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Equipment Coordinator

4 months ago

Norfolk, United States CMA CGM Group Full time

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary:

The equipment coordinator tracks and traces equipment, ensuring equipment levels are maintained for export bookings, keeping an open communication with all bookings teams on inventory levels. Coordinators works directly with Export Customer Service, Export Bookings, and external customers to confirm equipment levels are sufficient and booking releases are on file at depots and terminals. On a daily basis coordinators are also responsible for answering phone calls and emails, processing and creating work orders for payment to the trucking community, and immediate problem resolution for internal and external customers.

Essential Duties / Responsibilities:

* Maintain inventory at needed levels in depots and terminals by comparing inventory and booking levels to ensure equipment can meet export demands.
* Perform equipment confirmation and release at depots and terminals by confirming in corresponding systems to ensure customers can pick up and return equipment for export bookings.
* Aim to reduce the empty idle time throughout the coordinator's region by communicating with depots and terminals, port operations departments, and m&r to keep a fluid inventory and minimize terminal storage.
* Approve payment to the trucking community by processing email requests and creating work orders for container drays and chassis splits.
* Maximize off-hire and on-hire program by communicating with leasing companies and HO Logistics to return and/ or pick up equipment from the depots and terminals to enhance logistical operations and target cost saving initiatives. Rebill misuses of empty units returning to incorrect locations. Conversing with other shipping lines regarding subleasing of units.
* Provide immediate problem resolution for internal and external customers by identifying the dilemma and strategizing a solution to ensure excellent customer service.
* Propose counts for vessel loadback including targeting idles, projected volumes, and damaged units and assist with preparation for vessel loadback and planning.

Knowledge, Skills, and Abilities Required:

* Proficient computer skills to include all Microsoft applications. (excel, outlook, word)
* Excellent written, verbal, and interpersonal communication skills
* Knowledge of shipping industry
* Working knowledge of Microsoft Excel and Access

Education and Experience Requirements:

* High School Diploma or GED; Bachelor's Degree preferred.
* 1+ year of general experience required.

Come along on CMA CGM's adventure CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.

Nearest Major Market: Hampton Roads