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Sea Logistics Operational Care Specialist, Import

4 months ago

Detroit, United States Kuehne & Nagel Logistics, Inc. Full time

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Detroit branch is looking for a new Operational Care Specialist to join our Sea Logistics Import team.

Your Role

Reporting to the National Sea Logistics Operational Care Manager you will be responsible for ensuring that our internal customers' experience is a positive one each and every time they engage with the Operational Care Center. You will be part of a team within Operational Care Center (OCC), who are responsible for direct interaction with CCL's - Customer Care Locations, proactive customer service, problem solving, follow up, interaction with our customer service colleagues.

Your Responsibilities

* You will keep files related to all sea import shipments you are responsible for.
* Collaborate with Kuehne+Nagel employees in our more than 1,300 offices globally.
* You will always challenge status quo when it comes to process improvement and cost control.
* Process all files within given Service level agreements while following all Kuehne+Nagel policy and procedures.
* Oversee Kuehne+Nagel's latest technology for Sea Logistics operations.
* You will be responsible for oversee communications platforms for Sea Logistics operations.
* Ensure that all files are processed within Kuehne+Nagel's set standards.

Your Skills and Experiences

* High School Diploma or equivalent.
* You will have experience using email, chat, internet, and Microsoft Office Suites.
* You will have the ability to work in the office 5 days per week.
* A desire to work in a modern, collaborative environment where teamwork is important to your everyday success.
* 10% domestic travel

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. Here is what else you get from us: We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.