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Atlanta Area Event Staff

4 months ago

Atlanta, United States Argus Event Staffing, LLC Full time
Job Description
Are you Customer Service-Oriented? Are you a People Person? Are you known by your Smile?

If so you might be a great fit for Argus Event Staffing We are looking for a few Great Staff to Work all the Best Venues across the front range in the Atlanta Metro Area. We are looking for Team Members for Hawks games at State Farm Arena, football and basketball games at Georgia State University, Music Festivals, College Park Skyhawks games and concerts at Gateway Center Arena, conventions at Cobb Galleria and other outstanding venues.

What you can expect to do:

Our Team Members may perform many different functions such as Ticket Scanning, Security Screening and Ushering to name a few.

The Event Staffing Team Member's main function is to provide crowd management services while providing excellent customer service in alignment with the Event Supervisor's direction in event day operations. Primarily focusing on meeting the needs of the client/venue and patrons, from a customer service perspective. Develops effective working relationships with client, other Argus Team Members and patrons; communicates timely and effectively.

Examples of how you will provide Great Customer Service:

1. Directing patrons attending events, including, but not limited to directing patrons to their seats, directing patrons to venue services such as restrooms and ATMs, and directing patrons in accordance with venue safety policies and procedures
2. Crowd control activities, including, but not limited to directing large and small crowds and restraint of patrons as dictated by operational guidelines
3. The ability to work nights, weekends, and holidays
4. Comprehend, direct, and implement emergency duties, including, but not limited to venue evacuations
5. Proactively communicate with all levels and work collaboratively with Corporate Argus; Human Resources, Accounting, Operations etc.

Psychological Demands
Moderately stressful with constantly changing environments and duties based upon the venue assigned. Must be able to give and take direction from different teammates, supervisors and managers in a professional manner. May be exposed to loud noise and amplified music.

Working Conditions
Fast paced environment at venue during event days. Longer hours/days are necessary. May be exposed to varying weather conditions.

Additional Qualifications:
As a team member, you must be capable of performing the essential functions of the position assigned. These include but are not limited to:

  • Ability to work weekends, holidays, and nights -- some extending later in the evening than others
  • Ability to work outside in adverse weather conditions
  • Ability to stand at an assigned post or location for long periods of time - some may not offer a view of the event
  • Ability to work different venues and positions
  • Ability to deal with impaired or disorderly patrons
  • Ability to abide by the Argus Team Member policies and procedures as outlined in the Argus Guidelines and Handbooks

Additional Information:
  • We do require successfully completing background checks, we are a felony free organization

Experience and Skills
Knowledge, Skills and Abilities Required
  • High School Diploma or GED and/or equivalent work experience.
  • Ability to work independently
  • The necessity to run or move quickly during the course of a shift
  • The necessity to perform patrols throughout the course of a shift
  • Ability to operate a ticket scanner, including hearing, seeing, and reading all visual and audible prompts
  • Ability to tear tickets, scan tickets and perform ticket drop counts
  • Ability to attach wristbands to patrons' wrists
  • Ability to address large numbers of patrons effectively with moderate ambient noise and without voice amplification devices
  • Ability to open and close doors, including fire doors
  • Ability to read and comprehend event ticket text, event briefing sheets, and other printed materials
  • Ability to physically conduct pat-down and handheld metal detector searches (bending, twisting, squatting, reaching, kneeling etc.)
  • Must be willing to take direction and lead by example
  • Must have excellent verbal communication skills
  • Must be able to respond to change in a positive and productive way
  • Must exhibit an emphasis on customer service

Physical Demands of the Job
  • Must be able to move in a quick, energetic manner. Long periods of standing and constant movement around event area is expected on event days. Ability to bend, twist, squat, kneel, reach, hear, see, speak etc. Ability to lift and carry a minimum of 10 pounds repeatedly and up to 50 pounds occasionally. May be required to climb stairs occasionally or repeatedly through out the shift.
  • Ability to stand at a post for extended periods of time without sitting.