Clerical Associate

1 week ago

New York, United States NYC Health Hospitals Full time
Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

4:00 P.M - 12:00 A.M

Job Description

Purpose:

Under the general supervision of the General Supervisor/Coordinating Manager, performs general clerical tasks to support the medical and nursing staff of the department. Major tasks and responsibilities are as follows:

Specific Duties and Responsibilities:
• Register patients in the EPIC system using the appropriate insurance codes and financial class.
• Conduct comprehensive interview of patients to complete demographic data and determine payer for emergency services (to include front and back copy of insurance card).
• Update, verify and correct patient data using proper documentation in the Soarian system.
• Contact consultants as directed by the Emergency Department's Medical Doctor/Physician Assistant. Follow through to ensure consultant arrives promptly and maintain tracking log.
• Scan and review all appropriate documents utilizing EPIC Media Manager.
• Treat all patients in a courteous and respectful manner, and with special regard to adhering to the Privacy Act as part of the HIPAA law.
• Respond to patients' inquiries and relay messages to the Patient Representative or other personnel as appropriate.
• Schedule follow-up care appointments according to H +H policy and procedures and Manage Care guidelines.
• Perform other tasks assigned by the Senior Associate Director, Assistant Director, Coordinating Manager, and other clinical staff.

Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

Department Preferences
• Knowledge-comprehension of information acquired by experience or study.
• Skill-demonstrate competence to perform a learned activity.
• Ability-competence to perform an observable behavior or a behavior that results in an observable product.
• Problem solving, communication, teamwork, self-management, technology, learning, initiative and enterprise.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

NYC Health and Hospitals offers a competitive benefits package that includes:
  • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
  • Retirement Savings and Pension Plans
  • Loan Forgiveness Programs for eligible employees
  • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
  • College tuition discounts and professional development opportunities
  • Multiple employee discounts programs

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