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Assistant Golf Professional

4 months ago

Waterloo, United States Troon Golf, L.L.C. Full time

The Assistant Golf Professional assists the Head Golf Professional or direct supervisor in the management of day-to-day golf operations of the facility. The position is responsible for supervising and managing total golf operations without the Head Golf Professional. All work duties shall be performed with a commitment to the highest level of customer service and complete satisfaction of all customers.

Essential Duties:

* Assist with golfer check-in and fee collection; control and manage play


* Assist with all opening and closing procedures


* Assist in managing facility tournament operations, including member and non-member events


* Assist in tournament operations and weekly events, including planning, pre-tournament contracts, post-tournament billing, promotion, course set-up, preparation, scoring, prize distribution, and follow up


* Conduct individual lessons and group clinics


* Assist with men's, women's, and junior golf events and programs


* Assist in Player Development programs using PGA tools and resources


* Assist with the management of outside service staff to ensure the highest quality of customer service is achieved


* Assist in managing golf car operation, practice facility, and club storage service (as applicable)


* Provide club repair and club fitting services to customers


* Directly responsible for timely and consistently maintaining the club's USGA Handicap System


* Assist in the inventory control of hard goods, soft goods, and special orders, including ordering procedures, receiving procedures, inputting into point of sale, pricing procedures, display, and sales


* Play golf with a variety of customers in competitive and non-competitive situations


* Assist in planning and budgeting for the golf operations


* Professionally conduct oneself and maintain a professional image at all times


* Assist with the administration of applicable staff via recordkeeping, work schedules, etc., by facility human resource policies


* Assist in coordinating golf activities with other departments

Minimum Requirements:

Associate's degree (AA) and one to two years related experience and training; or equivalent combination of education and experience.

Physical Demands:

Frequently stands, walks, sits, talks, and hears; regularly uses hands, tastes, and smells. Regularly reaches with hands and arms, stoops, kneels, crouches. Occasionally climbs or balances. He frequently lifts up to 25 pounds and occasionally lifts up to 100 pounds (team lift).

Occasionally works in outdoor weather conditions. The noise level is moderate.

Job Knowledge, Skill, and Ability Preferences:

* Maintain PGA of America membership in good standing in an active classification
* Actively pursue PGA membership (if a PGA Apprentice) promptly through the PGA Professional Golf Management (PGA PGM) program
* Fundamental knowledge of the game of golf, the rules of golf, golf facility operations, and tournament operations
* Fundamental supervisory practices and principles
* Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
* Strong organizational, planning, and prioritization skills
* Self-motivated with a desire to promote and market
* Service and customer-focused attitude
* Experienced in written and oral business communications
* Remain up-to-date on customer relationship management tactics and strategies
* Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward, and others
* Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e., email, internet, tournament, and database
* Maintain and promote a positive professional image within the community
* Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends
* Maintain a credible golf game and remain current on teaching innovations

This job description is not an exclusive or exhaustive list of all job functions an associate in this position may be asked to perform occasionally.