Supervisor, Cust Support Returns

2 weeks ago

Lithia Springs, United States Uniform Advantage Full time
ABOUT UA/UNIFORM ADVANTAGE BRANDS
For over 35 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We proudly support our valued customers - true heroes giving back with every shift. Our culture includes a long history of philanthropy and community support. Our strong values and unique culture are built on collaborating not merely as coworkers, but as family and friends. From the beginning, we provide candidates an authentic look into how UA Brands embraces their skills and perspectives, all in ways that continue to set us apart.

Essential Duties and Responsibilities:
  • Coordinates daily activities of 1-20 team members as directed by the Manager; inspires the team to achieve desired results in productivity, teamwork, safety, quality, and job knowledge
  • Reconcile defective and second location inventory daily; make inventory adjustments based on corrections as needed.
  • Researches inventory discrepancies and solves incomplete orders for same-day shipment.
  • Maintaining return to vendor request. Reconciling inventory returns and shipment of inventory returns to vendors.
  • Coordinates the return of incorrect shipments to customers with assigned team members.
  • Maintains workfront tickets to ensure resolution promptly.
  • Assist in supporting facility Key Performance Indicators that consistently meet/exceed established goals and objectives be willing to operate various types of power equipment to move products to various locations throughout the warehouse.
  • Retrain warehouse personnel on proper Standard Operating Procedures, best practices, and customer requirements.
  • Responsible for department opening and closing duties, as required assist with tracking the daily performance of associates.

Required Skill:
  • Ability to communicate both verbally and written at a professional level
  • Knowledge of Microsoft packages: Word, PowerPoint, Excel, Email.
  • Proven ability to define, drive, and implement goals
  • Professionalism and ability to manage and lead a team
  • Organizational skill

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel and reach with hands and arms, climb or balance, and talk or hear.
  • The employee is occasionally required to stoop, kneel, crouch, or crawl.
  • The employee must repeatedly lift, push, and/or pull up to 25 pounds.
  • The distribution center is subject to loud noise levels due to mechanical equipment.
  • The distribution center is subject to moderate noise levels due to business office equipment (printers and computers).

PLENTY OF BENEFITS TOO

UA BRANDS offers a full range of benefits, allowing you the opportunity to customize a benefits package that addresses both your health and financial needs.

  • Flexible scheduling
  • Medical, Dental, Vision, and Pharmacy Coverage
  • Life/AD&D Insurance
  • Employee Assistance Program - support for everyday challenges
  • Extensive 401(k) plan with company matching - Save for your future
  • Short & Long Term Disability - Company Paid
  • Accident, Hospital Care and Critical Illness Insurance - Protect your Income
  • Holiday Pay
  • Paid Time Off - Life Balance
  • Volunteer Time Off - Make an Impact
  • Employee Discount Program
  • Referral Program - Get paid to work with Friends
  • Free work "uniform" tops provided
  • Regular Social Activities and Events - Mandatory Fun
  • See more of the benefits we offer

UA is an Equal Opportunity Employer

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management. To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

We are a Drug-Free Workplace.

Our distribution center is located at 777 Douglas Hill Road, Suite 100, Lithia Springs, GA 30122; we are NOT on the Marta line.

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