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Customer Service Technician- Dental Experience Required

3 months ago

Hawthorne, United States NDX Full time
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX WCDL Dental in Hawthorne, CA for a Diagnostic Technician.

The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement

Primary Responsibilities and Essential Functions of the Position:

  • Provide technical assistance to our customers.
  • Counsel and advise Dentists on a variety of products, including treatment plans and designs.
  • Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist.
  • Communicate effectively with internal teams to ensure case resolutions.
  • Occasional, hands-on details to restorations for corrections and modifications as needed.
  • Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation.
  • Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products.
  • Responsible for continuous education on new dental products and fabrication technics
  • Responsible for documenting all customer interaction using company provided software

Skills and Abilities Required:

  • Strong verbal and written communication skills
  • Strong computer skills - MS Office Excel, Word, Outlook
  • Detail-oriented - ability to manage multiple projects/assignments at one time
  • Dependable, Team Player,
  • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks

Minimum Education and Experience Required:

  • Preferred 2 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations.
  • Knowledge of digital production such as CAD/CAM & IOS is preferred.
  • Must possess great customer service skills to interact with Dentist.
  • Intermediate computer skills are required.
  • Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing.
  • Dental assistant experience preferred
  • High School Diploma/GED
  • A minimum of 2 years of successful customer service work experience within a call center or related heavy customer contact experience
  • PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint)

Competencies

  • Patience
  • Attentiveness
  • Clear communication skills
  • Knowledge of the Product
  • Ability to use positive language
  • Acting skills
  • Time management skills
  • Ability to 'read' customers
  • A calming presence
  • Goal-oriented focus
  • Ability to handle surprises
  • Persuasion skills
  • Tenacity
  • Closing ability
  • Empathy
  • Willingness to learn
  • Ability to Admit You Don't Have the Answer
  • Thick Skin

Hazardous Materials or Equipment Used:

  • All Office Equipment
  • Potential Exposure to Bloodborne Pathogens

Physical Requirements:

  • May have long periods of sitting at desk and intermittently answer the telephone.
  • Regular need to write or use a keyboard to communicate through written means.
  • Some lifting between 0 to 10 lbs. may be required.
  • Travel may be required up to 5 % of the time