Customer Service Supervisor

1 week ago

Upland, United States Whole Foods Full time

Works closely with the Team Leaders and Floor Leads to ensure smooth operation. Assists with maintaining break schedules, supervision, support, training of Team Members, and managing the day-to-day flow. Provides exemplary service to customers while supporting leadership in maintaining regional and 365 standards.

Customer Service Specialist

Responsibilities

* Provide exceptional customer service and address needs of customers in a timely and effective manner while following all Whole Foods Market 365 guidelines and Standard Operating Procedures (SOPs).
* Actively manage work flow on the front end, manage customer flow, and keep 365 Team Leader and Store Leadership informed of all events that affect the front end, including performance and policy issues.
* Ensure that all shelves and displays are properly stocked and front facing; rotate products and remove out-of-date products.
* Establish and maintain a collaborative and productive working relationship with Store Leadership, Team Leaders, Floor Leads, fellow Team Members, support partners, customers and vendors.
* Stay informed on all company and store level information from leadership.
* Maintain a level of knowledge/awareness of relevant competitors and industry trends.
* Complete all training and focus on increasing product knowledge; maintain awareness of new products and promotions.
* Support overall store cleanliness and maintenance and work in multiple areas throughout the store.
* Follow through on all customer questions and requests, including processing returns and credits when needed.
* Establish and maintain a positive work environment that supports a high Team Member morale.
* Effectively delegate tasks based on the needs of the store.
* Follow all Customer Service Security policies and Global Cash Variance Policy (CVP).
* Support Zone coaches in training of new and existing Team Members to build and sustain a high-performance crossed trained team, utilizing learning checklists and training materials.
* Schedule and monitor Team Member break and lunch periods.
* Assist in ensuring department orders for equipment, supplies and products are timely and accurate
* Assist in maintaining back stock supply areas; analyze and control product transfers, waste and spoilage
* Assist in maintaining Customer Service retailing program and ensure ESL and pricing are accurate.
* Communicate with Team Members regarding all zone operations and company information.
* Know all functions of the register system and all Whole Foods Market 365 cash handling procedures and regulations.
* Become knowledgeable of and oversee all operations of the cash office; maintain security and accountability of all monies.
* Perform Cash Office duties when needed.
* Maintain a safe, clean and well-organized working and shopping environment
* Support global, regional and 365 store programs.
* Assist with store inventory as needed.
* Perform all Team Member duties as needed, including cashiering.
* Follow and comply with all applicable regulatory rules and regulations including Weights and Measures, ABC regulations, FDA, Department of Labor, health and sanitation, and adhere to safe work practices.
* Perform other duties as assigned by Team Leader/Store Leadership.

Knowledge, Skills and Abilities

* Must have prior cashier experience
* Prior retail, restaurant or hospitality experience is preferred
* Basic computer skills
* Proactive problem-solver with excellent follow-through and listening skills
* Clear and effective communication style, both written and verbal
* Thorough knowledge of products throughout the store or the ability to learn them quickly
* Ability to follow instructions and procedures
* Skilled in working in a fast paced, evolving environment with a sense of urgency and strong ability to effectively prioritize, delegate, multi-task and complete tasks in a thorough and timely manner
* Ability to build and maintain positive relationships with individuals in positions throughout the business
* Ability to train and inspire Team Members to excellence in all aspects of the zone
* Working understanding of and compliance with all Customer Service Security Policies and WFM policies and procedures
* Strong, demonstrated customer service skills and ability to handle a wide variety of customer service situations effectively
* Strong organizational skills
* Ability to properly use equipment, which may include but are not limited to: knives, box cutters, personal protective equipment, hand trucks, six-wheel carts, pallet jacks, forklift and baler (must be 18 years of age or older for both) and all other equipment used during preparation and clean up within department and store
* Ability to work a flexible schedule to meet the needs of the department, including nights, weekends and holidays as required
* Ability to perform the physical requirements of the job with or without reasonable accommodation

Working Conditions

* Constant interruptions
* Some exposure to dust, fumes and chemicals
* May be exposed to extremes in temperature, humidity or wetness
* May walk and work on uneven surfaces
* May need to use a ladder or stool to reach product or supplies
* Exposure to continuous background and occasional loud noises
* Any item over 40 pounds requires a team lift

The wage range for this position is $17.50 - $30.20 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire.At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

  • Customer Service Supervisor

    1 week ago

    Upland, United States Whole Foods Market Full time

    Job DescriptionWorks closely with the Team Leaders and Floor Leads to ensure smooth operation. Assists with maintaining break schedules, supervision, support, training of Team Members, and managing the day-to-day flow. Provides exemplary service to customers while supporting leadership in maintaining regional and 365 standards. Customer Service...

  • Customer Service Assistant

    1 week ago

    Upland, United States Instep CA Group Full time

    We're looking for an Entry-Level Customer Service Assistant to help grow our newly acquired market, specifically in the Inland Empire. In this role, you will have high expectations and be responsible for the direction and leadership of day-to-day operations within the sales and marketing departments.The Entry Level Customer Service Assistant will charge of...

  • Customer Service Assistant

    5 hours ago

    Upland, United States Instep CA Group Full time

    We're looking for an Entry-Level Customer Service Assistant to help grow our newly acquired market, specifically in the Inland Empire. In this role, you will have high expectations and be responsible for the direction and leadership of day-to-day operations within the sales and marketing departments.The Entry Level Customer Service Assistant will charge of...

  • Customer Service Associate

    2 months ago

    Upland, United States Michaels Stores Full time

    Store - LA-UPLAND, CA - Deliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties through Customer Service, Associate, Service, Customer, Retail

  • Customer Service Representative

    7 days ago

    Upland, California, United States USA Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Associate to join our team. As a key member of our operations, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a safe and secure store environment.About the RoleThis is an exciting opportunity for a...

  • Customer Service Representative

    2 months ago

    Upland, United States Circle K Full time

    Circle K - 411 S Mountain Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Marketing & Customer Service Associate

    2 months ago

    Upland, United States NSTP MGMT GROUP Full time

    The Marketing & Customer Service Associate will work alongside our thoroughly trained and well-established Marketing & Customer Service team. Each new Marketing & Customer Service Associate will be assigned an individual trainer as well as one business client to become familiarized with, along with all of their promotional offerings. The Marketing & Customer...

  • Marketing & Customer Service Associate

    1 week ago

    Upland, United States Instep CA Group Full time

    The Marketing & Customer Service Associate will work alongside our thoroughly trained and well-established Marketing & Customer Service team. Each new Marketing & Customer Service Associate will be assigned an individual trainer as well as one business client to become familiarized with, along with all of their promotional offerings.The Marketing & Customer...

  • Insurance Customer Service Representative

    7 days ago

    Upland, California, United States Joshua Marsh - State Farm Agent Full time

    OverviewJoshua Marsh - State Farm Agent is seeking a dedicated and customer-focused individual to join our team as an Insurance Customer Service Representative. This role offers the opportunity to provide exceptional service to clients, enhance your career, and drive business growth.CompensationThe estimated salary for this position is $45,000-$60,000 per...

  • Customer Service Development Associate

    1 week ago

    Upland, California, United States Instep CA Group Full time

    About Instep CA GroupInstep CA Group is a dynamic and fast-paced organization looking for a talented Entry Level Customer Service Assistant to join our team. This exciting opportunity will allow you to grow professionally while contributing to the success of our newly acquired market in the Inland Empire.Salary & BenefitsWe offer a competitive salary,...

  • Bilingual Customer Service Representative

    1 week ago

    Upland, California, United States AlienVault Full time

    The RoleAs a Bilingual Customer Service Representative, you will play a crucial role in providing exceptional customer experiences by responding to customer inquiries, resolving issues, and upselling/cross-selling products and services. Your primary responsibility will be to handle customer calls, emails, and chats while maintaining a high level of...

  • Entry Level Customer Service Representative

    2 hours ago

    Upland, United States FM Marketing Full time

    WE ARE HIRING A SPIRITED ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM!Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only bring excitement and energy to...

  • Bilingual Customer Service Representative

    6 days ago

    Upland, California, United States AlienVault Full time

    Company Overview: AT&T is committed to providing equal employment opportunity to all persons, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance,...

  • Sales & Customer Service Associate Part-Time

    5 months ago

    Upland, United States Massage Envy Full time

    Overview: Do you love helping others? Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Upland. Massage Envy is the leader in accessible massage and skin care. As...

  • Customer Experience Associate

    5 days ago

    Upland, California, United States Wingstop Full time

    As a Customer Experience Associate at Wingstop, you will be responsible for delivering exceptional customer service by acting as the face and voice of our brand. This includes greeting guests, taking and delivering orders, and providing authentic, positive experiences. With a focus on speed and accuracy, you will work closely with our team to ensure seamless...

  • Customer Experience Specialist

    1 week ago

    Upland, California, United States MarketSource Full time

    About the JobThe hourly wage range for this position is $15.50-$25.00. As a full-time sales representative you will be responsible for proactively approaching customers within retailer and assisting in various wireless products and accessory sales while providing extraordinary customer service.Required Skills and Qualifications:Physical ability to perform...

  • Student Food Service Worker

    4 months ago

    Upland, United States AVI Foodsystems Full time

    Are you a current student at Taylor University looking for work on campus? AVI Foodsystems, Inc. is seeking friendly, service-oriented people to join our team! Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality...

  • Service Rep

    2 hours ago

    Upland, United States Sofive Full time

    About SofiveSofive, the home of 5-a-side soccer; a new kind of soccer center. We make "the beautiful game" more available than ever before for soccer and fitness enthusiasts by providing easy access to the highest quality, 5-a-side, all-season soccer centers. We are a growing startup that is developing state-of-the-art soccer centers - modern sport complexes...

  • Entry Level Customer Success Representative

    5 hours ago

    Upland, United States Instep CA Group Full time

    The Entry Level Customer Success Representative will work directly with potential customer accounts to establish a proper connection and comprehensive sales solution to fulfill our client's account requirements based on the assigned account's products, services, and promotions within the desired timeframe. The Entry Level Customer Success Representative...

  • Business Development and Service Expert

    7 days ago

    Upland, California, United States Instep CA Group Full time

    Marketing & Customer Service AssociateWe are seeking a highly motivated Marketing & Customer Service Associate to contribute to our success by developing marketing, customer service, and sales skills.This role offers an excellent opportunity to gain valuable experience in promoting business services, working closely with experienced team members, and...