-service financial institution, First Community Credit Union proudly serves the daily financial needs of over 147,000 members at our 17 locations. Wouldn't you like to be a part of our growing team?

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)