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Security Operations Center Dispatcher Evenings

4 months ago

Camp Hill, United States Allied Universal Security Full time

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions

* Now Hiring FULL-TIME, EVENING Security Operation Center Dispatchers*

Weekly Pay - As Well As DailyPay, a Work Today, Get Paid Today Option

Excellent Career Advancement Opportunities

Professional Development Training Provided at No Cost

Paid Orientation, Medical, Dental, Vision and 401k for Full-Time

$16.50 An Hour Starting Pay

Allied Universal is hiring a Security Emergency Dispatcher. The Security Emergency Dispatcher is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Security and client team members. The SOC is a 24/7 operation which provides the Security and client team members with a comprehensive monitoring approach to provide broad visibility of activity across the client site, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security / safety incidents to the Security and client team members.

RESPONSIBILITIES:

* Alarm monitoring
* CCTV monitoring
* Camera Survey
* Answering phones; operate IP based telephone system
* Radio Dispatch; use multi-channel communications
* Radio and call logging
* Incident Report issuance and collection
* Operations support; routing of call information to the appropriate units for handling
* Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
* Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
* Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
* Coordinate with the client staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

QUALIFICATIONS:

* *Must have 1+ years of Security experience or the equivalent*
* *Must be able to operate radio, telephone equipment and/or console monitors*
* *Must display exceptional customer service and communication skills*
* *Must have intermediate computer skills*
* *Access Control and Access Badge experience preferred*


* *Alarm panel experience preferred*


* Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
* Must possess a high school diploma or equivalent
* Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment *A valid driver's license will be required for driving positions only
* As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
* As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
* Work experience must include of the following:
* Demonstrated analytic and critical thinking skills and ability to prepare reports
* Ability to prioritize workload based on urgency
* Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
* Ability to communicate effectively with IT and Security Systems professionals
* Ability to adapt in a dynamic work environment while possibly working under pressure



Perks and Benefits:

* Health insurance and 401k plans for full-time positions
* Ongoing paid training programs and career growth opportunities
* Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.