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Bartender

4 months ago

North Bay Village, United States The Clevelander Hotel Full time

Summary:

The Bartender enhances the Shuckers brand experience making positive guest connections; and will greet customers, learn about their preferences, answer questions, recommend menu items; prepare and serve beverages; and serve food items. He/she will also upsell menu items, develop beverage recipes, utilize proper equipment and ingredients and perform cleaning and maintenance to work areas and work equipment.

Duties and Responsibilities:

* Responsible for providing quality guest service and promoting and marketing the Shuckers brand
* Consistently delivers exceptional service to every guest while entertaining in a professional manner in accordance with the Shuckers brand
* Markets the Best Western, Shuckers and services offered to a targeted customer base
* Performs in a public relations capacity when promoting Shuckers
* Models Shuckers apparel and accessories while bartending and maintaining an appearance consistent with the Shuckers brand
* Interacts and entertains guests in a cordial and gracious manner, thereby creating a memorable experience and building guest loyalty. Serves as Brand Ambassador for Shuckers, using finesse and good judgment
* Maintains quality service standards according to the Shuckers brand with all guests by creating a friendly, relaxed atmosphere while serving guests
* Prepares and serves cocktails, beer and wine for guests and servers, using company standard recipes
* Completes assigned side-work duties (opening, closing, ongoing)
* Maintains cleanliness in assigned station including all interior and exterior areas of the bar
* Promotes a professional, safe, helpful and courteous work environment
* Builds rapport with guests and informs them of daily, weekly specials and upcoming and ongoing events
* Properly enters all food and beverage orders into the point of sale system and presents guest with a receipt in a timely manner
* Executes and promotes the safe and responsible sale of alcoholic beverages and verifies identification of guests who look under 40 years of age
* Effectively up-sells guests brand name liquor, beer, wine and add-on items
* Ensures proper glassware and garnishes are used for each cocktail
* Accurately completes cash drop and checkout procedures at the end of each shift
* Ensures compliance with responsible vendors and food handling programs
* Maintains and ensures compliance of all policies and procedures

Other Functions:

* Performs other duties as assigned

Minimum Qualifications:

* 21 years of age, 3 years related bar experience; High school diploma preferred