Administrative Assistant

7 days ago


Blue Ash, United States Prosource Full time
Job Type

Full-time

Description

Prosource, the region's leading business technology solutions provider, has been awarded a Top Workplaces 2023 honor by The Enquirer. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. The anonymous survey uniquely measures 15 drivers of engaged cultures that are critical to the success of any organization: including alignment, execution, and connection, just to name a few.

Major Goals and Responsibilities :

Handling general administrative requests and queries from managers. Provide timely responses and feedback to customers with questions and/or changes to their service. Work with various vendors on billing for monthly and one-time services. Aid with overflow of workload from accounting or contract specialists.

Requirements

Essential Activities :

Contract and Accounting Duties
  • Follow up with customers on past due invoices including aging
  • Handle incoming calls for questions on invoices
  • Handle customer disputes and credits
  • Enter customer payments in system
  • Work with vendors regarding billing issues and disputes
  • Work with the contract specialist on assigned contracts
  • Help document Admin Team processes

General Administration Duties
  • Coffee and water machine maintenance
  • Office and kitchen supply upkeep
  • Happy Hour and office event assistance
  • Other general administration duties as needed

People Managed :
  • None

Primary People Contacts :
  • Contract Specialist
  • Accounting Team
  • Technical Coordinator Lead
  • Project Support Team
  • STAM's/CSS
  • Management Team
  • Customers and Prospects

Behavioral Traits, Attitudes and Skills Required :
  • Team Player
  • Good Communication Skills
  • Flexibility
  • Ability to Multi-Task
  • Positive Attitude
  • Dependable
  • Organized
  • Good Problem-Solving Skills
  • Productive
  • Strong Work Ethic
  • All tasks will be carried out ethically, legally, and professionally.

Prerequisites (i.e. education, experience):
  • The candidate for this position will possess a high school education. A college degree is considered an advantage.
  • Prior experience in a business environment. Prior industry experience is considered an advantage.
  • The candidate must have proficient computer skills and knowledge of Microsoft software experience.
  • Polished appearance and demeanor.
  • Valid driver's license

Physical Requirements:
  • Must be able to work full-time.
  • Must be able to sit, stand or stoop for long periods of time.
  • Must be able to lift 20 pounds.

Toughest Part of the Job:
  • Frequent interruptions
  • Handling disgruntled customers - internal and external
  • Many processes are not "black and white"; guidelines are not always firmly established.

Compensation Methods:
  • Base salary and bonus plan performance compensation.


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