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Senior Manager of Service Planning and Scheduling

4 months ago

Cincinnati, United States Southwest Ohio Regional Transit Authority - Metro Full time

Metro is seeking a Senior Manager of Service Planning and Scheduling that is responsible for the efficient and effective management of all scheduling and service planning activities at SORTA Metro.

JOB DUTIES

* Contribute to the development of Metro's corporate strategy by providing input and plans in line with the overall business objectives
* Monitor and evaluate Metro service to ensure customer satisfaction, budget compliance, and attainment of established performance standards.
* Lead and manage all service planning and scheduling activities.
* Develop and implement all required service changes.
* Develop performance and service criteria to assist in system analysis and restructuring efforts; and conduct performance evaluations using criteria on a regular basis.
* Oversee service analysis and propose service changes based on monitoring of system miles, hours, ridership, revenue and budget.
* Monitor routes, schedules, bus stops, layovers, and other design and operational issues.
* Monitor financial performance versus budget to keep track of costs, ensure areas of unsatisfactory performance are identified/ rectified promptly and improvement opportunities are capitalized upon.
* Direct the development and execution of fixed-route service planning.
* Monitor and analyze technology and procedural changes to include planning/scheduling related ITS systems.
* Assist in procurement and implementation of planning/scheduling-related ITS technologies.
* Develop methods and procedures to analyze Metro's system design on a continuous basis to determine restructuring, efficiency and improvement opportunities.
* Prepare and present written and oral reports to the Metro Board and other agency and community groups
* Prepare recommendations regarding future types of transportation services and facilities, including impact assessment of usage and financing of the services and facilities.
* Implement new procedures to assist in departmental objectives.
* Work with outside agencies and policymakers to create partnerships and secure support for programs and projects.
* Develop and implement standards and strategies to meet or exceed organization, department, and staff performance goals and objectives, monitor results, recognize accomplishments and oversee continuous improvement.
* Lead staff in inter-departmental and inter-agency collaboration and cooperation.
* Implement programs to train and prepare all planning and programming staff to advance professionally.
* Discuss, inform, and advise management on department operations and special projects.
* Manage public outreach meetings and public hearings related to transit services.
* Respond or direct responses to inquiries and complaints from community members, regulatory agencies, and the business community.
* Ensure collaboration with other departments as appropriate, that applicable business systems are implemented and operated in a manner that provides the maximum potential of business intelligence.
* Manage operational and/or other related contracts to include, but not be limited to Park & Ride facilities, transit centers, and service agreements.
* Manage the improvement and development of bus stops and bus stop-related amenities.
* Develop and manage the annual Metro service plan and mileage budget.
* Serve as an Essential Employee to continue the Authority's operation during an emergency or weather-related event.
* Manage direct reports, including monitoring performance and attendance, and executing employee recognition, commendation, and discipline.
* Monitor and develop staff.
* Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration, participation, and professional development of staff.
* Complete special projects as assigned.
* Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.
* Ability to work in compliance with Metro's safety and security policies.
* Other duties as assigned.

QUALIFICATIONS

* Customer Focus: Excellent problem-solving skills and a desire to exceed customer expectations.
* Employee Development: Competent in assessing employee skills. Coaches, delegates, and supports employee development.Provides constructive feedback.
* Professional Integrity: Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
* Bachelor's Degree (4-year college or university) in related field.
* 10 or more years related experience in transit operations, transit scheduling, and/or transit planning.
* Proficiency with Microsoft 365 work environment including word processing, spreadsheets, presentations, internet, and email.
* Thorough knowledge of planning and scheduling applications and GIS software.
* High level of expertise in transit.